A terrible bank. I do not recommend
These people blocked my urgent funds — £400 from a normal transfer. I urgently needed this money for a power of attorney, so my husband could take the children on holiday, because I suffer from cancer and, due to my treatment, I cannot have the children staying with me.
They blocked my funds without considering my situation and kept asking me for more and more details that had nothing to do with the reality of the situation. I confirmed that the money came from legal sources, including explaining that I had also received money from Vinted.
An employee named Camilla was not able to reopen my funds. She kept asking for more details without resolving the issue. Later, she transferred me to another person who was supposed to be able to unblock the funds.
After all this, I received a message saying that the account was being used as a business account, even though it is used for personal purchases and everyday expenses.
I do not recommend this bank under any circumstances. I am extremely disappointed with the way I was treated and with the lack of help I received during such an urgent and difficult situation.
They blocked my funds without considering my situation and kept asking me for more and more details that had nothing to do with the reality of the situation. I confirmed that the money came from legal sources, including explaining that I had also received money from Vinted.
An employee named Camilla was not able to reopen my funds. She kept asking for more details without resolving the issue. Later, she transferred me to another person who was supposed to be able to unblock the funds.
After all this, I received a message saying that the account was being used as a business account, even though it is used for personal purchases and everyday expenses.
I do not recommend this bank under any circumstances. I am extremely disappointed with the way I was treated and with the lack of help I received during such an urgent and difficult situation.
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Trusted Bank
A bank with a very good, fast, and secured service. Highly recommend.
Glitchy slow
Doesn’t use Face ID to log in anymore app is really slow and glitches. Kroo in general is disappointing and I’ve stopped people sending money into it because they keep putting payments on hold.
TERRIBLE customer services
Admittedly I’ve never had issues with Kroo, then I’ve no idea what’s happened this year but it’s got so bad, I sent a payment to my wife, they stoped it for checks which took two days with no correspondence, then I had payment for an item I sold bring up an in app message that they need more details, senders name DOB etc then wait for a reply ( it’s been 36 hours and customer services have given no update still ) so basically if you want a bank that works like it should and communicates well with its members ……. Don’t choose Kroo
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Great
KROO is great bank I’m fully satisfied, easy to open and manage it. I have no problems with them at all and never had, I definitely recommend them.
Bank Secured and safe.
Quick and easy to use. And very secure log in.
Mr
Amazing service
Holding seeing employed payments
I invoiced a payment yesterday which I really needed a they held it for 24 hours. I had to contact them to find out they were.
And they’re holding it to “protect my account” which is a serious gas lighting. This is incoming payment not outgoing. I don’t need protecting from receiving money thanks very much.
Then it went on hold for another day before they released my money. My credit card payment defaulted as a result.
Slow, mostly automated customer service.
Like all these small banks. Fine until you need any kind of customer service. Then awful.
I’ll be closing my account.
Totally unreliable.
And they’re holding it to “protect my account” which is a serious gas lighting. This is incoming payment not outgoing. I don’t need protecting from receiving money thanks very much.
Then it went on hold for another day before they released my money. My credit card payment defaulted as a result.
Slow, mostly automated customer service.
Like all these small banks. Fine until you need any kind of customer service. Then awful.
I’ll be closing my account.
Totally unreliable.
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Makes you send docs for moving bit of money around
Every time I try to make a small transfer, e.g. 20 K from one account to another day forced me to send documents. Absolutely ridiculous no other bank does this. Sort your triggers out.
Amazing Ban
So easy to use trouble free and all on my phone
Bad service
Had a problem with one of my transactions and they would not refund me and they would not step in - go with the legacy bank. This bank not up to par.
Service
Perfect and great services and banking
Holding my money more than 18days+
I am extremely disappointed with Kroo Bank's handling of my account and funds.
My funds have been blocked for more than 18 days, despite me providing all the information and documentation requested for their review process. Since submitting everything, I have received no meaningful updates, no explanation for the continued delay, and no indication of when this matter will be resolved.
I would like to know what is taking so long. Keeping a customer's money inaccessible for such an extended period without clear communication is unacceptable. This situation has caused significant stress and is now affecting my mental wellbeing. As a parent with responsibility for a one-year-old child, having my money withheld for what appears to be unnecessary reasons has created serious financial and personal difficulties.
The lack of transparency, communication, and urgency shown by Kroo Bank throughout this process is deeply concerning. More than 18 days have passed, yet no resolution has been achieved and I am still unable to access my own funds.
I urgently request that Kroo Bank resolve this matter without further delay and return my money immediately. Customers deserve timely reviews, clear communication, and fair access to their funds. My experience so far has fallen far below those expectations.
My funds have been blocked for more than 18 days, despite me providing all the information and documentation requested for their review process. Since submitting everything, I have received no meaningful updates, no explanation for the continued delay, and no indication of when this matter will be resolved.
I would like to know what is taking so long. Keeping a customer's money inaccessible for such an extended period without clear communication is unacceptable. This situation has caused significant stress and is now affecting my mental wellbeing. As a parent with responsibility for a one-year-old child, having my money withheld for what appears to be unnecessary reasons has created serious financial and personal difficulties.
The lack of transparency, communication, and urgency shown by Kroo Bank throughout this process is deeply concerning. More than 18 days have passed, yet no resolution has been achieved and I am still unable to access my own funds.
I urgently request that Kroo Bank resolve this matter without further delay and return my money immediately. Customers deserve timely reviews, clear communication, and fair access to their funds. My experience so far has fallen far below those expectations.
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OUTSTANDING BANKIN
Excellent digital banking experience and excellent customer service support provided too. Highly recommended.
Excellent
Best online banking ever. Thanks Kroo
So easy to use.
Instant transactions when ever needed.
Log in
I have Face ID set up as log in method and since updating the app last time I have to type In email address and password
Terrible Service
I applied for a loan, they agreed the terms. The app got stuck and wouldn’t refresh. They do not reply to messages or contact info. I’ve tried to close the account I set up, no reply or response only contact I’ve had is to tell me they will take the payment for the loan they haven’t given me on the 21st of June…..
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Best Bank
Simply the best digital bank
No notes
I would like to be able to write a note against each transaction and see the note in the main transaction list. This helps me remember what is spent the money on. Thanks
