LastPass Password Manager User Reviews

Customer Experience

Positive experience40.3% of reviews
Neutral8.7% of reviews
Negative experience51.0% of reviews

~ Based on 1,294 written reviews from the US App Store.

What users say

Is LastPass Password Manager Safe?

LastPass Password Manager appears safe based on user ratings. AppsHunter Safety Score for LastPass Password Manager is 88/100.

This assessment is based on 57,107 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.2% of ratings point to a safe experience
2.4% of ratings suggest some concerns
13.3% of ratings point to a risky experience

~ Based on 57,107 App Store ratings for LastPass Password Manager.

Is LastPass Password Manager Legit?

LastPass Password Manager appears to be a legitimate app. AppsHunter Legitimacy Score for LastPass Password Manager is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Passwords a nightmare

Great to use this easy password manager

Secure, passwords are a must

Most password managers on phones are storing your passwords in clear text. Last past allows your passwords to follow you and keep secure. I’ve used it for years and have no complaints.

Works well and adding helpful new features

Having a password vault is a must. LastPass was one of the first and it’s still doing a great job for me after many years. I also appreciate that they are adding new features, like securely holding my credit card information and making it easy to use online.

Horrible Support

Run from this app. My old email tied to this app was canceled. I can’t get into my account to change from my old email, even though I have facial recognition set up, because it requires that they send a confirmation code to my now nonexistent email. I tried to find a contact number to see how to deal with changing my email since I can no longer access my old email. You can’t get to their support group without first getting into your account, which I can’t do without obtaining a verification code they are sending to my nonexistent email. I have tried sending an email to their sales department, which apparently is the only way to contact them. You can’t get a phone number to call. I have sent two separate emails to their sales group with no response. I have seen other comment on line trying to find how to deal with this name issue with no response from LastPass.
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Great product

My family has used LastPass for 8+years and it is easy to use and secure. I recommend this to anyone.

Pretty bad

Have used for years. I’ve now regularly been logged out, no face ID stored, forced to check email to get access, and the emails don’t send in a speedy fashion. Their competitors like Proton Pass are significantly better and easier to use. Very unfortunate. Even now, I can’t access my passwords and it says check my email but none are showing up.
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Offline Mode Request

I have been a looong time user of Lastpass and I am just now realizing that I cant add passwords when the internet is out. I live in rural WV and from time to time we have internet outages. There should be some offline password management available to me. Don't continue the trend of consumers depending on the Internet!
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Worse than terrible

Some apps you can just shrug off and not use if they aren’t working for you. But as a password “manager” this gets embedded within all your devices and if it doesn’t behave properly you are truly cooked, and you have invested heavily in it. I forever have timing issues with this, where it conflicts with the apple keychain so when I uodate a password, both apple and LastPass through up dialogs, but you have to answer apple first, and frequently I “lose” the LastPass so the password is not updated. Sync across devices is profoundly unreliable as I learned from my recent purchase of a new iPad. The first thing I configured was LastPass in the vain hope that it would copy all the info from the old iPad (I had already done an apple from old iPad to new iPad but I though I could also rely on the LastPass vault to maintain passwords across all devices)
I have had MANY instances of LastPass serving up an OLD/obsolete password and since I try to use high security passwords I am forced into a “forgot password” dialog (ironically) to reset, but LastPass often doesn’t pickup the new password, in the case at hand prompting this it even suggested I use the one-off verification code as the username!!
At the end of the day it is wholly unreliable, leaves me with no confidence and has been the source of continuous frustration. I am ripping it out of all my devices.
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Frustrating and not reliable

The app has been getting worst and lately will not work with edge browser. It causes a lot of frustration even if you’re on a premium paid version. It’s not worth the frustration and time wasting to make it work.

Just keeps getting better

Every week LastPass seems to require fewer and fewer actions on my behalf to autofill both websites and app logins. I love it more than ever.

Generally good

Face ID is great. Can be a little confusing at first.

A decade of use

Trusted for a decade

There best

I have been using LastPass everyday over 10 years... have tried the others

Locked out forever

Do not use! Incredibly easy to be locked out of your account forever and no one in customer service can help you. I lost access to over 50 passwords and they allow me zero means to reset my password, access biometrically, etc. Nothing. Zero. They told me to reset my account and lose everything. Insane as it is perplexing. Use at your own risk.
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Works great until you have a problem - no support!!!

I have used this pw manager for a few years now and it has worked great until I got a new phone. In the chaos I lost my master password so I have been locked out.

There is NO CUSTOMER SERVICE - just a BOT.

Fortunately, on my own, I was able to get in using my old phone that thank goodness I had not erased and sent back to apple yet. If I had everything would be gone.

I am switching immediately.
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For Over a Decade

I’ve been using LastPass for more than 10 years. When I had to think about what to say as a review it felt like there wasn’t anything to say but I guess that’s the result of a very good product. It does what it says it’s gonna do, and it does it every time. It’s integrated into my phone, MacBook, and iPad. Makes my life so much easier. 20 out of 10 recommend.
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Cool

Stuff

Great app

Ive been using 1Password for 15 years and decided to give this s go. What a difference! I won’t be going back!

Last Pass

Great App

Not so user friendly

Difficult to figure out how to add a site to vault manually