Awful
Incredible AI call center software tool!!
Great app for on the go
Doesn’t Ring
Response from developer
Hi Cait, sorry you're missing calls! A few things to check: make sure the silent switch on the side of your iPhone is off (no orange showing), and that CTM Phone has permission to show notifications under iOS Settings. If those are set correctly, please reach out to our support team and we'll dig in!
Missed calls
Logged in on the desktop the phone is still ringing to me and it’s showing missed calls when I am on a not ready status. I regret downloading the app because it is making me ready for calls automatically when I am not logged in on active ready status.
Response from developer
Thank you for the feedback. The mobile app and the desktop platform maintain separate agent statuses, so setting yourself to "Not Ready" on the web does not change your status on the mobile app. To stop receiving calls on the mobile app, you would need to set your status to "Not Ready" within the app itself. If you have any other issues, please reach out to me at dan.kunz@calltrackingmetrics.com We appreciate you raising this.
Update made it worse
Response from developer
Thank you for the detailed feedback, this is exactly what helps us improve. Several of these are on our fix list already. We'd love to connect directly to make sure everything gets addressed. Please reach out to me at dan.kunz@calltrackingmetrics.com and reference this review.
Great app
Response from developer
Thank you! We pride ourselves on being responsive, so it means a lot to hear that comes through. Don't hesitate to reach out if you ever need anything.
Help
Response from developer
Thank you for your patience, David. We identified an issue where the old CTM Agent app wasn't properly handing off call routing to the new CTM Phone app — which is what you ran into. This has been resolved in our latest update. After updating to the newest version of CTM Phone, you should be able to safely uninstall the old app and receive all calls and notifications through CTM Phone going forward. If you run into any trouble after updating, please don't hesitate to reach out to me directly at dan.kunz@calltrackingmetrics.com — happy to help.
No pasting of phone numbers?
Response from developer
You're right — the paste option wasn't displaying properly on some devices, and we appreciate you flagging it. We took this seriously and shipped a fix in our latest update (2.0.7) that resolves the issue. We're committed to making CTM Phone a great experience, and feedback like yours helps us get there faster. If you have any other questions or run into anything else, please don't hesitate to reach out — my direct email is dan.kunz@calltrackingmetrics.com.
CTM
Response from developer
That's incredible to hear — thank you! We're glad CTM Phone has made such a difference for your business. We've got a lot more in the pipeline, so stay tuned.
Horrible
Response from developer
Hi Julbray123, Thank you for taking the time to leave this review — we hear you, and we're sorry about the experience you've had. Thanks to your feedback, we've identified the issue causing missed calls and notifications for users upgrading from the previous version of the app. During the migration, your device may not have been properly registered for notifications. A quick fix: simply log out and log back in — this will re-register your device and notifications should start working immediately. Our team is actively working on a permanent fix so this step won't be needed. Regarding contact merging — we're currently building that feature and it's on our near-term roadmap. We're committed to making CTM Phone a reliable tool for your business. If you'd like direct help, please reach out to dan.kunz@calltrackingmetrics.com and we'll get you sorted out right away. Thank you for your patience.