Shame app
If you forgot your password you have to call for support.
Manager on my phone
Kohler’s Energy Management System is the best, it lets me know what is happening with my energy system wherever I am I can control it from my phone!
Web site will not come up.
I just paid almost $16,000.00 for this unit and I cannot get the website to download on my phone I do not know what I’m doing or not doing. I’ve downloaded many websites in my day and I’ve never EVER had one not respond like this isn’t. I trust that generator works better.
My dealer was absolutely outstanding.
Todd and Phil are outstanding men.
My dealer was absolutely outstanding.
Todd and Phil are outstanding men.
Show more
HORRIBLE APP
Someone needs to be fired. For sure the person whose idea it was to switch from a functional app to a TOTAL NON FUNCTIONAL APP. Same username, same password of always used. Cannot sign in. This is the hardest app I’ve ever had to deal with. It’s total garbage. Hard to navigate. PLEASE GO BACKTO THE PREVIOUS APP.
Show more
Stop exercise
You’ve probably received this comment dozens of times, but I just realized that I can’t stop a scheduled exercise that has already started. The cops were here and they wanted me to stop it. Embarrassing.
Response from developer
We are disappointed to learn about the frustration you’ve experience. This is not the experience we want anyone to have. We appreciate you going to such lengths to get your generator connected, and it’s incredibly disappointing to hear how much time you’ve spent without resolution. You're right: clearer, more accessible instructions for reconnecting to the internet are essential, and we’re actively working on improving both the app and the support resources around it. We look forward to continuously improving your experience.
Offline
Offline over a day
Koehler app
Great app keep you informed
Installation
Two days ago I purchased my generator … Today is Friday, Both Technicians showed up before the scheduled time, we talked about exhaust diffusion should be out of the back. We talked about the propane tank placement. And next thing you know, the propane tank was delivered while the generator was being installed. After the installation, they ran the generator auto start test, I signed off on the documents and downloaded the App . I’m So Pleased with the outstanding service.
Show more
Good functioning app
I’ve been using this app for 1 year now, and I must say it has operated and functioned very reliably. No lag, functions work as described, no glitches, no offline time. I have a top tier residential HVAC system, and that company’s app is totally terrible. Kohler energy management app is reliable. Thanks for the great end user experience!!
Show more
Response from developer
Thank you for sharing your feedback. We look forward to continuously improving your experience.
Great when it works but lacks features
Scheduling doesn’t work half the time. Never updates. Easier to just go out and do it yourself at the controller. Server doesn’t respond over half the time. This app/server needs work. Cellular connection always drops.
Still Disappointed After 10 Months
Last year, I had written a previous review regarding this app along with an update of my ongoing experience. Neither was complimentary and oddly enough that original review appears to have been deleted. In any event, after having converted to this app from OnCue last year, my experience with this app has been nothing short of maddening. It is not hyperbole when I state that this app spends more time offline than being accessible. I receive multiple daily notifications advising it is offline, then back online, then back to offline, back to online, so forth and so on. Never, ever experienced these connectivity issues with OnCue over the course of the two prior years we had the generator installed. I’ve had conversations with Kohler support which proved to be fruitless (sorry guys, but it is NOT an internet issue). I’ve been thru several firmware updates that seemingly fix the problem for a week or two only to have things revert back to intermittent connectivity issues. So, my original one star rating from 10 months ago remains unchanged. The generator itself is fantastic; unfortunately, the app is utterly craptastic.
Show more
Remote fault Clearing
It would be very useful if I can clear the faults on the app. The generator is located on an off grid cottage and some times is shuts down because it’s cold. Any update? When are you going to add this? Give us the same access that pro has.
App doesn’t work
I have 2 of the same genny’s. One lets me change exercise times and the time of day. The other won’t let me adapt of change any of that. Not sure if it’s a firmware or older board (one is 2 years older). Please assist.
Mediocre app at best
This app is not great at all. The invite user link does not work and when you select to send feedback, the app brings you to a Microsoft page that says the form does not exist.
Additionally, there is not a practical way to have a user login because while I have the generator serial number, I don’t have a PIN. Even the installer struggled with this and had to basically reinstall the generator.
Additionally, there is not a practical way to have a user login because while I have the generator serial number, I don’t have a PIN. Even the installer struggled with this and had to basically reinstall the generator.
Show more
Several functions do not work
The app has several flaws.
1) Under the exercise menu it shows that you can edit the date and time of the exercise program. It does not work. It says it’s saving the changes but it simply does not.
2) Under the controller menu it shows you can edit the date and time. I’m away from home and due to daylight saving I tried to charge the time to correct it. But it won’t save the corrected time.
3) Another big issue is due to the extreme cold weather the generator failed to start for the weekly exercise and sent an error code. The app will not allow to clear the error. I had to bother a family member to go to my house and manually access the generator to clear the error. I find not being able to clear an error remotely very disappointing, disruptive and rendered the generator useless.
1) Under the exercise menu it shows that you can edit the date and time of the exercise program. It does not work. It says it’s saving the changes but it simply does not.
2) Under the controller menu it shows you can edit the date and time. I’m away from home and due to daylight saving I tried to charge the time to correct it. But it won’t save the corrected time.
3) Another big issue is due to the extreme cold weather the generator failed to start for the weekly exercise and sent an error code. The app will not allow to clear the error. I had to bother a family member to go to my house and manually access the generator to clear the error. I find not being able to clear an error remotely very disappointing, disruptive and rendered the generator useless.
Show more
Remote fault cleaning
It would be very useful if I can clear the faults on the app. The generator is located on an off grid cottage and some times is shuts down because it’s cold
Improving
I used the OnCue app for about 10 years and found it adequate. The early version of KEM didn’t seem to have full functionality. I still don’t see where I can add people to get notifications without giving them full control via “location users”…and the location users functionality doesn’t work. I can invite people, but their invitation link doesn’t work. Then when I try to delete their invitation and add a new user, the old pending invitation pops back up. I also don’t see an obvious way to provide feedback on the application in the app. It needs a lot of work.
Show more
Not an improvement over the previous app
This app moves backwards with communication capabilities over the previous. When we lose power in our area, we also lose internet service. When the power is restored and internet is restored, it’s a guess whether connection with the OnCue server will also be restored. Twice now after power / internet service was down and restored, the connection with the server was not restored. Even after multiple attempts at completely shutting down and restarting the network, no success. To restore the connection, I have to perform a “pretend” firmware update on the generator and both times, that process restored the connection. I never had to do this with the old OnCue app.
Show more
A very good App
The On-cue system was a complete joke and never connected. I found the new app to be very helpful —all the information that people have complained about not being there is in the app. I have instant update status of generator running whether I’m home or not. Online time is pretty near 100%. I have a direct wire from the router to the controller board.
Show more
Terrible app, disconnected from the generator and won’t reconnect
The Kohler Energy Management app is a terrible replacement for the prior app, On Cue. This app disconnected from our generator, and there is no way we can figure out to reconnect it. Our contractor says to contact Kohler, and Kohler says to contact the contractor. Very frustrating.
