Trying to cancel subscription
I hate to leave a review for this but I’m not having any luck otherwise. I signed up for this at $9.99 but decided I don’t want it. Rino keeps trying to charge me $39.99 but thankfully my bank keeps declining the charge because it thinks it’s not legitimate. Rino isn’t showing up in my subscriptions on my iCloud, so I can’t cancel it from there. I keep trying to send a message in the “contact us” section and the message won’t send no matter how many times I’ve tried. Please stop trying to charge my card. Help?
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Horrible customer service
I tried this and it’s stupid. The philosophy behind it is just ridiculous. But I was curious so I tried it and then I forgot to cancel it so I got charged for a renewal of $39.99. I immediately called as soon as the charge came through and asked for a refund and they said no. It was within 24 hours of the charge that I contacted them… They attitude was too bad so sad. Don’t waste your money
They sure don’t seem to care about customer service, greed comes first.. lots of poor reviews regarding policies
They sure don’t seem to care about customer service, greed comes first.. lots of poor reviews regarding policies
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DO NOT even sign up for a trial - keep reading!
I tried to cancel my subscription before the trial period ended and it wouldn’t allow me to do so, then I was charged and how Ironic, one can’t even use the “contact us” form. You can write a message, but you just can’t send it. How convenient for people trying to steal money.
Virtual Scam
This is an extortionate rip off of an app, don’t pay a cent to it
WTF
Ordered and charged and not able to access. Only a screen asking for 89.99 for the year. Give me access or refund
Customer service issues
I am not going to criticize the material. While I don’t consider it is for me, I see while others may get something out of it. My issue is that that keep trying to charge me for a subscription that I cancelled.
Improving My Sexual Self Esteem
After a few weeks I am definitely noticing some enhancement of my sexual self - esteem. I have turned some of the statements I’ve heard in these meditations into affirmations which I listen to nearly daily. I embrace that I am a sexual being worthy of pleasure.
Thanks Natasha
Listening to this husky voiced, Russian sounding woman was as satisfying and stimulating as watching paint dry. I received no relaxation, no personal benefit, or self improvement from this app.
Its a scam
Useless app that WILL recharge you even if you try to cancel
Response from developer
Cancelling your subscription does stop future renewals. If you’re having any trouble cancelling it yourself, please contact us at care@tryrino.com and we’ll help you cancel your subscription directly.
Useless
Complete and total waste of money! Don’t bother, but be careful, it’s a recurring charge and there’s no refund! Just a bunch of useless tapes talking at you !
DO NOT DOWNLOAD!
I have attempted to cancel five times and they are still attempting to bill my credit card! This has been going on for over a week and I am beyond frustrated!
Reporting them to Apple & Meta as a fraudulent company that will not allow cancellations regardless of the constant requests!
Reporting them to Apple & Meta as a fraudulent company that will not allow cancellations regardless of the constant requests!
Absolute waste of money and time
This is probably the biggest waste of money in terms of an app that I’ve actually spent money on. I was expecting exercises, maybe massage techniques or maybe even tips on specific food and supplements to take. It’s absolutely none of that. It’s just a lot of junk about breathing, mindfulness and meditation nonsense spoken by a woman who sounds as if she’s on meth amphetamine. Spend your money on a Pilates class and consider TRT.
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Response from developer
The program does include specific techniques and exercises, and some benefits may become more noticeable with consistent practice over time. Our female narrator is a real voice actor, and we understand that voice preference is personal. We’re also planning to add more voice options. Please share more of your thoughts directly with our founder at den@tryrino.com.
Money-back guarantee doesn't apply to App Store purchases
The concept drew me in, and the advertised 30-day money-back guarantee is what made me comfortable subscribing without researching further.
After three guided sessions I'd had enough. The available guidance voices didn't work for me, and the content didn't feel well curated. I contacted support to use the guarantee.
I was told it only covers subscriptions bought directly through their website, not the App Store. That limitation is on their site, but it's buried in the text and I missed it, and buying through the App Store is the default path for most people.
Support declined to refund, declined to approve a refund on Apple's side, and declined to provide any documentation I could use in my request to Apple. The only response was to contact Apple myself.
If the guarantee is part of why you're signing up, buy through their website. Through the App Store, assume it doesn't cover you.
After three guided sessions I'd had enough. The available guidance voices didn't work for me, and the content didn't feel well curated. I contacted support to use the guarantee.
I was told it only covers subscriptions bought directly through their website, not the App Store. That limitation is on their site, but it's buried in the text and I missed it, and buying through the App Store is the default path for most people.
Support declined to refund, declined to approve a refund on Apple's side, and declined to provide any documentation I could use in my request to Apple. The only response was to contact Apple myself.
If the guarantee is part of why you're signing up, buy through their website. Through the App Store, assume it doesn't cover you.
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Inconsistent app
Sometimes let me listen sometimes not sometimes shows that I have subscribed and sometimes not
Response from developer
Please go to Settings in the app and log in again using the exact email address you used when subscribing. This should restore your access. If you still have any issues, contact us at care@tryrino.com and we’ll be happy to help you get back in.
Great sexual lesson plan for increasing pleasure
The lessons from this app is invaluable for enhancing your pleasure and erection. The AI coach is really knowledgeable and nonjudgmental. The female voice is very alluring and sexy.
Horrible customer service
I tried this and it’s stupid. The philosophy behind it is just ridiculous. But I was curious so I tried it and then I forgot to cancel it so I got charged for a renewal of $39.99. I immediately called as soon as the charge came through and asked for a refund and they said no. It was within 24 hours of the charge that I contacted them… They attitude was too bad so sad. Don’t waste your money
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Don’t forget to cancel straight away if you are just trailing it
I’m writing this review to warn others so they don’t make the same mistake I did. I forgot to cancel my subscription, and I was charged USD 79, which is extremely steep for what the app offers. Only for three months!
I had only used the app twice shortly after installing it and didn’t find it useful enough to continue. As soon as I noticed the charge, I contacted support within an hour, hoping they would understand and issue a refund. Unfortunately, the response was a firm no, with no flexibility or consideration.
It’s very disappointing to see such a strict and unsympathetic approach, especially when the request was made so quickly after the charge. Please be very careful and make sure to cancel your subscription in advance if you don’t plan to continue, as you may not get any help or refund once you’re charged.
I had only used the app twice shortly after installing it and didn’t find it useful enough to continue. As soon as I noticed the charge, I contacted support within an hour, hoping they would understand and issue a refund. Unfortunately, the response was a firm no, with no flexibility or consideration.
It’s very disappointing to see such a strict and unsympathetic approach, especially when the request was made so quickly after the charge. Please be very careful and make sure to cancel your subscription in advance if you don’t plan to continue, as you may not get any help or refund once you’re charged.
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Response from developer
We’re sorry you had this experience. We’re always willing to review individual circumstances. Please contact us again at care@tryrino.com, explain your situation, and we’ll take another look at your refund request to see how we can help.
To expensive and really bad
It’s really expensive and really they have not put much effort into this. This is an important service to provide to men and they really have fallen short.
Double membership
I purchased a membership, downloaded the app, and as I’m exploring the app, almost every single option requires a another membership cost per month. Nope.
More and more fees
You don’t unlock the app with the first payment there are more and more fees for “individual” training or plans. Rip off
