Money-back guarantee doesn't apply to App Store purchases
The concept drew me in, and the advertised 30-day money-back guarantee is what made me comfortable subscribing without researching further.
After three guided sessions I'd had enough. The available guidance voices didn't work for me, and the content didn't feel well curated. I contacted support to use the guarantee.
I was told it only covers subscriptions bought directly through their website, not the App Store. That limitation is on their site, but it's buried in the text and I missed it, and buying through the App Store is the default path for most people.
Support declined to refund, declined to approve a refund on Apple's side, and declined to provide any documentation I could use in my request to Apple. The only response was to contact Apple myself.
If the guarantee is part of why you're signing up, buy through their website. Through the App Store, assume it doesn't cover you.
After three guided sessions I'd had enough. The available guidance voices didn't work for me, and the content didn't feel well curated. I contacted support to use the guarantee.
I was told it only covers subscriptions bought directly through their website, not the App Store. That limitation is on their site, but it's buried in the text and I missed it, and buying through the App Store is the default path for most people.
Support declined to refund, declined to approve a refund on Apple's side, and declined to provide any documentation I could use in my request to Apple. The only response was to contact Apple myself.
If the guarantee is part of why you're signing up, buy through their website. Through the App Store, assume it doesn't cover you.
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Inconsistent app
Sometimes let me listen sometimes not sometimes shows that I have subscribed and sometimes not
Horrible customer service
I tried this and it’s stupid. The philosophy behind it is just ridiculous. But I was curious so I tried it and then I forgot to cancel it so I got charged for a renewal of $39.99. I immediately called as soon as the charge came through and asked for a refund and they said no. It was within 24 hours of the charge that I contacted them… They attitude was too bad so sad. Don’t waste your money
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Don’t forget to cancel straight away if you are just trailing it
I’m writing this review to warn others so they don’t make the same mistake I did. I forgot to cancel my subscription, and I was charged USD 79, which is extremely steep for what the app offers. Only for three months!
I had only used the app twice shortly after installing it and didn’t find it useful enough to continue. As soon as I noticed the charge, I contacted support within an hour, hoping they would understand and issue a refund. Unfortunately, the response was a firm no, with no flexibility or consideration.
It’s very disappointing to see such a strict and unsympathetic approach, especially when the request was made so quickly after the charge. Please be very careful and make sure to cancel your subscription in advance if you don’t plan to continue, as you may not get any help or refund once you’re charged.
I had only used the app twice shortly after installing it and didn’t find it useful enough to continue. As soon as I noticed the charge, I contacted support within an hour, hoping they would understand and issue a refund. Unfortunately, the response was a firm no, with no flexibility or consideration.
It’s very disappointing to see such a strict and unsympathetic approach, especially when the request was made so quickly after the charge. Please be very careful and make sure to cancel your subscription in advance if you don’t plan to continue, as you may not get any help or refund once you’re charged.
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To expensive and really bad
It’s really expensive and really they have not put much effort into this. This is an important service to provide to men and they really have fallen short.
