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CTM Phone

CTM Phone

by Call Tracking Metrics LLC

18 ratings
8 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • February 4, 2026
  • June 25, 2026

Features

Developer

Call Tracking Metrics LLC
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CTM Phone screenshot #1 for iPhone
CTM Phone screenshot #2 for iPhone
CTM Phone screenshot #3 for iPhone
CTM Phone screenshot #4 for iPhone
CTM Phone screenshot #5 for iPhone
iphone
ipad
⭐8
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📝1+ tags
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❓8 answered
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📦~ in 2 weeks
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About

This business communication tool enables teams to manage calls, texts, and voicemails on the go. It provides conversation context and history, allowing users to add notes and tags during interactions. Requires an active CallTrackingMetrics account.

✓Handle inbound/outbound calls
✓Send/receive text messages
✓Push notifications for new communications
✓View contact details and activity history
✓Add notes and tags during calls
✓Review call recordings and voicemails
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What's New in CTM Phone

2.0.13

June 25, 2026

- Create new contacts directly from the contact screen. - Save VCF contact files from messages to CTM or your device. - See new voicemail notification badges. - See unread indicators for missed calls. - Open supported CTM links directly in the mobile app. - Access Salesforce links from activities. - Improved display name handling on the phone screen. - Fixed chat icon ringing behavior. - Improved call transfer behavior so the correct agent call is ended. - Fixed dark mode styling on twofactor authentication screens.

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User reviews

Most RecentHighest RatedLowest Rated

Doesn’t Ring

The one thing you’d want it to do. Yes I set the settings and had phone volume on. Doesn’t ring in the slightest for incoming calls.
Cait1277Cait1277

Response from developer

Hi Cait, sorry you're missing calls! A few things to check: make sure the silent switch on the side of your iPhone is off (no orange showing), and that CTM Phone has permission to show notifications under iOS Settings. If those are set correctly, please reach out to our support team and we'll dig in!

Missed calls

I have the app deleted off my phone so When I am
Logged in on the desktop the phone is still ringing to me and it’s showing missed calls when I am on a not ready status. I regret downloading the app because it is making me ready for calls automatically when I am not logged in on active ready status.
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bjoryduhxj g g bb h hbjoryduhxj g g bb h h

Update made it worse

The update took away bold lettering for incoming text messages, you can't see what number you're texting from anymore or change the number you're vtexting from, every call has a different color very chaotic instead of incoming calls, missed, and outbound calls. It doesn't ask you if you want to switch to your cell phone on a call anymore ...Update is not user friendly at all
Show more
User13florishUser13florish

Response from developer

Thank you for the detailed feedback, this is exactly what helps us improve. Several of these are on our fix list already. We'd love to connect directly to make sure everything gets addressed. Please reach out to me at dan.kunz@calltrackingmetrics.com and reference this review.

Great app

Amazingly responsive team
Taf2Taf2

Response from developer

Thank you! We pride ourselves on being responsive, so it means a lot to hear that comes through. Don't hesitate to reach out if you ever need anything.

Help

When I install new app it still rings and opens in old app. When I uninstall old app the phone doesn’t ring at all.
DavidABHDavidABH

Response from developer

Thank you for your patience, David. We identified an issue where the old CTM Agent app wasn't properly handing off call routing to the new CTM Phone app — which is what you ran into. This has been resolved in our latest update. After updating to the newest version of CTM Phone, you should be able to safely uninstall the old app and receive all calls and notifications through CTM Phone going forward. If you run into any trouble after updating, please don't hesitate to reach out to me directly at dan.kunz@calltrackingmetrics.com — happy to help.

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Developer apps

CTM Agent
CTM Agent

CallTrackingMetrics

💼 Business

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Free
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FAQ

What is CTM Phone?

CTM Phone is a mobile application that functions as a softphone for teams using the CTM (CallTrackingMetrics) platform. It allows users to manage calls, texts, and voicemails directly from their mobile devices while maintaining conversation context.

What devices does CTM Phone support?

CTM Phone is available for iPhone, iPad, and iPod devices. It is designed to keep users connected on the go, regardless of their location.

Is CTM Phone free to use?

Yes, CTM Phone is available for free. However, an active CallTrackingMetrics account on a supported plan is required to use its features.

How often is CTM Phone updated?

The latest version of CTM Phone is 2.0.6, and it was last updated on March 27, 2026. This indicates regular maintenance and potential feature additions.

What are the main benefits of using CTM Phone?

CTM Phone allows agents to handle conversations from anywhere, see the history behind every call, and add notes and tags during interactions. This ensures seamless communication and context for the entire team.

Can I manage CTM Phone settings from the app?

No, admin features such as configuration, reporting, routing rules, and form or chat setup are managed in the CallTrackingMetrics web interface, not within the CTM Phone mobile app.

What is the age rating for CTM Phone?

CTM Phone has an age rating of 4+, making it suitable for a wide range of users. This rating typically indicates that the content is generally appropriate for children.

Does CTM Phone have ads?

Based on the provided data, CTM Phone does not have advertisements. The app is free to download and use, with the requirement of an active CTM account.