Paid Plan Terms Not Clearly Disclosed
I had a very disappointing experience with the Lets Rentz app.
I purchased their paid plan because the plan screen clearly showed benefits like Owner Contact, Address, Rent, Photos, 0% Brokerage and Unlimited Owner Contacts. Based on these visible plan benefits, I made the payment and started using the app.
However, my account was suspended within a very short time after purchase. Later, support informed me that brokers/agents are not allowed to request or obtain direct owner contact details. My concern is that this restriction was not clearly and prominently shown on the paid plan purchase screen before payment. If accessing owner contacts can lead to suspension, then “Unlimited Owner Contacts” should not be promoted without clear conditions.
I have already shared my concern with support and requested either account reactivation for the remaining paid validity or a refund. A paid user should be clearly informed about restrictions before payment, not after the account is suspended.
The app may be useful for genuine tenants, but the paid plan terms and restrictions need to be much more transparent. I hope the company resolves this fairly.
I purchased their paid plan because the plan screen clearly showed benefits like Owner Contact, Address, Rent, Photos, 0% Brokerage and Unlimited Owner Contacts. Based on these visible plan benefits, I made the payment and started using the app.
However, my account was suspended within a very short time after purchase. Later, support informed me that brokers/agents are not allowed to request or obtain direct owner contact details. My concern is that this restriction was not clearly and prominently shown on the paid plan purchase screen before payment. If accessing owner contacts can lead to suspension, then “Unlimited Owner Contacts” should not be promoted without clear conditions.
I have already shared my concern with support and requested either account reactivation for the remaining paid validity or a refund. A paid user should be clearly informed about restrictions before payment, not after the account is suspended.
The app may be useful for genuine tenants, but the paid plan terms and restrictions need to be much more transparent. I hope the company resolves this fairly.
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Account suspended for no reason
Very disappointed with LetsRentz. My account was suspended without any clear reason or explanation. I have tried contacting customer support multiple times, but there has been no response or update from their side. The lack of communication and transparency is frustrating. I expected better customer service and a quicker resolution to account-related issues. Please improve your support process and provide timely updates to users.
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Wastage of time and money
Bought its prescription but very disappointing. Even after using filters like recently added for rent, the app shows old and already rented out properties in the name of available from this date. It updates the availability of rented houses on its own without the knowledge of the owner. Frustrating both for the user and the owners who have no idea of their already rented out floors being shown as available for rent. The app needs to fix these problems and needs a timely updation.
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Waste of Money – No Proper Data
Very disappointing experience. Even after purchasing the subscription, the app still shows old and outdated property listings. The data is not updated at all, which completely defeats the purpose of using this platform. Filters also need major improvement as they don’t help in finding relevant results. Overall, it feels like a waste of money and time. Would not recommend unless they fix these issues.
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fantastic
I like how the app is updated regularly with new features. It keeps improving the experience and makes renting easier every time I use it