Zero Customer Loyalty
I would give zero stars if I could.
Disappointed Platinum VIP customer, who has spent over $10k with Kyte over the years, and missed my rewards expiration by a few weeks due to personal circumstances. Customer service refused an exception on the expired points and would only offer a time limited standard $25 credit (now also expired during the period of time I was discussing the issue with various representatives).
There was apparently only one Head of customer service by the name of Dakota, who refused any sort of accommodation or extension of the “courtesy” as the matter remained unresolved, and simply decided to close the matter deeming it resolved on her end.
Social media representatives on Instagram could not assist at all as they do not have access to customer service tickets.
If this is truly all that can be done as a company, then there is no sense in remaining a loyal customer… I intend to seek out and support other brands.
Disappointed Platinum VIP customer, who has spent over $10k with Kyte over the years, and missed my rewards expiration by a few weeks due to personal circumstances. Customer service refused an exception on the expired points and would only offer a time limited standard $25 credit (now also expired during the period of time I was discussing the issue with various representatives).
There was apparently only one Head of customer service by the name of Dakota, who refused any sort of accommodation or extension of the “courtesy” as the matter remained unresolved, and simply decided to close the matter deeming it resolved on her end.
Social media representatives on Instagram could not assist at all as they do not have access to customer service tickets.
If this is truly all that can be done as a company, then there is no sense in remaining a loyal customer… I intend to seek out and support other brands.
Show more
App sucks
I love their products, but would rather purchase from their website. Unfortunately had to use it for an "app exclusive" and it took forever to load anything. I wanted to check out with shop pay and it just kept loading so had to go a different route.
Crib sheet
My grandchildren have been wearing kyte apparel since birth The clothing is the softest non-irritating ever. I just bought a crib sheet for my newest grandchild and the print is adorable. Subtle puppies that will not over stimulate him when going to sleep but should he wake early might entertain him!
Show more
Super Slow!
I love Kyte Baby but hate the app as it takes FOREVER to load. By the time I have an item loaded on the app, I could have already purchased it on their website!
App needs work and shipping is so incredibly slow
Never clear where the rewards are and how is shipping more than 10 days.
Love
Great clothing store
Love Kyte baby!
I wish I would’ve known about Kyte baby sooner! We’ve been shopping with the company the last 2 years and it is by far the best clothing for your newborn and up! They also have great customer service!
Love
Just started purchasing Kyte within the last 8 months and I can say without a doubt it was the best purchases ever! The material is amazing and the patterns are my favorite.
Thank you.
Thank you.
The softest pjs!
We love Kyte pjs! they are so soft & breathable!
FAVORITE Sleep Bag!
There is no better sleep sack than the Kyte Baby sleep bags I love how there is so much room for my granddaughter to move around with her hips and her legs while still feeling snug and secure and keeping her warm while she’s sleeping.
The app needs help
The app will take everything out of the cart when going back to update before checking out. Extremely frustrating.
Best Quality
I have bought about 10 sleep sacks from Kyte baby for my grandchildren and they are the best. I keep the babies while the parents work so I have all sizes of sleep sacks at my house and I buy some for them to have at home also. They sleep so well with these sleep sacks, they don’t get to hot or cold and take good naps at Gigis house.
Show more
We Love Kyte Baby
Kyte baby has definitely helped with our daughters eczema, and her sleep. We love the buttery soft texture
Great app, great products
Get the app, get the stuff for your babe, get a blanket for you. You’ll thank me ;)
THE BEST!!!!
The best sleep sacks ever my baby girl has never slept better!
Submitted my order without my approval
The app just automatically submitted my order and auto populated the incorrect shipping address….. now I have to find a way to cancel it
Love Kyte Baby
Absolutely love the Slumber Bags! The long sleeves are just what we needed for our grandson. Like all Kyte products it’s sure to be very soft and “snuggly!”
App is difficult to use.
Not only is the app difficult to use, but you have to try multiple times to get Apple Pay to work.
Flash Sale
Never really got involved with flash sales but loved this one because I’ve really wanted the wasabi rainbow clothing and never pulled the plug. Got #3 girl on the way so kind of excited to match all my girls. 🥰 App is easy peasy.
Sleep bags!
I love Kyte Baby sleep bags. They are a safe way to keep your baby warm and cozy all night.
