Changed Psw - Says Invalid Credentials
The worst laundry app I’ve ever used
The response from the developer really shows you that they don't care and they don't understand their users whatsoever
Response from developer
Thank you for taking the time to leave us a review and provide feedback on the app. If a coin drop box is unavailable on the facility's machine, the Launderday app must be used to start a cycle and process payment. The unit will need to have a connection to WiFi in order for the app to communicate with the laundry machine. If there is an issue with the WiFi at the facility, we recommend seeking assistance from the laundry facility manager onsite. If you're experiencing an issue with the Launderday app, please reach out to our Commercial Laundry Help Line by calling 1-866-531-9828 or emailing CommercialLaundry@geappliances.com. Sydney@Launderday
The app freaking sucks
Scammy — agree!
This may be building mngr or super’s fault — but when dryer doesn’t dry at all or spin doesn’t work on washing machine— refunds requested via this app are never given. Who is responsible? In my building, the machines are poorly maintained— lint trap screens torn, plastic casings cracked, dryer door doesn’t close — without trying 10-12 times, washing machines lack enough water to wash and then often don’t spin dry— could it be they set so little water for washing clothes to avoid the water left in machine after the final spin? That’s no solution — just a poor work around.
I know— this is about the app —not my building’s poor management of the laundry facilities … but the app doesn’t give refunds for things that don’t work. The combo of this issue w the app, the broken equipment, and poor laundry room maintenance make the situation definitely one star — or less. Could all be much better w a little effort!!
Response from developer
We're sorry to hear you've experienced issues with the laundry units at your facilities location. For issues with the machines, we recommend seeking assistance from the laundry facility manager onsite. A cycle refund request can be made by going to the Launderday App menu and choosing History. Choose the cycle you want to dispute and request a refund. Keep in mind the cycle refund request is between you and the person managing the Laundry Facility where you ran a cycle. You can check on the status of your request in the History tab, and you’ll get a notification when the request is processed. Sydney@Launderday
