Password resets broken
Reloads forever and does not reset password. Doesn’t matter what device I use, web, iPhone, etc
Patient
In having an iPhone and using the App Store for the past 15 years I’ve never taken the time to leave a review. This was the worst experience I’ve ever had any app or anything appointment related. Paid to have a zoom call with a doctor for something extremely important, waited for the date to come so I could get my blood work done, the time came and customer service said that the doctor did not exist on the app, spoke to the chat through the app, email, over the phone and zero people could help me with the appointment. Zero out of five stars terrible experience would never ever use this company ever
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Service ok, app useless
Same credentials that work at the website, fail in this app. I have one account only, and no problem using it via web browser. Longstanding problem.
Garbage
Everything about this screams scam to me. I cancelled my card and everything because of this dumb app. Nothing about it is user friendly. Yet to speak to a doctor or actual set an appointment. Poorly executed unless it’s to scam ppl into putting in their card information.
Overpriced drug vendor.
If you ask, they will send your prescription to your pharmacy. Then they refuse to help you anymore. Because they charge WAY WAY WAY more for their drugs than anyplace else. Steer clear.
The negative reviews are the reality
steer clear. they not only gave me advice that hasn’t worked for my health issues, a THREE HUNDRED DOLLAR CANCELLATION FEE??? i haven’t spoken to my doc in months on this. its a scam don’t do it
Just don’t!
They force you to pay every month for a year whether you use their services or not. Such a scam company. Don’t waste your time on this app. It’s so frustrating.
way overpriced now
$100 a month and $300 dollars to cancel? You’re better off going to a real doctor
Run
They give you the impression they’ll be easy to speak to and that they care, but then they don’t follow up, they send you a new user agreement (DONT MAKE MY MISTAKE, READ IT) that forces you into a year long minimum membership at $100/month after the first 30 days, they aren’t open on weekends and when I had a problem with a miscommunication between them and my pharmacy where they approved and then denied the same prescription, did not in any way make clear what was happening, and expected me to be able to clear it up on my own, they claim no refunds are allowed. They expect you to do most of the work while they collect your money. This service used to be amazing, it’s now a cash grab. If you don’t cancel in the first 30 days (including the weekends they aren’t open for) and you decide to cancel, they’ll charge you for that 2nd month, as well as a 300 DOLLAR early cancellation fee. Save yourself $500 or even better yet, the first $100, and run to a doctor that will take longer, but won’t charge you your ability to live in a matter of months.
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What’s the point?
I can login via the site but the app says my account doesn’t exist. Who got overpaid for developing this app???
Terrible UI
Cannot create an account, login, access anything. I took the quiz and that didn't do anything. ABSOLUTELY TERRIBLE.
What happened?
This was a really great service before their pricing restructure. I used this when I couldn’t afford to go to an in-person doctor for a very simple prescription and I’m sure it helped a lot of other people too. Now it’s a $100/month subscription service? That’s insane. The greed never ends. No wonder no one seems to use it anymore, it used to be really popular. Only a dozen reviews in 3 years is a little concerning.
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Does not recognize username and password
I sign in successfully on my computer but not the app
Great app
Great app. -SK
Good until recent update
My General and Front Desk channel turn black when I try to use them. So I am unable to communicate like I’d like too.
Great app and great service!
I love having access to my primary care physician at anytime. The app is intuitive and easy to use. I could never go back to a traditional doctors office setting for primary care, SteadyMD has spoiled me!
Great Service, App Has A minor Accessibility Issue
TLDR: This service is a great one but be sure you take it for a thorough spin before your first 30 days are up, and don't be afraid to advocate for yourself and switch providers if you feel it necessary to do so. In terms of accessibility, as a blind individual using VoiceOver, the app is very accessible with the exception of the Send button and the button to send photos and files. That button can only be accessed with VoiceOver turned off and is about a third of the way up the screen, on the far right.
I found this app via a Facebook ad, and was intrigued enough to give it a try. In terms of getting matched with a doctor, I highly suggest that you take this for a thorough test drive during your first 30 days because if you find that it is not your cup of tea, you will need to be sure you cancel during that first month. Failure to do so will result in you having a year-long commitment that you will resent without much recourse since it is clearly stated in their contract. With that being said, build rapport with your doctor. Ask them about your sleep issues, get that exercise advice, find out their take on complementary medicine, ask for new paleo recipes, etc. This is a great way to both be your own advocate and also to see if you click. I'm not suggesting that if the doctor doesn't respond lickety split that you can them, because most will have both this virtual practice and their traditional brick-and-mortar practice, plus a family like all of us. What I am suggesting though is that you insure you feel comfortable enough to ask anything you feel is relevant, including taking a picture of that mole you've had questions about even if it's located in an unflattering or sensitive area, without shame or hesitation. I believe that a doctor is one of the most important partners you can have in your life, and that it is essential to feel comfortable enough with them to discuss anything pertaining to your health, perhaps things your own family may not even know. If you don't feel that connection and have any sort of hesitation, reach out to the company and ask for another match, because a quiz may help you find someone who is a great match on paper (I actually tried choosing based on Yelp reviews because the doctor I wanted via my quiz was not available), but a quiz and Yelp reviews don't take into account your personality and theirs. Also, if it isn't absolutely essential that you have a gender match, then please consider both because you just never know where you will find your match. The company will allow you to switch to another provider if you write in and ask.
In terms of the app itself, I am a blind individual using VoiceOver. Most of this app works without any hitch using the service. However, the Send button and the button to share photos and files is not readable with VoiceOver. To access this button, you will need to disable the screen reader. The button you want is going to be located at the far right of the screen, about a third of the way up on the screen. It is above the keyboard where you type, but underneath the text that you have written to your doctor). Unfortunately, the app doesn't provide any kind of haptic feedback to enable you to know that you have pushed it. Therefore, you will need to re-enable VoiceOver and see if it was sent. If your message was successfully sent, you will hear yours, be taken out of the edit field where you type, and will also hear "New Message", which you can double tap to go back and type in more information if needed. The button to send photos is the exact same one as sending messages, however you must not have typed anything in the text box. If successful, you will get to an accessible dialogue box that enables you to take a photo, use one from your photo library, or attach a file from the Cloud.
I found this app via a Facebook ad, and was intrigued enough to give it a try. In terms of getting matched with a doctor, I highly suggest that you take this for a thorough test drive during your first 30 days because if you find that it is not your cup of tea, you will need to be sure you cancel during that first month. Failure to do so will result in you having a year-long commitment that you will resent without much recourse since it is clearly stated in their contract. With that being said, build rapport with your doctor. Ask them about your sleep issues, get that exercise advice, find out their take on complementary medicine, ask for new paleo recipes, etc. This is a great way to both be your own advocate and also to see if you click. I'm not suggesting that if the doctor doesn't respond lickety split that you can them, because most will have both this virtual practice and their traditional brick-and-mortar practice, plus a family like all of us. What I am suggesting though is that you insure you feel comfortable enough to ask anything you feel is relevant, including taking a picture of that mole you've had questions about even if it's located in an unflattering or sensitive area, without shame or hesitation. I believe that a doctor is one of the most important partners you can have in your life, and that it is essential to feel comfortable enough with them to discuss anything pertaining to your health, perhaps things your own family may not even know. If you don't feel that connection and have any sort of hesitation, reach out to the company and ask for another match, because a quiz may help you find someone who is a great match on paper (I actually tried choosing based on Yelp reviews because the doctor I wanted via my quiz was not available), but a quiz and Yelp reviews don't take into account your personality and theirs. Also, if it isn't absolutely essential that you have a gender match, then please consider both because you just never know where you will find your match. The company will allow you to switch to another provider if you write in and ask.
In terms of the app itself, I am a blind individual using VoiceOver. Most of this app works without any hitch using the service. However, the Send button and the button to share photos and files is not readable with VoiceOver. To access this button, you will need to disable the screen reader. The button you want is going to be located at the far right of the screen, about a third of the way up on the screen. It is above the keyboard where you type, but underneath the text that you have written to your doctor). Unfortunately, the app doesn't provide any kind of haptic feedback to enable you to know that you have pushed it. Therefore, you will need to re-enable VoiceOver and see if it was sent. If your message was successfully sent, you will hear yours, be taken out of the edit field where you type, and will also hear "New Message", which you can double tap to go back and type in more information if needed. The button to send photos is the exact same one as sending messages, however you must not have typed anything in the text box. If successful, you will get to an accessible dialogue box that enables you to take a photo, use one from your photo library, or attach a file from the Cloud.
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Huge improvement
The new app is a major update that seriously speeds up the interface and makes everything easier to use.
Excellent work by the SteadyMD engineering team.
Excellent work by the SteadyMD engineering team.
Excellent UX Just Went to Meh..
I love SteadyMD and my doc, but this is a review for the app.
This latest update (2019.07.08) made the app less easy to use and for one simple reason:
The prior interface had all of the channels on the left side and for whichever channel you had selected the thread was shown on the same screen. If you wanted to change channels, they were immediately available on the left.
With this latest update they have placed the channels and the threads on separate screens. So you now have to change screens back and forth to go from channel to channel.
Extra clicks/taps to do exactly the same thing as before is NEVER a good thing.
This latest update (2019.07.08) made the app less easy to use and for one simple reason:
The prior interface had all of the channels on the left side and for whichever channel you had selected the thread was shown on the same screen. If you wanted to change channels, they were immediately available on the left.
With this latest update they have placed the channels and the threads on separate screens. So you now have to change screens back and forth to go from channel to channel.
Extra clicks/taps to do exactly the same thing as before is NEVER a good thing.
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Confusing
I thought I was signing up for an easy way to find a doctor, communicate, and make appointments. This is app is not that. My fault for not doing more research before I signed up but the service doesn’t make anything clear until you actually get someone on the phone. The app is weird and just sends you to a webpage for most requests, you can’t book in-person appointments, and you pay a monthly fee even if you don’t use it, so if you’re like me and just need a doctor a few times a year you’re just throwing money away.
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