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Lexmark Mobile Assistant

Lexmark Mobile Assistant

by Lexmark International, Inc.

70 ratings
39 reviews
🔧 Utilities
📊 Productivity

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

Released
May 12, 2018
Updated
May 12, 2021

Developer

Lexmark International, Inc.
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Lexmark Mobile Assistant screenshot #1 for iPhone
Lexmark Mobile Assistant screenshot #2 for iPhone
Lexmark Mobile Assistant screenshot #3 for iPhone
Lexmark Mobile Assistant screenshot #4 for iPhone
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Reviews summary↘︎
⭐39
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🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
Updates frequency↘︎
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About

Simplify your Lexmark printer setup using your mobile device. This app guides you through initial configuration, including network, language, and security settings, for a seamless printing experience.

✓Touchless printer setup
✓Mobile device configuration
✓Easy password entry
✓Language and region settings
✓Wireless network setup
✓Home screen customization
Show original description

What users say about Lexmark Mobile Assistant

Reviews of Lexmark Mobile Assistant are mostly negative: the Utilities app is rated 1.5/5 from 70 App Store ratings. What users like most: reasonably painless setup (by printer standards), near-effortless setup. Top complaints: does not work anymore, fails to connect to printer. Summarized from real user reviews.

Positive things

  • 👍Reasonably painless setup (by printer standards)
  • 👍Near-effortless setup
  • 👍Worked fine and setup took 2 min

Negative things

  • 🐛Does not work anymore
  • 🐛Fails to connect to printer
  • 🐛Terrible instructions
  • 🐛Useless app
  • 🐛Spinning circle, waste of time
  • 🐛Cannot connect to WiFi
  • 🐛Requires location services and does not work
  • 🐛App crashes
  • 🐛Does not let me pass agreement page
  • 🐛Stuck in agreement page
  • 🐛Fails to authenticate
  • 🐛Disconnects immediately after connecting
  • 🐛Makes printer a paperweight
  • 🐛Fails to properly connect to WiFi
  • 🐛Garbage
  • 🐛Will not connect to iPad Pro
  • 🐛Crashed immediately
  • 🐛No error messages
  • 🐛Not a good sign for setup
  • 🐛Interferes with Mobile Print app
  • 🐛Only works with selected printers
  • 🐛Poor user experience
  • 🐛Cannot get opening screen to respond
  • 🐛Not able to use app
  • 🐛Does not work as instructed
  • 🐛Only thing it does well is creative errors
See all reviews

What's New in Lexmark Mobile Assistant

2.6.13

May 12, 2021

• Support for iOS 14.2

User reviews

Most RecentHighest RatedLowest Rated

Doesn’t Work Anymore

Worked 3 years ago but moved to a new house and it just doesn’t recognize the printer anymore. Ridiculous that we have to plug our computer into it like it’s 1998 again because Lexmark can’t develop software.
Rredthumb

Just doesn’t work

Terrible instructions. I managed to follow them carefully - including the instructions from the Lexmark website for configuring WiFi on my printer - and it simply fails. “Cannot connect” to a very good, strong WiFi system that the printer found instantly and my phone is already connected to. Also tried manually configuring the printer (tedious). Same failure. No useful error message, just failure. Useless app, useless printer.
Show more
Aalexander10k

worked for me :D

reasonably painless by printer standards
Ssargon2

Useless

Connects, but always fails on sending settings to the printer
WWoofable

This app does not work

Connecting to printer, nothing happens. Just get a spinning circle. I gave it 10 minutes and then just used the console and added the wireless. This app is a waste of time and effort.
SSwader2569
See 34 more reviews

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User experience

🐞

Reported Bugs

21 issues

App does not recognize printer after moving

Bug

App fails to connect to WiFi

Bug

App shows spinning circle and nothing happens

Bug

App fails on sending settings to the printer

Bug

App sends to website for video help but no videos can be found

Bug

App requires location services and does not work

Bug

App disconnects immediately after connecting via WiFi

Bug

App crashes 100% of the time after connecting to the printer WiFi

Bug

App crashes while trying to set up and connect to the printer

Bug

App crashes after connecting to printer WiFi

Bug

App does not let me pass the agreement page

Bug

Agree button does not work on agreement page

Bug

App asks to agree to terms but agree button does not work

Bug

App won't open correctly

Bug

Cannot do as instructed on printer screen during setup

Bug

App does not respond to agree button on opening screen

Bug

App is somehow interfering with the Mobile Print app

Bug

App crashes immediately

Bug

App would not connect to home network

Bug

App fails to authenticate

Bug

App does not display setup steps properly on phone screen

Bug
✨

Requested Features

7 requests

Develop software that doesn't require plugging computer into printer

Feature

Provide useful error messages

Feature

Allow viewing ink levels

Feature

Remove useless app

Feature

Make app compatible with more Lexmark printers

Feature

Fix app to not crash after connecting to printer WiFi

Feature

Fix agreement button to work

Feature

FAQ

What does the Lexmark Mobile Assistant app do?

The Lexmark Mobile Assistant app allows you to perform the initial setup and configuration of your Lexmark printer directly from your mobile device. It guides you through the process from powering on the printer to having it ready for use, simplifying the setup experience.

What are the key features of the Lexmark Mobile Assistant?

Key features include touchless setup of your Lexmark printer, a consistent user experience through your mobile device, and easy text entry for passwords. You can also configure settings such as language, country/region, date and time, home screen, email, fax, security, and wireless options.

Is the Lexmark Mobile Assistant app free to use?

Yes, the Lexmark Mobile Assistant app is available for free. There are no in-app purchases or subscription fees associated with using the app for printer setup and configuration.

What information is sent to Lexmark when using the app?

The app sends configuration information to Lexmark, which may include details about the language, country/region, date and time, home screen customization, email, fax, security, and wireless settings. For more details on data usage, you can visit lexmark.com/mobile.

What printers are supported by the Lexmark Mobile Assistant?

A comprehensive list of supported Lexmark products can be found on the official Lexmark website at https://www.lexmark.com/en_us/solutions/print-solutions/mobile-print-solutions/Mobile-Print-Device-Support.html. Some printers may require a wireless network adapter for full functionality.