Horrible
This app can’t even keep a call log of the calls you get in order or with the correct date. Nothing but problems.
Old reviews seem to be from previous versions
App works overall well. The updates have addressed previous issues. I would say it’s d finitely got room for improvement (like tapping on a text doesn’t always bring up the most up to date feed) but I had to give 5 stars because the old reviews that are 1 star seem to give reasons that aren’t an issue anymore.
Wanted to give 5 stars for the recent improvements and good trajectory the app has. Hoping that the dev team takes the next few months to continue to address the other small things.
Wanted to give 5 stars for the recent improvements and good trajectory the app has. Hoping that the dev team takes the next few months to continue to address the other small things.
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Horrible company and app
If I could give this app 0 stars then I would. Worst call tracking company ever. The app malfunctions, calls drop, and the over all service is terrible. I do not recommend this company or app to anyone.
App is subpar for what you pay.
Overall this app is extremely glitchy. I use call rail because I’m pot committed at this point, and overall it serves is purpose (multiple routing numbers can be managed in one interface. I use call rail for multiple purposes, but this review is for the lead center app.
1. Managing 150 rentals general call numbers
2. Multiple mailers and lead generation marketing (10-20numbers).
Calls:
Biggest issue is that even with the app open I will miss calls or calls don’t get routed to my phone.
Caller id is very rarely correct and you cannot update it in the app
Transferring calls people can get stuck in an endless loop where you can’t find the call.
Texts:
Next issue is notifications for texts. You, almost always, have to swipe or refresh the text log to see incoming messages, and even then I have to sometimes close out the app and restart it.
More than once myself or another agent responded to a customer because we couldn’t see that someone else had already responded.
Searching for old texts or conversations is almost impossible in the app. They get buried or removed or just can’t be found, even though you see them on the desktop app.
1. Managing 150 rentals general call numbers
2. Multiple mailers and lead generation marketing (10-20numbers).
Calls:
Biggest issue is that even with the app open I will miss calls or calls don’t get routed to my phone.
Caller id is very rarely correct and you cannot update it in the app
Transferring calls people can get stuck in an endless loop where you can’t find the call.
Texts:
Next issue is notifications for texts. You, almost always, have to swipe or refresh the text log to see incoming messages, and even then I have to sometimes close out the app and restart it.
More than once myself or another agent responded to a customer because we couldn’t see that someone else had already responded.
Searching for old texts or conversations is almost impossible in the app. They get buried or removed or just can’t be found, even though you see them on the desktop app.
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Poor UX and overall app experience
I’ve been working with it for the past few months and honestly the app could be so much better.
App is glitchy, you need to refresh a couple of times to see messages or transcripts, it automatically scrolls up when I’m looking for a client, it deletes messages when I go outside the app to double check information and the app won’t ring or notify calls sometimes.
Then if the call glitches you have to go to the desktop site to go online again, or you could also delete and reinstall the app so it can work again.
Wish you guys could fix the UX and bugs on this thing.
App is glitchy, you need to refresh a couple of times to see messages or transcripts, it automatically scrolls up when I’m looking for a client, it deletes messages when I go outside the app to double check information and the app won’t ring or notify calls sometimes.
Then if the call glitches you have to go to the desktop site to go online again, or you could also delete and reinstall the app so it can work again.
Wish you guys could fix the UX and bugs on this thing.
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