Kuwait Airways User Reviews

Name: Kuwait Airways
Rating: 4.3 (1778 reviews)

Kuwait Airways

Kuwait Airways Corporation K.S.C.

💼 Business

✈️ Travel

Customer Experience

Positive experience26.4% of reviews

Neutral7.1% of reviews

Negative experience66.4% of reviews

~ Based on 140 written reviews from the US App Store.

What users say

Summarized from real user reviews of Kuwait Airways. Based on 1.8K reviews and a 4.3/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Travel app.

Positive things

🚀Fast and easy to use
👍User-friendly interface
💻Smooth booking process

Negative things

🐛Frequent crashes and freezes
⏱️Slow and laggy performance
🔍Buggy search functionality
🔑Login and account issues

Is Kuwait Airways Safe?

Kuwait Airways appears safe based on user ratings. AppsHunter Safety Score for Kuwait Airways is 86/100.

This assessment is based on 1,778 user ratings, with an App Store average of 4.3/5.

Safety Analysis

83.6% of ratings point to a safe experience

3.7% of ratings suggest some concerns

12.7% of ratings point to a risky experience

~ Based on 1,778 App Store ratings for Kuwait Airways.

Is Kuwait Airways Legit?

Kuwait Airways appears to be a legitimate app. AppsHunter Legitimacy Score for Kuwait Airways is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Change the whole app

Can you just hire new IT team or company to build the app again because the bugs and lagging is annoying alot!,
Riyadh Air for example is new airline and their new app is way smoother than Kuwait airways
Just go and see the other airlines please

Mishari_93

a month ago

Response from developer

Dear Valued Passenger, Inconvenience caused is deeply regretted and we do apologize for the discontentment. Safety remains our absolute priority and services operates only once all the safety criteria are met. However, based on purchase & fare conditions of purchased flight ticket; please write with your concerns to ibe_refund@kuwaitairways.com and for miles update - oasisclub@kuwaitairways.com

Bad Apps and Slow

Abu-Abbas313

a month ago

Bad app

This app does not work properly and runs very slowly. Sadly, this app is very bad.

Mdnoor

a month ago

التطبيق معلق

مو معقولة ان كلما يتحدث
التطبيق يرجع يعلق مره ثانيه شنو فايده التحديث اذا مايطور التطبيق ويسهل علينا الخدمة
+ اضيفوا خدمة دفعة Apple Pay

kuwaitomer

2 months ago

اقتراح

التطبيق جدا سئ بطيئ
نرجو وضع خانه لتواصل لشكاوي والاقتراحات

ام دنه

3 months ago

Fix the system

Need to fix bugs and make it smooth app too slow and freezes every time or change the IT team if they don’t know how to fix it
Extend the miles program or keep them without expiration especially with airport closure
People are not trusting this airline for the way they skip their problems
Money to be refunded takes over 3 months not like other airlines

Mishari_93

3 months ago

Worst customer service

I was promised from the sales manager that i will get a refund for my cancelled reservation due to a fraud from their own customer service (all documents are saved with me) and she charged me additional 150 kd to her own account. It has been a few years now and they still ask me to wait. Also my bag once was broken from baggage claim, i filed a report at the counter, but they never respond. They still lack decent customer service.

Fabaaaa899

4 months ago

Response from developer

Dear Valued Passenger, We regret the inconvenience caused and apologize that your experience did not meet your expectations. To better understand your concerns and assist you further, we kindly request that you contact us at customer-relations@kuwaitairways.com with your booking details.

Fix the crash

Need to fix bugs and make it smooth app too slow and freezes every time or change the IT team if they don’t know how to fix it

Mishari_93

4 months ago

Update

Please try to update ur app user friendly the app crashes from time to tim

qwerttyyttty

4 months ago

The Always Frozen App!!

They can’t even make an app! It’s always non responsive and frozen.
None of the buttons work. You will give up !!

The Kourosh

5 months ago

Out dated app

Really need to catch up with the competitors

SR7 Q8ty

5 months ago

Apple wallet

We need a loyalty card and tickets in the Apple 4-star wallet, only this feature is missing. All airlines support the Apple wallet

Abdulmohsen Alotaibi 511

6 months ago

Response from developer

Thank you for sharing your feedback. We value your review and are committed to continuously improving your experience. Several new features have been introduced to facilitate upgrades and enhance convenience, with more improvements underway. We look forward to welcoming you back soon.

التطبيق سيء

التطبيق جدا سيء دايما يعلق وينكبنا بالحجوزات نرجو تطويره للافضل

Huda Rashed

7 months ago

App freeze

The app keep freezing and lagging, hard to make changes or book flights because of this

Shikaha Mohammed

7 months ago

Boarding pass

The boarding pass doesn’t support Apple wallet

Al7ekmah

10 months ago

.

Bad system need some enhancements

Azeeez111

a year ago

Dropdown not working

Hi. I am trying to sign up but it seems that drop down are not working, such as “Title” “Country Code” and “Nationality”

a year ago

Never Get Trapped with Kuwait Airways – Still Fighting for My Refund After a Year

My experience with Kuwait Airways has been absolutely frustrating and unacceptable. I had to cancel my flight, and at the time, they agreed to refund the full ticket amount after deducting a cancellation fee. That sounded fair—until the refund actually arrived months later, and they had deducted a much larger amount than agreed.

When I contacted their customer service, they refused to acknowledge any mistake and gave me no clear explanation. Despite repeated follow-ups, I’m still fighting for the correct refund—and it’s been almost a year!

The lack of transparency, poor customer support, and broken promises make it clear: do not trust Kuwait Airways with your money or your travel plans. There are better, more reliable airlines out there. I strongly advise others to avoid getting trapped in this kind of mess.

JobyAbraham