Scammers
Took my
Money and provided zero services.
Money and provided zero services.
Terrible
I have made complaint and I request an account balance refund. I was charged 10 dollars to simply use a 2 DOLLAR cycle. And I can’t get the remaining money out that belongs to me. I am going to use the dryer which is gonna cost 2 more dollars. So I’ll have 6 dollars left in my account. I’d like a full refund for the remaining money in my account because my stay ends Saturday and I won’t be washing anymore clothes. Esspecially not if I’m gonna be charged 10 dollars everytime. Worst app.
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Legal Extortion
This app is another example of modern day “legal” extortion. They get agreements with apartments and hotels and then FORCE you to load $10 minimum in order to even do a load of laundry. This typically results in them “storing” money for later use essentially given them a free loan with your money.
Adding money
This app seems terrible with user interface as it only allows a minimum of $10. Nowhere does it specify what the minimum is it only specifies that a maximum of 100 can be input. I’m at a hotel where a wash and dry cycle cost $7.50 and now I have to put $10 on and lose out on money.
Useless
Took 15 min to download an app and create an account for something I’ll never use again. Also they set a minimum amount of money to add to your account… my washer and dryer took less than the $10 minimum deposit so they effectively stole the rest from me.
Just wear your clothes dirty
Minimal instructions in the app. The price that is advertised isn’t the price you actually pay. I got charged more than double of what I was told on the app. The minimum amount allowed to deposit is $10 so the money that isn’t used is just stuck in there forever. DO NOT USE THIS APP.
Scammy
This is the worst laundry app I’ve ever had to use and it’s the only option where I live. The machines are broken all the time, which sure I understand things break or need fixed ect. But if I’m spending my money on it and my clothes aren’t being washed/dried correctly I expect a refund. Every time I’ve wasted money on this app my refund is denied. There is no reason I shouldn’t get my money back when something I’m paying for isn’t doing the service that is expected. Absolutely ridiculous, money hungry app, with awful quality machines.
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Time waster
Takes forever to set up compared to being able to just throw some quarters in the machine or pay with a card. Another app added to your phone you’ll only use once and a login you’ll never remember.
Locked out of my account money inaccessible
I went down to do my laundry and put all my clothes in the machine added detergent and I opened the app to find that I was signed out. I put in my account information to sign back in and it said invalid credentials. I hit the reset password link WHICH DOESN’T WORK I did not receive an email to reset the password and now I can’t get back into my account, I can’t wash my clothes, and I can’t get my MONEY BACK that is on my account. So beyond frustrated what a horrible implementation of a plan for an app.
update: issue has not been fixed despite months of effort so i’m submitting a dispute
update: issue has not been fixed despite months of effort so i’m submitting a dispute
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Terrible
I have emailed them a few times to have my balance put back on my card. They will not respond. I stayed at a hotel that uses this terrible app. One dryer automatically charges $5 instead of $3. They denied my refunds on that when it’s absolutely their problem. The hotel cannot do anything either. It’s up to GE. So they get an extra $4 for a dryer I had to use twice. It adds time without me choosing. Although it was still the same amount of time as the other one. My $5 balance I’ve lost because they ignore emails. It’s not the hotels responsibility to give refunds. It tells you to email GE. I did. A few times. I will never use this app again. I’d rather go to a regular laundromat.
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Fix your app
The app will not load. It just stays circling and won’t load. I have my own washer and dryer but I like to use the washers at my office with this app for my bedding. It won’t open to work or use.
Something went wrong…
Update:
Now, instead of looping me back to a different screen when I try to sign in, the app crashes every single time. It’s sort of difficult to do laundry on machines which require this horrible app when the app crashes every time I select the sign in button.
My apartment complex switched to machines which only use the app. Unfortunately for me, no matter how many times I try it won’t let me create an account. After I finish the account creation process, it loops me back to the first page telling me that something went wrong and I should try again later.
Now, instead of looping me back to a different screen when I try to sign in, the app crashes every single time. It’s sort of difficult to do laundry on machines which require this horrible app when the app crashes every time I select the sign in button.
My apartment complex switched to machines which only use the app. Unfortunately for me, no matter how many times I try it won’t let me create an account. After I finish the account creation process, it loops me back to the first page telling me that something went wrong and I should try again later.
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Non working machines
This is my first time using the app . My laundrymatt has been down for over a year and I finally get the chance to wash my clothes in my apartments for the washers to say” machine not found” and it. Says it for all of the machines not just one
Zero stars
Horrible horrible app. Always has errors and some errors make you wait 5 minutes. Now it won’t even load to sign in.
Why did you let your boss tell you to make this
You don’t need an app for laundry. It doesn’t even work. I don’t need to give you my phone number, email, and street address to do laundry and you know it. Working for Lockheed Martin would be less soulless than this.
No washerday
Worst App for Laundry. Period. Today I wasted 3 hrs of my day attempting to troubleshoot what looks to be a perfectly good GE commercial washing machine at the Marina where we’ve stopped to do boat laundry. I have experience with other Apps, ShinePay seems to be more user friendly. This one, less than “meh”.
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Why??
Whose idea was it to complicate laundry with an app that works 10% of the time? I have done countless loads of laundry where the app isn’t working, or I am logged out of my account, or the cycle starts and is canceled halfway through. Then, when I try to get a refund for the cycle that was never completed, my request is denied. I currently have laundry sitting in the washer that is covered in drtergent, and my app won’t open. I’ve restarted my phone, deleted the app and redownloaded it, and nothing will get it to open. I am beyond frustrated with this app. Laundry should NOT be this complicated. It’s infuriating to deal with this every time I try to do a load!!!
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Do not use
They will not refund your account balance or respond to emails. Just pay somewhere else
Funk this app and funk my apartment!!
Funk this app and funk my apartment!!
Scam
Charged me twice for a broken machine
