LELO appears to be a legitimate app. The AppsHunter Legitimacy Score for LELO is 83 out of 100 points across 7 verification signals from App Store and developer data.

LELO Reviews: Is It Legit?

Name: LELO
Rating: 2.21053 (19 reviews)

LELO

🌟 Lifestyle

💪 Health & Fitness

Customer Experience

Positive experience10.5% of reviews

Neutral13.2% of reviews

Negative experience76.3% of reviews

~ Based on 38 written reviews from the US App Store.

Is LELO Safe?

Not enough ratings yet to assess LELO.

Is LELO Legit?

LELO appears to be a legitimate app. AppsHunter Legitimacy Score for LELO is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Products Cannot be Used Without the App

Absolutely appalling that you guys make people download and register on your app in order to use the product they purchased. Nowhere on the box does it say “you have to download our app in order to be able to use this toy”. I’m shocked. The idea that a physical item I bought is completely locked unless I download an app is insane. Everything needs an app these days and it’s ridiculous. My dishwasher’s self clean function is locked behind an app, and now my personal toy is locked behind an app??? I’m so over companies forcing this on customers for so many reasons. At the very least, you guys could have it clearly stated on the packaging: “MUST DOWNLOAD THE APP TO BE ABLE
TO USE THIS TOY”. What if someone purchased this and wasn’t able to download your useless app? What if they don’t have good internet connection or enough storage on their phone? What if they bought this to use on a trip where they won’t have cell service and they didn’t open it until it was too late? $70-$100 just wasted? The store I got mine from will not allow returns. I’ll never buy another toy from this brand again. I’m livid.

BBabyBear483

20 days ago

Avoid the company

The app options to control the device are poor in design and the companies products that are designed for the app are not as advertised. Read their fine print also when ordering a product for this app when you want to know about refunds returns etc before you think of purchasing from them.

BBoba347Fett

2 months ago

Response from developer

Hi, Thank you for reaching out. We're sorry to hear about any issues you might have experienced with your LELO. We'd be more than happy to assist as per our standing policies, so I highly suggest to contact us at customercare@lelo.com for any assistance if you haven't aleady.

Potential

When it works it works amazingly…. However disconnecting every 30 seconds really kills the buzz

DDiya1000

3 months ago

Fix the broken links

All links and articles go to an old valentines offers page, this has clearly been an issue for a while so please fix it!!

TTst1154

4 months ago

Barely opened the app

Wanted to read some of the articles but only takes my to the valentine’s stuff. Very annoying app

IInteresting77

4 months ago

No button lock

Please push an update to lock the buttons. Tor3 keeps shutting off in the middle of things due to buttons getting hit.

TTrafis54

4 months ago

Response from developer

Hi, Thank you for your review and feedback. As the buttons are on the side of the device, there is a possiblity that your device is shutting down under the auto-shutdown feature which kicks in at the 20 minute mark if no mode or intensity changes have been made. That said, we take feedback seriously and it will be forward for future quality updates. If there's anything else we can assist you with, do let us know.

Bluetooth Issues

Fully charged. Won’t connect. Found out I have a version that isn’t designed for the app.

BBugslife9

5 months ago

Response from developer

Hello, thank you for your feedback! We are sorry to hear you've experienced issues with your device. If you believe your device might be faulty, please contact our Customer Care team so we can let you know more about our warranty options. Have a lovely day! Birdie@LELO

Doesn’t work on cruise ship

Lelo puts on website would work with travel. Not true. I brought on a cruise ship wifi and the app would not let me log in despite password changes. My recommendation is DON’T say it works with travel when it does not. Please be specific that it may not work at sea. My complaint is the FAQ specifics. It worked when I got back to shore.

NNewbie313

6 months ago

Response from developer

Hi, Thank you for reaching out. We're sorry to hear that you've had issues with using our App on your cruise. As the App worked once you've come back to shore, it is likely that the wifi available was not stable enough to sustain the connection for it to work. We do apologize for that, however this is entirely up to the connection itself. If there's anything we can assist you with, don't hesitate to reach out to us.

Doesn’t work on cruise ship

I bought the cruise ship wifi and the app would not let me log in despite password changes. It worked when I got back to shore.

NNewbie313

6 months ago

Apple Watch app?!?

The motion controls would be amazing on an Apple Watch app!

EEW720

7 months ago

Response from developer

Hello and thank you for your feedback! We'll pass it along to our app developers. Have a lovely day! Birdie@LELO

Awful, Does not work…. At all

Every link within the app just takes you to a Valentine’s Day special offer promotion.

Regularly disconnecting from devices.

I wouldn’t recommend this to anyone, complete waste of time.

Ffunkdubious

8 months ago

Rubbish

From the start of trying to register it doesn’t work- a bug conflates email with user name and so tells me my name is not available. Thought this company Lelo was supposed to be classy? Qr code also didn’t work. Guys who does yr programming? Give up.

Aallgoodmike

9 months ago

Amazing devices- unusable app

Won’t connect more than half the times you try. So best modes unusable. And why on EARTH do you need to log in to use a device you’d paid for?

PPeskieEskie

9 months ago

Have to keep logging in

Have to login every few days; very annoying….

AasetrqwetgsdhgaergtAERWGTHAE

9 months ago

Response from developer

Hi! Thank you for reaching out. We're sorry to hear that you're experiencing issues with your LELO app. Depending on how often you use the app, it may log you out due to inactiveness after some time. However, the quick login option with Google or AppleID should allow you to get back into the app with almost no downtime at all. If this is not the case for the issue you're experiencing, please do let us know so we can look into it further.

Technically works; improvement needed

The app seems to work fine. I haven’t had many of the previous issues mentioned by other reviewers. My gripe mostly has to do with the fact that for remote play with a single regular partner, you can add them to control the device whenever THEY want. You have to “invite” them to join your room and generate an access code and send it to them. This is cumbersome and ruins the spontaneity of remote play. Lovense allows your partner to connect to your toy as long as it’s on. That’s what I was expecting when I purchased this premium toy. I hope this changes because otherwise it’s a good product but I cannot recommend it over the competition.

Pplatosprotege

10 months ago

Response from developer

Good afternoon! Thank you for your sincere review. At LELO we always value our customers comments because they helps us keep a better insight into our products and the users preferences. Please note that with the Love Bridge it's possible to choose when to provide access to the toy. If you need any assistance or if you have any questions, please contact us at customercare@lelo.com.

Why do I have to keep signing in??

Gets annoying to have to keep logging in every other time I use it…….

AasetrqwetgsdhgaergtAERWGTHAE

10 months ago

Response from developer

Pointless

Shame

TTramBob212

10 months ago

Good App

Good app, but it always logs you out. Please fix this. It is irritating. And also the device getting disconnected at times

WWise_Clue

a year ago

App has stopped working

App won’t log in and can’t connect device so a pointless paperweight right now.

CChris6576

a year ago

Terrible app

The app is never working , always coming up with there is a technical issue and you need to remove it and reinstall
It to get it to work once and then our back to technical
Issues.
Considering the price of items it is used for that is very very poo. And customer service for technical issue is non existant

CCla1re70

a year ago