Good
Good
Disgusting support system
I would gave them 0 start if they had an option. If you need any help they just send you automated emails
disabled the AutoPay mandate before the trial period ended, which means I did not consent to this re
D
Kuku tv are thief’s
They charge the money without my permission, when I trying to cancel the subscription there app is stopped working then they suddenly charge , I warn everyone stop taking this app
Not good
Bad experience with this app
Very disappointing experience with Kuku TV.
The app deducted my subscription amount one day before my existing subscription was due to expire. I contacted customer support immediately through both the chat and email. They acknowledged the issue and assured me that the amount would be automatically refunded within 14 days.
It has now been almost a month, and I still haven’t received the refund. Despite several follow-ups, I have received no meaningful response, no resolution, and no refund.
Taking a customer’s money is quick, but resolving a billing issue shouldn’t take this long. The lack of transparency and poor customer support is unacceptable. I would advise others to be cautious with auto-renewal and billing until Kuku TV improves its refund process and customer service.
It has now been almost a month, and I still haven’t received the refund. Despite several follow-ups, I have received no meaningful response, no resolution, and no refund.
Taking a customer’s money is quick, but resolving a billing issue shouldn’t take this long. The lack of transparency and poor customer support is unacceptable. I would advise others to be cautious with auto-renewal and billing until Kuku TV improves its refund process and customer service.
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Poor Customer Support & Refund Experience"
I had a very disappointing experience with Kuku FM. I purchased the ₹1 promotional offer, but later ₹699 was deducted from my account through auto-renewal. As soon as I noticed the deduction, I contacted customer support and provided my payment proof, transaction details, Merchant Reference ID, and registered mobile number.
Unfortunately, I kept receiving the same repeated responses, and my refund request was denied because it was outside their 24-hour refund policy. I was not aware of this refund window.
In my experience, the customer support did not provide a satisfactory resolution despite repeated follow-ups. Please read the subscription and auto-renewal terms carefully before making any payment.
Unfortunately, I kept receiving the same repeated responses, and my refund request was denied because it was outside their 24-hour refund policy. I was not aware of this refund window.
In my experience, the customer support did not provide a satisfactory resolution despite repeated follow-ups. Please read the subscription and auto-renewal terms carefully before making any payment.
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Number one scam app
First they pay 1 re after without knowing us they taking money from our bank accounts
Love how engaging vertical format dramas feel.
Love how engaging vertical format dramas feel.
very disappointing experience
I downloaded Kukku TV and purchased a subscription, but after using it for just one day, I realized it wasn’t what I expected. I immediately canceled my subscription and requested a refund according to the platform’s policy.
It has now been more than a month, and I still have not received my refund. Customer support keeps saying that the refund was processed and even provided me with an RRN number, but the money has never reached my bank account. Instead of helping me resolve the issue, they keep asking me to contact my bank.
This has been a very frustrating experience. A refund should not take over a month to reach a customer. I expected much better service and support. Until this issue is resolved, I cannot recommend this app to anyone. Please improve your customer service and refund process
It has now been more than a month, and I still have not received my refund. Customer support keeps saying that the refund was processed and even provided me with an RRN number, but the money has never reached my bank account. Instead of helping me resolve the issue, they keep asking me to contact my bank.
This has been a very frustrating experience. A refund should not take over a month to reach a customer. I expected much better service and support. Until this issue is resolved, I cannot recommend this app to anyone. Please improve your customer service and refund process
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Stupid app
There is not any free trial
Not good App development
Good App with great story telling like those Chinese short drama apps with Indian characters and environment! I like this app to use but I faced serious issue while using it! There is a major issue, actually I own iPhone 16 pro max, well designed for high end uses! I play Call of duty and much more larger games with smooth experience! But while using this app, my phone is getting heated right away and couldn’t hold it my hand! My battery also drains faster! I think the software or algorithm used to develop the app creates this heat! So I stopped using this app! And one more thing, the subscription pricing is bit overrated! So I won’t use it unless they solve the heating issue!
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Waste
Waste
Cheating for customers service
No for free trial you are cheating for customer service is very cheap
Ilesh
Very nice
Worst app done sign up you wont be able to cancelletion subscription
Worst app done sign up you wont be able to cancelletion subscription
My Biggest Online Subscription Regret: ₹1 Trial → ₹699 Deducted
I fell for a ₹1 trial offer expecting to test the service with minimal risk. Instead, I ended up being charged ₹699 for a 3-month subscription almost immediately.
What is most frustrating is that the attractive ₹1 promotion gets all the attention, while the subscription charge catches customers by surprise. Many people may not realize what they are signing up for until the money has already left their account.
When I contacted support, I was simply directed to their refund policy instead of being offered a fair resolution. That response only added to my disappointment.
I am sharing this experience so others can make an informed decision. Before paying even ₹1, carefully check for auto-renewal, recurring billing, and subscription terms. Don’t assume a ₹1 trial is just a ₹1 trial.
⚠️ Learn from my experience and read everything before entering your payment details.
What is most frustrating is that the attractive ₹1 promotion gets all the attention, while the subscription charge catches customers by surprise. Many people may not realize what they are signing up for until the money has already left their account.
When I contacted support, I was simply directed to their refund policy instead of being offered a fair resolution. That response only added to my disappointment.
I am sharing this experience so others can make an informed decision. Before paying even ₹1, carefully check for auto-renewal, recurring billing, and subscription terms. Don’t assume a ₹1 trial is just a ₹1 trial.
⚠️ Learn from my experience and read everything before entering your payment details.
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Cheap
Cheap
kuku
Love how engaging vertical format dramas feel.
Excellent Customer Support
I had an issue with an unintended subscription charge, but the support team handled it really well. The response was quick, and my refund was processed without any hassle. I really appreciate the smooth and professional service. Overall, a great experience with Kuku FM support. Thank you for resolving my issue so efficiently!
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