disabled the AutoPay mandate before the trial period ended, which means I did not consent to this re
D
Kuku tv are thief’s
They charge the money without my permission, when I trying to cancel the subscription there app is stopped working then they suddenly charge , I warn everyone stop taking this app
Not good
Bad experience with this app
Very disappointing experience with Kuku TV.
The app deducted my subscription amount one day before my existing subscription was due to expire. I contacted customer support immediately through both the chat and email. They acknowledged the issue and assured me that the amount would be automatically refunded within 14 days.
It has now been almost a month, and I still haven’t received the refund. Despite several follow-ups, I have received no meaningful response, no resolution, and no refund.
Taking a customer’s money is quick, but resolving a billing issue shouldn’t take this long. The lack of transparency and poor customer support is unacceptable. I would advise others to be cautious with auto-renewal and billing until Kuku TV improves its refund process and customer service.
It has now been almost a month, and I still haven’t received the refund. Despite several follow-ups, I have received no meaningful response, no resolution, and no refund.
Taking a customer’s money is quick, but resolving a billing issue shouldn’t take this long. The lack of transparency and poor customer support is unacceptable. I would advise others to be cautious with auto-renewal and billing until Kuku TV improves its refund process and customer service.
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Poor Customer Support & Refund Experience"
I had a very disappointing experience with Kuku FM. I purchased the ₹1 promotional offer, but later ₹699 was deducted from my account through auto-renewal. As soon as I noticed the deduction, I contacted customer support and provided my payment proof, transaction details, Merchant Reference ID, and registered mobile number.
Unfortunately, I kept receiving the same repeated responses, and my refund request was denied because it was outside their 24-hour refund policy. I was not aware of this refund window.
In my experience, the customer support did not provide a satisfactory resolution despite repeated follow-ups. Please read the subscription and auto-renewal terms carefully before making any payment.
Unfortunately, I kept receiving the same repeated responses, and my refund request was denied because it was outside their 24-hour refund policy. I was not aware of this refund window.
In my experience, the customer support did not provide a satisfactory resolution despite repeated follow-ups. Please read the subscription and auto-renewal terms carefully before making any payment.
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