Holding seeing employed payments
I invoiced a payment yesterday which I really needed a they held it for 24 hours. I had to contact them to find out they were.
And they’re holding it to “protect my account” which is a serious gas lighting. This is incoming payment not outgoing. I don’t need protecting from receiving money thanks very much.
Then it went on hold for another day before they released my money. My credit card payment defaulted as a result.
Slow, mostly automated customer service.
Like all these small banks. Fine until you need any kind of customer service. Then awful.
I’ll be closing my account.
Totally unreliable.
And they’re holding it to “protect my account” which is a serious gas lighting. This is incoming payment not outgoing. I don’t need protecting from receiving money thanks very much.
Then it went on hold for another day before they released my money. My credit card payment defaulted as a result.
Slow, mostly automated customer service.
Like all these small banks. Fine until you need any kind of customer service. Then awful.
I’ll be closing my account.
Totally unreliable.
Show more
Makes you send docs for moving bit of money around
Every time I try to make a small transfer, e.g. 20 K from one account to another day forced me to send documents. Absolutely ridiculous no other bank does this. Sort your triggers out.
Amazing Ban
So easy to use trouble free and all on my phone
Bad service
Had a problem with one of my transactions and they would not refund me and they would not step in - go with the legacy bank. This bank not up to par.
Service
Perfect and great services and banking
Holding my money more than 18days+
I am extremely disappointed with Kroo Bank's handling of my account and funds.
My funds have been blocked for more than 18 days, despite me providing all the information and documentation requested for their review process. Since submitting everything, I have received no meaningful updates, no explanation for the continued delay, and no indication of when this matter will be resolved.
I would like to know what is taking so long. Keeping a customer's money inaccessible for such an extended period without clear communication is unacceptable. This situation has caused significant stress and is now affecting my mental wellbeing. As a parent with responsibility for a one-year-old child, having my money withheld for what appears to be unnecessary reasons has created serious financial and personal difficulties.
The lack of transparency, communication, and urgency shown by Kroo Bank throughout this process is deeply concerning. More than 18 days have passed, yet no resolution has been achieved and I am still unable to access my own funds.
I urgently request that Kroo Bank resolve this matter without further delay and return my money immediately. Customers deserve timely reviews, clear communication, and fair access to their funds. My experience so far has fallen far below those expectations.
My funds have been blocked for more than 18 days, despite me providing all the information and documentation requested for their review process. Since submitting everything, I have received no meaningful updates, no explanation for the continued delay, and no indication of when this matter will be resolved.
I would like to know what is taking so long. Keeping a customer's money inaccessible for such an extended period without clear communication is unacceptable. This situation has caused significant stress and is now affecting my mental wellbeing. As a parent with responsibility for a one-year-old child, having my money withheld for what appears to be unnecessary reasons has created serious financial and personal difficulties.
The lack of transparency, communication, and urgency shown by Kroo Bank throughout this process is deeply concerning. More than 18 days have passed, yet no resolution has been achieved and I am still unable to access my own funds.
I urgently request that Kroo Bank resolve this matter without further delay and return my money immediately. Customers deserve timely reviews, clear communication, and fair access to their funds. My experience so far has fallen far below those expectations.
Show more
OUTSTANDING BANKIN
Excellent digital banking experience and excellent customer service support provided too. Highly recommended.
Excellent
Best online banking ever. Thanks Kroo
So easy to use.
Instant transactions when ever needed.
Log in
I have Face ID set up as log in method and since updating the app last time I have to type In email address and password
Terrible Service
I applied for a loan, they agreed the terms. The app got stuck and wouldn’t refresh. They do not reply to messages or contact info. I’ve tried to close the account I set up, no reply or response only contact I’ve had is to tell me they will take the payment for the loan they haven’t given me on the 21st of June…..
Show more
Best Bank
Simply the best digital bank
No notes
I would like to be able to write a note against each transaction and see the note in the main transaction list. This helps me remember what is spent the money on. Thanks
Easy to use
Easy quick withdrawals and pots to save for different things.
Completely Useless Support
This bank is an absolute joke. No real customer support, no accountability, and nobody seems capable of giving a simple answer. They ignore customers for days and make you feel completely helpless. One of the worst banking experiences I’ve ever had.
Top Bank
Really easy to navigate round the app.
Worst bank ever
Avoid this bank-they block your oncoming and outgoing payments for no legitimate reason, no explanation, and freeze you out of your own money. When it happens to you then you’ll know how bad this really is. Avoid them at all costs, they are a faceless bank and should be closed down.
Face ID
Bring login via Face ID back!
I do not want to use your biometric login.
I do not want to use your biometric login.
App logs me out all the time
This app used to be great and used to be my favourite bank/app. But ever since updating to newest IOS, the app keeps logging me out even though I enabled face ID. It’s just frustrating
It’s a scam
Be careful they’ll close your account and take ur funds , go to high street banks
