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LAUNCH Servicing

LAUNCH Servicing

Manage Your Student Loans

4.6K ratings
40 reviews
📚 Education
💰 Finance
Free

Details

  • Released
  • Updated
  • January 5, 2019
  • October 21, 2020

Features

Developer

Launch Servicing LLC
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About

Easily manage your student loans from your mobile device. View statements, make payments, update your information, and track loan details like balances and interest rates. Securely access your account and get support from the servicing team.

✓View monthly statements and payment history
✓Make one-time or recurring payments
✓Setup and manage bank accounts
✓Check loan balances and interest rates
✓Update contact information
✓Secure account access with Touch ID
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What users say

Summarized from real user reviews of LAUNCH Servicing. Based on 4.6K reviews and a 4.7/5 average, it highlights the 3 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

  • 💳Easy payments
  • 🚀Quick and easy to use
  • 🔒Verified identity before payment

Negative things

  • 🔒Forced multi-factor authentication
  • ⚠️Confusing payment schedule
  • 🐛Login issues and app crashes
  • 📱Outdated and not user-friendly design
  • 🚫Poor customer support and communication
See all reviews

What's New in LAUNCH Servicing

2.7.5

October 21, 2020

• Multi-factor authentication • Communication preference changes • Privacy policy changes

More

User reviews

Most RecentHighest RatedLowest Rated

Doesn’t work

Got stuck with these guys after my loan transferred in from another company. Have tried the app multiple times at various points in my loan and it still doesn’t work for me. Always gives me ‘login error’. Seems crummy at best.
simplyred9613simplyred9613

Log in Issues

I can’t log in to this app. They bought my loan from another company, had me set up a new account but I can’t log in on the app. That’s very frustrating.
prince blah blahprince blah blah

Payment doesn’t work

You know it’s weird for an app and service dedicated to paying loans back to not take your money when you schedule a payment, almost as if they want you to be late so they can charge more. Strange, isn’t it?
HarleyHellenHarleyHellen

Multi-factor authentication

I shouldn’t have to input a code every time just to get on and pay my bill
Chess.com_sucksChess.com_sucks

Make 2 Step Authentication Optional

Suddenly I have a 2 Step Authentication added to my account in order to pay my bill. I did not request this so please make this an opt out.
Thank you
NeuroRN65NeuroRN65
See 35 more reviews

User experience

🐞

Reported Bugs

2 issues

Recurring payments not working

Bug

Payment failures due to system issues

Bug
✨

Requested Features

4 requests

Provide payment details breakdown

Feature

Improve calendar functionality

Feature

Offer opt-out option for multi-factor authentication

Feature

Implement payment due date notifications

Feature

FAQ

What can I do with the LAUNCH Servicing app?

The app allows you to manage your student loans directly from your mobile phone. You can view monthly statements, make payments (one-time or recurring), set up and manage your bank accounts, check loan balances, interest rates, and update your contact information. It provides a comprehensive overview of your loan accounts.

Is the LAUNCH Servicing app free to use?

Yes, the LAUNCH Servicing app is free to download and use. There are no charges associated with managing your student loans through the app. The app is provided as a service to help borrowers manage their accounts.

How do I log in to the app?

If you are already registered on the Launch Servicing Borrower Portal, you can use your existing user credentials to log in to the mobile app. Your co-signer can also log in and manage accounts. For faster access, you can activate Touch ID for login.

Is my financial information secure with this app?

Yes, your information is secure. The app takes the protection of your account very seriously and implements security measures to safeguard your data. You can manage your student loans with confidence knowing your information is protected.

What kind of loan information can I see?

You can view a summary of your loan accounts, including your current loan balances, the interest rates applied to your loans, and the outstanding principal and interest amounts. This allows you to stay informed about your loan's financial status.