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What We Love
๐ Easy to use interface and navigation
๐ Quick and convenient reimbursement submission
๐ฐ Effective way to save money on medical and childcare expenses
๐ฑ Simple receipt upload process
โก Fast payout when working correctly
๐ฏ Direct deposit setup streamlines process
๐ Helpful and efficient customer service hotline
Room to Improve
๐ Persistent loading screen issues and app freezes
๐ Login and authentication problems (Face ID, biometric failures)
๐ค Inconsistent receipt upload acceptance and confusing requirements
โฑ๏ธ Long processing times for reimbursements (months of delays)
๐ณ Card frequently declined with no clear explanation or notifications
๐ช Automatic logout when switching between apps
๐ App and website inconsistency and poor communication