LastPass Password Manager User Reviews

Customer Experience

Positive experience40.5% of reviews
Neutral8.6% of reviews
Negative experience50.9% of reviews

~ Based on 1,321 written reviews from the US App Store.

What users say

Is LastPass Password Manager Safe?

LastPass Password Manager appears safe based on user ratings. AppsHunter Safety Score for LastPass Password Manager is 88/100.

This assessment is based on 57,195 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.2% of ratings point to a safe experience
2.4% of ratings suggest some concerns
13.3% of ratings point to a risky experience

~ Based on 57,195 App Store ratings for LastPass Password Manager.

Is LastPass Password Manager Legit?

LastPass Password Manager appears to be a legitimate app. AppsHunter Legitimacy Score for LastPass Password Manager is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great app

Easy to use and secure

Tiresome

Gets tangled in loops of authentication where the main app wants Authenticator to give a code, but Authenticator wants a QR code from main app. SMS and verification via call don’t work, maybe because I’m a non USA user. Exasperating and ‘contact us’ just leads to forums and other delaying buffers. Go elsewhere
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不支持中文

不支持中文,,,,,,,,需要中文

Great app

So useful, wish I’d had this for longer. Helps with secure password requirements with generative software. Keeps all my useless $&!+ in one place too

Love it!

Can’t imagine living without it.

Money grab

Forces payment to use on phone and computer. Will be switching services.z

Forces rules for master PW

Service forces rules for a master password and then fails to require it except periodically. except by the time one needs if again it's forgotten. Major PITA to reset it and then it's forgotten again.
MFA is already in ace with a separate app why all this pain?

Garbage

Always screws you at the worst times. I hate this app.

No support available

Unable to access my PAID account

Password issue

I just spent an hour trying to get an account open. Followed all the rules for Passwords, finally got one to be accepted then when I tried to login and use it, it wouldn’t work. I give up.

Poor Chinese support

Poor Chinese support when importing from 1pass. Poor customer service type, once you created a type you cannot modify the type. Web UI is poor in general. Should learn from 1pass

Invaluable

Pretty straight forward but it’s added ease of use paired with the overall convenience makes for a grad A app. Makes life a lot easier!

The worst app I have ever used in my life

Stay away from LastPass

Lynn

Very handy.

Running AWAY from LastPass!

Used it for only a couple years, about a year ago my husband stopped being able to login in and now I’m unable to either. Trying to find someone to talk to about my account is horrendous, absolutely terrible! They tried making me talk to the automated Chatbot but I can’t talk to actual humans unless I login- hello, that’s why I need to talk to a HUMAN! And after trying to reach someone through the media route that person was completely useless and not helpful in the slightest! Our email that the account is linked to is still active but for some reason the customer support person is saying there was never an account under that email?? I sure hope no one with those glowing reviews of this app ever deals with being locked out of their account because their customer support (good luck trying to find it in the first place) is awful.. one of the worst.
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Cannot Renew Account

The LastPass support sucks. I’m going to a different provider.

Love the service

Everything where I need, updated, secured, reliable.

Disable Yubikey

The disable Yubikey workflow is broken. It doesn’t work. You need to fix this!

Excellent

Easily best password manager out there

Full of Useless Settings Not What You need

You can find a host of settings you never will care about but try find the elusive Sharing Centre or anything you actually need and you will waste hours of your life. Horrid user experience. help is the cheap, ‘help your self’ kind of help. Not worth what I’m charged for this