Terrible User Experience
I downloaded Kyte as it seemed like an interesting alternative to using a standard car rental company (Avis, Hertz, etc). My experience ended up being pretty poor. The car was not ready at the booked pickup time (and in fact ended up being about 30 minutes late). They seemed pretty disorganized. Now, 3 months after this trip, I’m still receiving toll charges with no answer or explanation as to when they will stop charging my card. Overall, a pretty terrible customer experience and I will never use Kyte again.
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Poor customer support
They do not have adequate processes to handle minor deviations from the norm (e.g. using a temporary license during renewal). After making a series of errors, their customer support will waste your time without providing resolution. No reason to choose them over their competitors.
Delivery was late
I selected 7am for the surfer to come drop off but it automatically changed it to 7:56, so now I’ll be late. Customer service was no help at all.
San Fran 2025 vaca
It was my first time using Kyte. I was thrilled how easy the whole process was. Way cheaper than your traditional methods of the past. The SUV Audi we used was perfect.
Best rental car company
I have to rent a lot of cars for work and this company is hands down the best of the best. Extremely accommodating and fairly affordable. They cut out the horrible paperwork and waiting. It’s been a game changer and brought so many hours back to me. Thank you!!
Nightmare
I needed to change the primary vs secondary driver on my booking because the attendees of my trip changed. I was told by customer service (over “chat,” absolutely no one will speak to you on the phone) that the only option was for me to delete the booking and make a new one with a new account. I did, and the cost had gone up more than $100. I was told there was absolutely nothing they could do.
Nothing about the booking changed — time, date, location. I just needed to swap a driver. This service does not allow for flexibility, and the customer service support is terrible.
Nothing about the booking changed — time, date, location. I just needed to swap a driver. This service does not allow for flexibility, and the customer service support is terrible.
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Great fast
Want to thank you for your patience and knowledge great quick
Service
Service
Joke
It won’t even tell you where they actually have service. Won’t find addresses. Very stupid app. Bad company. No money. Bad app.
Extra Charges
Kyte advertises that it will handle any extra charges like tolls, citations and you don’t have to worry about it - however it will charge up to $100 of extra admin fees for paying citations so make sure not to rely on them for this.
Good idea but rip you off on extras
Good idea but in the end not much better than the bigger rental companies aside from the drop off option. I keep getting extra fees after the rental. They don’t let you use your own ez pass but charge you the non ez pass rate plus a 33% admin surcharge on tolls. If you return the car yourself this ends up being an $18 congestion charge because they can’t move their parking situation up a few blocks.
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Horrifically overpriced
First - buggy trash: When your surfer is delivering your car there is no bacon on the map that shows their current location please fix this buggy trash
Second, my first ever rental experience was horrendous. Surfer was 30 minutes late. Then I returned the car with a 5/8 fuel level and they charged me FIFTY (50) dollars for 1/3rd of a tank of gas on a midsized sedan.
Second, my first ever rental experience was horrendous. Surfer was 30 minutes late. Then I returned the car with a 5/8 fuel level and they charged me FIFTY (50) dollars for 1/3rd of a tank of gas on a midsized sedan.
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can’t recommend kyte
We thought kyte would be a good solution for those rare cases where we needed two cars. My partner booked one so I could meet her at an event. I went through all the pre work to qualify as a second driver for the trip. The car arrived and as the other driver I wasn’t allowed to takeout. They cancelled the trip. wouldn’t let me rebook it and I was stuck 100 miles away with a child to transport and no options. now kyte just leaves annoying popups on my phone reminding me that I don’t want to do business with them. Deleting the app but thought I’d share on the way out.
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Incredibly laggy and Horrible Support
First I was trying to book a car and then each time I tried to book I got an error message and the help agent told me they were experiencing a internal technical issue, then finally I go back to book and the car rates went up about $5 each per day. Fine what ever.... I book anyways then I'm trying to upload my Drivers License. Each time I try to do so the app loads the front of my DL but then then time to snap the back of my DL it's just black and glitches out. I contact support they gave me delete the app and redownload, still dosent work... then I tell support it's still not working and they tell me to use a different phone ??? Like what ? Who has two phones ?? Horrible support and incredibly glitchy app so far
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Nope
I don’t usually write reviews but I felt compelled. I really liked this app for my 1 time I used it for a personal trip. Fast forward, I have to regularly rent cars for my job. With the pickup, drop off benefit, I thought this would be a great idea.
However, this app is horrriiibbleee esp for business trips. First off all, you have to actually contact someone to get a completed invoice, every single time. I live in NYC and you go through a lot of tolls. Every other day, they are charging my card with a past toll, which means you have to get a new invoice for reimbursements which means you have to contact someone for the updated invoice. Another issue is the time it takes to process “these tolls”. They are processed days/weeks later which becomes problematic when expense reports are due in a timely fashion.
I’m done. I just got charged again for another toll in April for a trip in Feb 😑. The expense report was already processed and paid for. Also, there’s a 30 percent processing fee for tolls, so it benefits them to individually process each toll, (not tolls per day or per trip) .
However, this app is horrriiibbleee esp for business trips. First off all, you have to actually contact someone to get a completed invoice, every single time. I live in NYC and you go through a lot of tolls. Every other day, they are charging my card with a past toll, which means you have to get a new invoice for reimbursements which means you have to contact someone for the updated invoice. Another issue is the time it takes to process “these tolls”. They are processed days/weeks later which becomes problematic when expense reports are due in a timely fashion.
I’m done. I just got charged again for another toll in April for a trip in Feb 😑. The expense report was already processed and paid for. Also, there’s a 30 percent processing fee for tolls, so it benefits them to individually process each toll, (not tolls per day or per trip) .
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A Nightmare!!!
This is the worst car rental I’ve ever had, I rented a Toyota Corolla on March for few days and I had scratch on the bumper while parked on the street with bumper being pulled a bit, an average cost or $300 which they already took from my deposit then I got a bill with $1300 on top then they quickly moved to collection while my insurance is processing my claim to pay for the repai and now am asked to pay $1800. they won’t talk to you on the phone and take days to respond on emails. I’ll never use this again
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Hidden Fees and Misleading Toll Charges
This company lacks transparency with their charges—they don’t inform you that you’re responsible for paying toll fees yourself, and they still charge you an excessive amount (nearly $100) even if you already paid the tolls in cash ($32).
Horrible experience! Do not use!
I hope the founders of this app have small cuts on their fingers for the rest of their lives. I got a rental car off Expedia under budget rental car. Then with out consent I was somehow enrolled as a Kyte renter. I had chosen 5 pm pick up from sfo as that was my arrival time and usually that works well. But when I arrived the app says I have to go to daily city as they don’t pick up from the airport. Then I get to daily city and it says because I was late I missed the pick up window. Now It reschedules me for a 7 pm pick up. Insane. Then it gets worse. At 6:30 the app updates and says pick up is at 9. This is just the beginning but you get the idea. I hope the owners of this app get hacked.
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Terrible service
The worst car rental experience I have ever had!! Absolutely terrible. DO NOT USE! They have a ridiculous deposit and long refund for it. My plane ran a bit late and they cancelled my ride and refused to give me a new one that night. Absolutely terrible. DO NOT USE!!
Error Calculating Tolls
For the first several rentals I would rate the app and Kyte as a whole 5*.
However, following a trip where I was more than likely incorrectly tolled, I discovered the app as well as the organization was not set up to handle this issue.
In an ideal scenario, I could open a line directly in the app and let the team know that I think I was incorrectly tolled. This would be followed up by some questions and some reassurance and a temporary hold on my charges until it has been further investigated.
What ended up happening is that I had to email support, have my issue passed around and on multiple occasions be told that the toll administrative fees were correctly applied; despite my numerous attempts to explain that the bill passed to me from EZ pass was at fault.
After researching the correct toll amounts, and confirming with my previous rental invoices; I wrote support again to have them investigate the toll overcharge. All while they have already billed me double of what it should have been.
This is a substantial gap in their otherwise great user experience and support.
However, following a trip where I was more than likely incorrectly tolled, I discovered the app as well as the organization was not set up to handle this issue.
In an ideal scenario, I could open a line directly in the app and let the team know that I think I was incorrectly tolled. This would be followed up by some questions and some reassurance and a temporary hold on my charges until it has been further investigated.
What ended up happening is that I had to email support, have my issue passed around and on multiple occasions be told that the toll administrative fees were correctly applied; despite my numerous attempts to explain that the bill passed to me from EZ pass was at fault.
After researching the correct toll amounts, and confirming with my previous rental invoices; I wrote support again to have them investigate the toll overcharge. All while they have already billed me double of what it should have been.
This is a substantial gap in their otherwise great user experience and support.
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Scam
Avoid at all costs
