Damaged clothes
When I got my items back they were extremely damages - trousers had rips at the seams, trousers had marks from extreme heat pressing, items that had a sheen were completely matt and looked worn in.
Not Cleaned Properly!!!!
Bedsheets came back with weird marks on them that wasn’t on there before!! Waste of money!
Stupid idea
Why do tech bros always want services to replace what their mother did before they left home
Awful don’t use
Terrible service also very good at loosing items and not turning up
Waiting for my items to be delivered
Have been using this service for a few months and find it to be very handy. However the last order has been a disaster, rescheduled the delivery twice now and still waiting for my items. Received no apology or updates until I contacted their support. No offer to reimburse me either. Hence the 1 star. Poor service.
Show more
Lhmh2
😊
App is always having problems
Full of bugs and issues only thing they tell you is to this install and reinstall…
Laundrapp really lost their way
Sadly, Laundrapp have completely lost the plot in the last 2 years. Constant no-shows from the drivers, items regularly lost, inconvenient pickup/drop off time slots & driver tracking no longer works. Complete shambles.
Waste of time
I have now spent 2 weeks trying to get my dry cleaning picked up.
After waiting 8 days after my payment, I get the info from my bank that the charge was reversed.
No message from Laundrapp, so I wrote to them to then get a response that it would be earliest Sunday they could pick it up.
I have now waited weeks to have 4 items picked up and don’t even know if it would ever happen.
Will definitely just use somebody else, a bit of a joke, really.
After waiting 8 days after my payment, I get the info from my bank that the charge was reversed.
No message from Laundrapp, so I wrote to them to then get a response that it would be earliest Sunday they could pick it up.
I have now waited weeks to have 4 items picked up and don’t even know if it would ever happen.
Will definitely just use somebody else, a bit of a joke, really.
Show more
Mixed experiences
Been using them for around 4 years. Clothes are always cleaned to a high standard and the driver is always polite and on time. However, recently I placed an order for a delivery on a Tuesday. I was emailed at 5:20pm on the Sunday prior and told my order had been amended and delivery would instead be in 40 minutes time. I was irritated that there had been no consideration to asking me whether this was actually convenient. (When the driver can arrive twenty minutes earlier than scheduled, I typically get a text message - but apparently not when he can arrive 2 days earlier?). Fortunately, I was in and able to accept the delivery, but I can’t say I was particularly impressed with having my order being amended without checking first. Consider this a “suggestion” rather than a “complaint”, Laundrapp. If you revise dates and times your customers have specifically chosen, you will quickly lose them as customers.
Show more
Can’t update my payment card
Used to love this app but having to go elsewhere as it’s impossible to update my payment details. Endless emails with support refusing to help. Time to look for a new laundry service sadly
DO NOT USE THIS APP Returned laundry unprocessed and 3 days late
I used this app, three times and they messed up twice.
The first time it was just a blanket and all went well. The second time was my DoGi, it came back with marks on it. The last time my blanket, picked up on the 29th to be returned on the 2nd. They change the delivery date to 5th. It’s just arrived and hasn’t been processed at all. No contact, no apology, no reason why. And it’s the same blanket as before so I know it could be done.
The first time it was just a blanket and all went well. The second time was my DoGi, it came back with marks on it. The last time my blanket, picked up on the 29th to be returned on the 2nd. They change the delivery date to 5th. It’s just arrived and hasn’t been processed at all. No contact, no apology, no reason why. And it’s the same blanket as before so I know it could be done.
Show more
V Poor customer service
No one came to collect my order, and when I tried to rebook there were no slots available for a week. Cancellation is £6, and the only support is via email with a 48 hour response time, which is ridiculously slow.
Waited order to be returned, never arrived
I used to use Laundrapp frequently about a year ago and the service was great, never had problems. I have now tried to use it again however the clothes have not been returned to me! I scheduled two deliveries and waited at home both days during the two-hour slot, it never arrived. Now I have been trying to contact customer support via phone, email, WhatsApp and online chat for a full day – there is no response or any way to get through to anyone on any of these platforms. I need to receive my clothes urgently as I am leaving town after the weekend and they have already been delayed twice. Truly appalled at how this service has declined.
Show more
Tech review or service
Update Review
Tech works - logistics and service delivery has had its moments over the last 12 months but really improved recently
Tech works - logistics and service delivery has had its moments over the last 12 months but really improved recently
Excellent
Have used for several years now - always good service
App doesn’t work
Can’t checkout no matter how many times I try. For a company that relies on just an app to make money, I’m shocked how bad it is. Will have to just go to the dry cleaners in person tomorrow - will take less time than working out why this app isn’t working.
Love this service
I have been using laundrapp since they first launched! Absolutely love it! Great customer service always.
Can’t update payment method
Or any of the account details. This makes the app unusable if you have an expired card.
Completely unreliable
Cleaner don’t turn up and we have to chase LaundryApp to find out what’s going on. But if we cancel last minute we still get charged. This happens all the time.
Don’t use them, there are better much better companies out there.
Don’t use them, there are better much better companies out there.
