Order Accepted but Delivery Refused * Highly Disappointed with La Pino’z
“I had placed an online order and the payment was successfully deducted. After that, I received a call from the store saying that delivery was not possible and I would have to collect the order myself. Despite paying delivery charges and placing the order online for home delivery, I had to travel to the outlet. This caused inconvenience and wasted my time. I am disappointed with the service and request appropriate action and compensation.”
My issue is not about the refund. My concern is that the order should not have been accepted in the first place if delivery was not possible. Taking the order, collecting payment, and then calling the customer to say delivery cannot be provided is not acceptable.
My issue is not about the refund. My concern is that the order should not have been accepted in the first place if delivery was not possible. Taking the order, collecting payment, and then calling the customer to say delivery cannot be provided is not acceptable.
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Response from developer
Dear Manish, We’re truly sorry for the inconvenience you faced. Your satisfaction is important to us & we deeply regret falling short of your expectations. Please share more details about your order & contact so we can assist you better. You can email us directly at support@lapinozpizza.in. Warm Regards, Team La Pino'z Pizza
Payment done and order not accepted
Worst app ever.My payment is done and due to closure of outlet which was not updated on their app,my order wasn’t accepted and they didnt even return my money.its been 7 days i’m writing mails to them still they dont respond.Copenhagen hospitality and retail takes all the responsibility of my money on their app.I’ve been writing mails to them they alson dont respond.
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Fraudulent activities at Lapinoz
I tried making a order at lapinoz app from your jahangirpura branch the option was available for pikup no delivery was available so i placed a order and the order first was accepted and the payment also got deducted then i reached after few mins but the outlet is closed and now my order is placed but the pizza status is not into preparation.. if the oulet is closed how come your app accepts the order and accepted the payment.
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Complaint Regarding Poor Service – Lapinoz Pizza
I am writing this mail to express my disappointment with the service I recently experienced at Lapinoz Pizza.
I ordered pizza from your outlet expecting good quality and timely service, but unfortunately the experience was very poor. The delivery was delayed and the quality of the pizza was not up to the mark. This is not what I expect from a brand like Lapinoz.
Because of this, my overall experience was very unsatisfactory. I believe customers deserve better service and quality, especially when they are paying full price.
I request you to please look into this matter seriously and take necessary action so that this does not happen again. I would also appreciate a response from your side regarding this issue.
Hoping for a prompt reply.
Thank you.
I ordered pizza from your outlet expecting good quality and timely service, but unfortunately the experience was very poor. The delivery was delayed and the quality of the pizza was not up to the mark. This is not what I expect from a brand like Lapinoz.
Because of this, my overall experience was very unsatisfactory. I believe customers deserve better service and quality, especially when they are paying full price.
I request you to please look into this matter seriously and take necessary action so that this does not happen again. I would also appreciate a response from your side regarding this issue.
Hoping for a prompt reply.
Thank you.
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Worst experience
My experience was too bad. I order the food two hours before I get it. It was too late and when I call THE outlet, they refuse to ask that you give us late order. Please don’t take this I prefer Domino’s McDonald’s or other outlet, but this is the worst experience. I got too bad too bad. It was the option of give to 0 star, II get zero star, but my problem is I get one star please
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