Products Cannot be Used Without the App
Absolutely appalling that you guys make people download and register on your app in order to use the product they purchased. Nowhere on the box does it say “you have to download our app in order to be able to use this toy”. I’m shocked. The idea that a physical item I bought is completely locked unless I download an app is insane. Everything needs an app these days and it’s ridiculous. My dishwasher’s self clean function is locked behind an app, and now my personal toy is locked behind an app??? I’m so over companies forcing this on customers for so many reasons. At the very least, you guys could have it clearly stated on the packaging: “MUST DOWNLOAD THE APP TO BE ABLE
TO USE THIS TOY”. What if someone purchased this and wasn’t able to download your useless app? What if they don’t have good internet connection or enough storage on their phone? What if they bought this to use on a trip where they won’t have cell service and they didn’t open it until it was too late? $70-$100 just wasted? The store I got mine from will not allow returns. I’ll never buy another toy from this brand again. I’m livid.
TO USE THIS TOY”. What if someone purchased this and wasn’t able to download your useless app? What if they don’t have good internet connection or enough storage on their phone? What if they bought this to use on a trip where they won’t have cell service and they didn’t open it until it was too late? $70-$100 just wasted? The store I got mine from will not allow returns. I’ll never buy another toy from this brand again. I’m livid.
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BBabyBear483
Avoid the company
The app options to control the device are poor in design and the companies products that are designed for the app are not as advertised. Read their fine print also when ordering a product for this app when you want to know about refunds returns etc before you think of purchasing from them.
BBoba347Fett
Response from developer
Hi, Thank you for reaching out. We're sorry to hear about any issues you might have experienced with your LELO. We'd be more than happy to assist as per our standing policies, so I highly suggest to contact us at customercare@lelo.com for any assistance if you haven't aleady.
Potential
When it works it works amazingly…. However disconnecting every 30 seconds really kills the buzz
DDiya1000
Fix the broken links
All links and articles go to an old valentines offers page, this has clearly been an issue for a while so please fix it!!
TTst1154
Barely opened the app
Wanted to read some of the articles but only takes my to the valentine’s stuff. Very annoying app
IInteresting77
