Machine doesn’t work and GE appliance doesn’t have a refund line
Put in $35 to this app and the machine doesn’t even work. Now I’m stuck on getting a refund issued back to me from them. Heads up, there’s no service phone number or email or contact of any forms for customer service from the Launderday user side. I stayed on the phone for 30min being transferred 5 different phone lines and no one can solve my problem.
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Terrible service!!
I literally can’t even connect to my laundry sites washer through QR. It keeps saying network lost. Trash app and shame on the property management for switching to an app that a toddler could’ve coded better.
Anti-Consumer Garbage
Ridiculous service. You have to add money to the account you can’t simply pay per transaction, and you can load no less than $10 at a time. To “add time” to your dryer cycle it is $3 per “increment” which translates to a few minutes, meanwhile, you could just fully restart the dryer load for $3 and get another 40 minutes or however long the full cycle is. Not to mention, the app sucks.
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Doesn’t ever connect. I have money on there I can’t use
I this app doesn’t work at all. Everytime I try and connect it to a machine I get network error. When I try to put it through the app it says machine doesn’t exist. I have connected the owner. Other people can use. But I can not. Please fix it
No.
Apartment just switched to these. Looking into an empty machine, that is very visibly on. I scan the QR code. It says it cannot be located. I have located the machine- I’m standing right in front of it. But your app cannot find your own QR code. Was excited because these machines are larger, but I’d much prefer a smaller washer that actually works versus a larger one run by an app that can’t seem to figure out how to do the one thing it’s made for.
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Bugs and inconsistent
This app never fails to infuriate me.
Unnecessary
This app doesn’t even load. It makes you put more money than you need, it charges a lot for very little. A waste of time. I am now going 15 minutes out of my way to do laundry because of this ignorantly written app
Horrible
I never write reviews for apps, but this has to be the worst app created. Our apartment complex decided to move away from the old quarter machines and switch to GE machines with launderday. Im not sure if they knew what a horrendous software they were signing their tenants up for.
Im currently standing in front of the laundry machine, with all of my clothes and soap in it, getting a network error and wondering what life choices led me to this point. Now I need to leave my apartment and head to the laundromat.
Im not sure if this is a software or hardware issue, but there needs to be some way for this to be fixed. Avoid using these machines at all costs.
Im currently standing in front of the laundry machine, with all of my clothes and soap in it, getting a network error and wondering what life choices led me to this point. Now I need to leave my apartment and head to the laundromat.
Im not sure if this is a software or hardware issue, but there needs to be some way for this to be fixed. Avoid using these machines at all costs.
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I have yet to even sign in.
I have reset my password three times. Waiting for any backend server updates or cache updates to be sure. Still never able to sign in with the new credentials.
Scam
Requires entering excessive personal info, then requires loading more money than the laundry costs…money you cannot get back. I think it’s called stealing.
Changed Psw - Says Invalid Credentials
Never works
The worst laundry app I’ve ever used
Why this application relies 100% on an active Internet connection when almost all of these commercial machines are placed in basements with no service is beyond me. The fact that I don’t have the ability to contact anyone about the functionality of the app is insane. If I could give zero stars, I would.
The response from the developer really shows you that they don't care and they don't understand their users whatsoever
The response from the developer really shows you that they don't care and they don't understand their users whatsoever
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The app freaking sucks
I have turned on notifications and it still doesn’t notify me. It is most annoying that my landlord decided to install these washing and drying machines in our apartment building. It’s better than having to go get quarters from the bank but still. I really didn’t need another app.
Scammy — agree!
A GE machine doesn’t spin the clothes dry ( often need to pay for dryer twice) or the machine fills w/ only 2-3 inches of water (?) so clothes that were never submerged in water come out streaked w soap.
This may be building mngr or super’s fault — but when dryer doesn’t dry at all or spin doesn’t work on washing machine— refunds requested via this app are never given. Who is responsible? In my building, the machines are poorly maintained— lint trap screens torn, plastic casings cracked, dryer door doesn’t close — without trying 10-12 times, washing machines lack enough water to wash and then often don’t spin dry— could it be they set so little water for washing clothes to avoid the water left in machine after the final spin? That’s no solution — just a poor work around.
I know— this is about the app —not my building’s poor management of the laundry facilities … but the app doesn’t give refunds for things that don’t work. The combo of this issue w the app, the broken equipment, and poor laundry room maintenance make the situation definitely one star — or less. Could all be much better w a little effort!!
This may be building mngr or super’s fault — but when dryer doesn’t dry at all or spin doesn’t work on washing machine— refunds requested via this app are never given. Who is responsible? In my building, the machines are poorly maintained— lint trap screens torn, plastic casings cracked, dryer door doesn’t close — without trying 10-12 times, washing machines lack enough water to wash and then often don’t spin dry— could it be they set so little water for washing clothes to avoid the water left in machine after the final spin? That’s no solution — just a poor work around.
I know— this is about the app —not my building’s poor management of the laundry facilities … but the app doesn’t give refunds for things that don’t work. The combo of this issue w the app, the broken equipment, and poor laundry room maintenance make the situation definitely one star — or less. Could all be much better w a little effort!!
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Does not work
Odd that app requires all my personal information to register. Regardless, app kept erroring, never recognized the washing machine I attempted to use. Wasted time and had to go elsewhere to wash clothes.
Scammers
Took my
Money and provided zero services.
Money and provided zero services.
Terrible
I have made complaint and I request an account balance refund. I was charged 10 dollars to simply use a 2 DOLLAR cycle. And I can’t get the remaining money out that belongs to me. I am going to use the dryer which is gonna cost 2 more dollars. So I’ll have 6 dollars left in my account. I’d like a full refund for the remaining money in my account because my stay ends Saturday and I won’t be washing anymore clothes. Esspecially not if I’m gonna be charged 10 dollars everytime. Worst app.
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Legal Extortion
This app is another example of modern day “legal” extortion. They get agreements with apartments and hotels and then FORCE you to load $10 minimum in order to even do a load of laundry. This typically results in them “storing” money for later use essentially given them a free loan with your money.
Adding money
This app seems terrible with user interface as it only allows a minimum of $10. Nowhere does it specify what the minimum is it only specifies that a maximum of 100 can be input. I’m at a hotel where a wash and dry cycle cost $7.50 and now I have to put $10 on and lose out on money.
Useless
Took 15 min to download an app and create an account for something I’ll never use again. Also they set a minimum amount of money to add to your account… my washer and dryer took less than the $10 minimum deposit so they effectively stole the rest from me.
