Money-back guarantee doesn't apply to App Store purchases
The concept drew me in, and the advertised 30-day money-back guarantee is what made me comfortable subscribing without researching further.
After three guided sessions I'd had enough. The available guidance voices didn't work for me, and the content didn't feel well curated. I contacted support to use the guarantee.
I was told it only covers subscriptions bought directly through their website, not the App Store. That limitation is on their site, but it's buried in the text and I missed it, and buying through the App Store is the default path for most people.
Support declined to refund, declined to approve a refund on Apple's side, and declined to provide any documentation I could use in my request to Apple. The only response was to contact Apple myself.
If the guarantee is part of why you're signing up, buy through their website. Through the App Store, assume it doesn't cover you.
After three guided sessions I'd had enough. The available guidance voices didn't work for me, and the content didn't feel well curated. I contacted support to use the guarantee.
I was told it only covers subscriptions bought directly through their website, not the App Store. That limitation is on their site, but it's buried in the text and I missed it, and buying through the App Store is the default path for most people.
Support declined to refund, declined to approve a refund on Apple's side, and declined to provide any documentation I could use in my request to Apple. The only response was to contact Apple myself.
If the guarantee is part of why you're signing up, buy through their website. Through the App Store, assume it doesn't cover you.
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Inconsistent app
Sometimes let me listen sometimes not sometimes shows that I have subscribed and sometimes not
Horrible customer service
I tried this and it’s stupid. The philosophy behind it is just ridiculous. But I was curious so I tried it and then I forgot to cancel it so I got charged for a renewal of $39.99. I immediately called as soon as the charge came through and asked for a refund and they said no. It was within 24 hours of the charge that I contacted them… They attitude was too bad so sad. Don’t waste your money
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Don’t forget to cancel straight away if you are just trailing it
I’m writing this review to warn others so they don’t make the same mistake I did. I forgot to cancel my subscription, and I was charged USD 79, which is extremely steep for what the app offers. Only for three months!
I had only used the app twice shortly after installing it and didn’t find it useful enough to continue. As soon as I noticed the charge, I contacted support within an hour, hoping they would understand and issue a refund. Unfortunately, the response was a firm no, with no flexibility or consideration.
It’s very disappointing to see such a strict and unsympathetic approach, especially when the request was made so quickly after the charge. Please be very careful and make sure to cancel your subscription in advance if you don’t plan to continue, as you may not get any help or refund once you’re charged.
I had only used the app twice shortly after installing it and didn’t find it useful enough to continue. As soon as I noticed the charge, I contacted support within an hour, hoping they would understand and issue a refund. Unfortunately, the response was a firm no, with no flexibility or consideration.
It’s very disappointing to see such a strict and unsympathetic approach, especially when the request was made so quickly after the charge. Please be very careful and make sure to cancel your subscription in advance if you don’t plan to continue, as you may not get any help or refund once you’re charged.
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To expensive and really bad
It’s really expensive and really they have not put much effort into this. This is an important service to provide to men and they really have fallen short.
Double membership
I purchased a membership, downloaded the app, and as I’m exploring the app, almost every single option requires a another membership cost per month. Nope.
More and more fees
You don’t unlock the app with the first payment there are more and more fees for “individual” training or plans. Rip off
Rip Off
I subscribed for a week and downloaded the app. After completing similar questions after opening the app - it requires me to subscribe AGAIN at a much higher price before I can access content. Total bait and switch.
Not accurate offer
They charge you once you pay what they advertised for all the practices
Regained Confidence
Helped me last longer and overcome performance anxiety
Waste of $
There is little no redeeming value to this app. Save your money on this auto-renewal. It seemed novel the first couple of sessions…like anything else that’s not professional help, there’s actually little to gain…Again, SAVE YOUR $$$ - Total Waste of Time/Money!!! If I could give it less than One (1) Star I would DEF!
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How can I cancel my subscription
As the intro states
Great idea & responsive team
Prompt response after some access/log-in questions, love the concept.
Response from developer
I’m Den, founder of Rino. Sorry you had this experience. Please write to me directly at den@tryrino.com I’ll personally look into your case and make sure it gets resolved.
Don’t bother
Mis-advertising , no trial period, don’t recommend.
No way to cancel - avoid
Avoid. I signed up for a free trial about a month ago, didn’t find the value I wanted in it, cancelled the trial, and deleted the app. Simple, right?
Wrong. I didn’t think anything of it but didn’t get a cancellation email. Today, I’m seeing a $20 charge.
I can’t cancel it through Apple (it’s not listed as a subscription). I have no email from RINO for the charge or to manage my account. And the RINO website doesn’t recognize my email so…I have no way to sign in to manage anything.
Good concept but as a guy working in user experience, can’t recommend
Wrong. I didn’t think anything of it but didn’t get a cancellation email. Today, I’m seeing a $20 charge.
I can’t cancel it through Apple (it’s not listed as a subscription). I have no email from RINO for the charge or to manage my account. And the RINO website doesn’t recognize my email so…I have no way to sign in to manage anything.
Good concept but as a guy working in user experience, can’t recommend
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interesting
looks good
Response from developer
Hi, This is not a scam. The app is free to download, but access to the content requires a subscription. If something didn’t work as expected or you were charged incorrectly, please write to me at den@tryrino.com I’ll sort it out.
They steal your money!
When you cancel your subscription, they keep taking money out of your account for months & refuse to refund!!! More than $400 they’ve stolen from me because it’s “their policy to not refund”…DO NOT ENGAGE WITH THIS BUSINESS!!!
Response from developer
Hi, That shouldn’t happen. Please write to me at den@tryrino.com with the email used for the subscription and I’ll check this.
FRAUD ALERT
This app is fraudulent do not load your card details
Response from developer
I’m Den, founder of Rino. This is not a fraudulent app. The app is free to download, and access to content is via a subscription. If something didn’t work as expected or you were charged incorrectly, please write to den@tryrino.com I’ll look into it and resolve it for you.
Cancelled still charging me
I canceled. You said you will not charge. Some how you charge my temp card
Gratitude and Sensual Nourishment
I was surprised by the level of excitement I could experience from my own touch. It was satisfying and some parts of my body brought about exhilaration.
Response from developer
I’m Den, founder of Rino. Thank you for sharing this, it really means a lot. Helping people reconnect with sensation, pleasure, and their bodies in a deeper way is exactly why we’re building Rino.
