Can never log in
I’ve tried countless times to log in and it ALWAYS says no connection to mobile services, i’ve tried contacting them and i never hear anything back. If i could rate 0 stars i would, genuinely a terrible app
Terrible Website and App
Literally the worst company I’ve ever had to deal with. They send me 900 emails and texts regarding my upcoming payment due. The only time I’ve ever been able to login is by clicking the link in the texts, they confirm my payment then after that I cannot log back in because my credentials are “invalid”. App has never allowed me to login. Unfortunately I didn’t choose this company, my other loan service sold out to them. I’ve literally only been able to login twice ever.. to simply make that payment then the company no longer recognizes my login credentials until next bill is due… interesting.
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Doesn’t work
Got stuck with these guys after my loan transferred in from another company. Have tried the app multiple times at various points in my loan and it still doesn’t work for me. Always gives me ‘login error’. Seems crummy at best.
Log in Issues
I can’t log in to this app. They bought my loan from another company, had me set up a new account but I can’t log in on the app. That’s very frustrating.
Payment doesn’t work
You know it’s weird for an app and service dedicated to paying loans back to not take your money when you schedule a payment, almost as if they want you to be late so they can charge more. Strange, isn’t it?
Multi-factor authentication
I shouldn’t have to input a code every time just to get on and pay my bill
Make 2 Step Authentication Optional
Suddenly I have a 2 Step Authentication added to my account in order to pay my bill. I did not request this so please make this an opt out.
Thank you
Thank you
Notifications
You should really notify when payment days are coming up.
Typeface too light…
I like the app however I can barely read the text, readability is not so great for those of us with vision problems. You can’t zoom in.
Payments
Payments are made so easy with launch I love it.
Ms Matimbe
Launch has made repayment of loans way way easier by just being one click away to the next payment. Quiet convenient!
Unable to contact Launch Serving
Unable to call and talk to live person @ Launch servicing. Unable to email company. Unable to use app to communicate either. They only accept payment via any of these options. Otherwise, Launch Serving doesnt care to hear from you or help you. Submitting formal complaint to someone other than Launch is the only way to obtain response. I recommend doing so if need assistance
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Confusing
The payment schedule is very confusing. Cannot understand why I would owe a partial payment when I get an auto debit.
Disrespectful for the clients. Not user friendly.
The app don’t work well. With all the money you make you should hire someone to fix it and make it user friendly.
Can’t Log In
Seems like a nice enough app, however I cannot log in using my credentials. I verified credentials multiple times by logging in on a browser. App won’t let me in though. Will have to use the browser and set my own reminders.
Despise the website on phone browser and this app
I’ve never had a smooth log in experience here nor the web browser on the phone. My passwords are always stated incorrect and only let me log in when I reset password and then log in with the new password just recently created. I’ve even saved my password recently on my phone so it would automatically log in and that didn’t work, input the password that I most recently changed to just to log in and STILL DID NOT WORK. Now I’m locked out again for the third time now since I’ve been making payments. I just wanna pay! Don’t yall want my money 🙄.
Just to add my review is only for browser from phone experience as this app probably worked for me once that’s it.
Just to add my review is only for browser from phone experience as this app probably worked for me once that’s it.
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New User
Being a relatively new user, I find the app easy to use. For me personally, I feel it takes too many steps to get where I want to go.
Example:
•When I make a one-time pymt, I would like it to be easier to find how much of one-time pymt. is principle & how much is interest.
•Or fewer steps to get to one-time pymt.
I am sure w/ more exposure, I will get faster.
Example:
•When I make a one-time pymt, I would like it to be easier to find how much of one-time pymt. is principle & how much is interest.
•Or fewer steps to get to one-time pymt.
I am sure w/ more exposure, I will get faster.
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Cannot fix recurring payment
I have tried to set-up a recurring payment for nth time and still never payments get processed, and then shows my account is past due and automatically deletes the recurring payment.
To prove, I have emails from every time I have set up a recurring payment. I spoke with an associate once and I was confirmed that on their end she did not see a recurring payment and was unsure why that happened.
Secondly, I have a debit card attached for the payment and when I tried to make a one time payment, it failed multiple times but with the same card details I gave it to associate it went thru. Associate also confirmed she sees the transaction declined but couldn’t understand why that was happening.
I am highly frustrated with this service group. I am expediting on my payments to close my account ASAP.
In the first place I never chose them for the service but was transferred as stupid STILT decided to close their business and transfer the loan to random company.
To prove, I have emails from every time I have set up a recurring payment. I spoke with an associate once and I was confirmed that on their end she did not see a recurring payment and was unsure why that happened.
Secondly, I have a debit card attached for the payment and when I tried to make a one time payment, it failed multiple times but with the same card details I gave it to associate it went thru. Associate also confirmed she sees the transaction declined but couldn’t understand why that was happening.
I am highly frustrated with this service group. I am expediting on my payments to close my account ASAP.
In the first place I never chose them for the service but was transferred as stupid STILT decided to close their business and transfer the loan to random company.
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Really!!
App to check my loan but can not register!! And once it supposedly “registered” I still can’t log in!!!
Payment App
This was very easy to use it also verified my Identity before continuing with the process I chose great job 👍🏾
