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Terribly unintuitive
Keeps resetting to wrong currency even though it know what country it is because can detect closest store and show it to me in app. This bug has yet to be resolved after years!
I didn’t received Items- but showing delivered
I had a very disappointing experience with Lenskart.
On 27th July, I visited the BurJuman Mall store and finalized two frames. I requested that they be delivered to my office address.
However, when I checked the Lenskart app, it showed my order as “Delivered”, even though I never received the items. I immediately called the store, and they informed me that the delivery partner had picked up the order but had already gone home without delivering it to me.
I also tried contacting Lenskart through WhatsApp, but I have still not received any proper resolution. It is very concerning that an order can be marked as delivered without actually reaching the customer.
This experience has been frustrating and has made me question the reliability of Lenskart’s delivery service. I hope the company investigates this issue, improves its delivery process, and resolves my missing order as soon as possible.
On 27th July, I visited the BurJuman Mall store and finalized two frames. I requested that they be delivered to my office address.
However, when I checked the Lenskart app, it showed my order as “Delivered”, even though I never received the items. I immediately called the store, and they informed me that the delivery partner had picked up the order but had already gone home without delivering it to me.
I also tried contacting Lenskart through WhatsApp, but I have still not received any proper resolution. It is very concerning that an order can be marked as delivered without actually reaching the customer.
This experience has been frustrating and has made me question the reliability of Lenskart’s delivery service. I hope the company investigates this issue, improves its delivery process, and resolves my missing order as soon as possible.
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Misbehaving staff and inexperienced staff
Wrong makes my glasses and wasted my time really disappointed experience not next time.. all india make sure if you want hard earned money waste with this store
Delayed Delivery
I was in india for a week and initially they said the frame will be delivered in 3-4 days but later Lo after I paid they keep delaying it. Now I have to travel back and my family will have to courier it to me. I will have to bear the addition cost for international courier because of their false commitment.
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Ghosting
I gave them 1 star because they ghosted me , then they decided to reply and had requested my 2year gold membership details.
I replied from registered membership email , gave them my contact number and provided proof of my purchases including 2 year gold membership . And its been 3 days no reply again.
I replied from registered membership email , gave them my contact number and provided proof of my purchases including 2 year gold membership . And its been 3 days no reply again.
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SLOW DELIVERY WITH NO UPDATES TO CUSTOMER
Subject: Feedback on Delayed Order and Poor Customer Communication
Dear Lenskart Customer Service,
I am writing to express my disappointment with the handling of my recent order.
I placed an order for two pairs of prescription glasses on 6 July, with an estimated delivery timeline of 10 working days. Unfortunately, this timeline has not been met. It is now past 2 weeks and counting.
To date, only one pair is ready, while the second pair has been delayed twice. What is even more frustrating is the complete lack of communication regarding these delays. I have not received any explanation, proactive update, revised estimated completion date, or any indication of when I can expect to receive the remaining pair.
As a customer, I expect timely updates whenever there is a delay, especially for prescription eyewear, which is an essential item. Instead, I have had to deal with repeated delays and uncertainty without any clear information from your team.
This experience has been disappointing and falls well below the level of service I expected from Lenskart. I would appreciate:
1) A clear explanation for the repeated delays.
A confirmed estimated delivery date for my outstanding pair of glasses.
2) Improved communication with customers whenever unforeseen delays occur.
I hope you will address this matter promptly and take steps to improve your customer service so that others do not have to go through this.
Dear Lenskart Customer Service,
I am writing to express my disappointment with the handling of my recent order.
I placed an order for two pairs of prescription glasses on 6 July, with an estimated delivery timeline of 10 working days. Unfortunately, this timeline has not been met. It is now past 2 weeks and counting.
To date, only one pair is ready, while the second pair has been delayed twice. What is even more frustrating is the complete lack of communication regarding these delays. I have not received any explanation, proactive update, revised estimated completion date, or any indication of when I can expect to receive the remaining pair.
As a customer, I expect timely updates whenever there is a delay, especially for prescription eyewear, which is an essential item. Instead, I have had to deal with repeated delays and uncertainty without any clear information from your team.
This experience has been disappointing and falls well below the level of service I expected from Lenskart. I would appreciate:
1) A clear explanation for the repeated delays.
A confirmed estimated delivery date for my outstanding pair of glasses.
2) Improved communication with customers whenever unforeseen delays occur.
I hope you will address this matter promptly and take steps to improve your customer service so that others do not have to go through this.
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Very Poor Customer Support and Frustrating App Experience
I am very disappointed with Lenskart’s service. Earlier, it was easy to contact a customer support representative, but now everything is handled by an automated system, which is very frustrating.
My order has been delayed, and the app says my prescription needs to be updated. However, there is no option in the app to upload or update my prescription. I have no idea what is happening with my order.
Whenever I call customer support, I can’t reach a real representative. The call either gets disconnected or keeps me in the automated system. Strangely, the sales team answers very quickly, but after transferring the call, it goes back to the automated system instead of connecting me to customer support.
There is no proper way to track or resolve order issues. This is one of the worst customer service experiences I have had. Lenskart needs to improve its support system and provide customers with access to a real customer care representative.
My order has been delayed, and the app says my prescription needs to be updated. However, there is no option in the app to upload or update my prescription. I have no idea what is happening with my order.
Whenever I call customer support, I can’t reach a real representative. The call either gets disconnected or keeps me in the automated system. Strangely, the sales team answers very quickly, but after transferring the call, it goes back to the automated system instead of connecting me to customer support.
There is no proper way to track or resolve order issues. This is one of the worst customer service experiences I have had. Lenskart needs to improve its support system and provide customers with access to a real customer care representative.
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Online order available but product not available
I ordered contact lenses online which state the product is available. Upon the delivery date, the product is unavailable and postponed delivery. Online WhatsApp does not work. Call centre just rings. No pick up!!! This online business is a scam. Go to the shop or a different company.
Delivery and invoice
The worst place in KSA to buy eyewear, placed an order on 26th June the sales person told within one week you will receive it maximum but app showing 9th July then changed to 15th and till date it shows on the way.
Also related to invoice I had asked then if they will provide invoice with frame and lens separately to submit for insurance and they promised now when you asked then they mentioned you have to wait until the delivery completed and they cannot separate the invoice line items.
Don’t believe them by their offers and sales person at store they lie on your face for commission.
Also related to invoice I had asked then if they will provide invoice with frame and lens separately to submit for insurance and they promised now when you asked then they mentioned you have to wait until the delivery completed and they cannot separate the invoice line items.
Don’t believe them by their offers and sales person at store they lie on your face for commission.
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No privacy
No way to delete stored pictures
Halal company
Jai Sri ram .
طلبت نظاره و اخذ مني قريب الشهر عشان استلمها
طلبت نظاره و اخذ مني قريب الشهر عشان استلمها
App is not getting open
It's been 3 days I'm Trying to open the app but it's not getting open.
It’s bad
I have tried to order multiple times. i ordered contact lenses and even prescription glasses and it never arrived. i have waited for a month and it never arrived even until now I have not received my refund
Highly Unprofessional and Unhelpful
The app and data processing system are incredibly slow, which made it impossible to cancel my order in time. Instead of intercepting the order, the brand just let it ship and pushed the burden onto me, forcing me to reject the parcel from the courier myself just to get a refund. It’s a huge waste of time and such a hassle. Support only replied with useless scripted apologies that didn't help solve anything. Extremely unprofessional. I’m completely done with this app
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Worst customer service and after-sales support from Lenskart.
I purchased two pairs of spectacles in March, and one frame had a fitting/alignment issue. I visited the Oberoi Mall store and requested a replacement for the frame, but the staff convinced me they could fix it instead. When the issue wasn’t resolved, I went back on 8th April (the last day of the replacement period). The store assured me they had raised a replacement request for my spectacles and that I’d receive a call or message. I trusted them, but no one ever contacted me.
After returning from work-related travel, the frame was still slipping off my face, so I visited the store again. This time, they refused to help and simply gave me a customer support number. After trying for two days, I finally spoke to a representative who rejected my replacement, saying alignment issues aren’t approved after 14 days. This is unfair because I had reported the issue within the replacement period, and the delay happened due to the store’s false assurance.
I was promised a callback from the escalation team within 24 hours, but even that never happened.
Because of Lenskart’s poor service and the store’s mistake, I’m stuck with an uncomfortable frame. Please replace my spectacles as soon as possible. If you can’t honor your own replacement policy or support your customers, don’t make such promises. I won’t be recommending Lenskart to anyone.
After returning from work-related travel, the frame was still slipping off my face, so I visited the store again. This time, they refused to help and simply gave me a customer support number. After trying for two days, I finally spoke to a representative who rejected my replacement, saying alignment issues aren’t approved after 14 days. This is unfair because I had reported the issue within the replacement period, and the delay happened due to the store’s false assurance.
I was promised a callback from the escalation team within 24 hours, but even that never happened.
Because of Lenskart’s poor service and the store’s mistake, I’m stuck with an uncomfortable frame. Please replace my spectacles as soon as possible. If you can’t honor your own replacement policy or support your customers, don’t make such promises. I won’t be recommending Lenskart to anyone.
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Response from developer
Hi Yash, we certainly don’t want you to have such an experience with us. In order to assist you better, kindly share your registered contact number and order ID at psreviewsupport@lenskart.com. We will get this sorted for you as soon as possible. -Thanks, Prachi
ล่าช้า แชทบอทไม่มีก็ได้
ของได้เลท customer service เป็น chat bot ที่ถามอะไรก็ตอบไม่ได้ ถาม order status ก็ตอบไม่รู้เรื่อง
الدمام
خدمه سيئه فالصيانة والمماطله
No Logout Button
Why don’t you have a logout button? Or even an account page?
