Lexus User Reviews
Customer Experience
~ Based on 1,629 written reviews from the US App Store.
What users say
Summarized from real user reviews of Lexus. Based on 280K reviews and a 4.9/5 average, it highlights the 9 positives and 45 negatives reviewers mention most about this Lifestyle app.
Positive things
- 👍Great EV
- 👍Helpful app features
- 👍Wonderful car for senior woman
- 👍Happy with new Lexus and app
- 👍App finally working
- 👍Excellent app
- 👍Helpful app features
- 👍Seamless Lexus UX 250h experience
- 👍Pretty handy app
Negative things
- 🐛Hard to purchase EV
- 🐛Needs work
- 🐛Slow to activate features
- 🐛Unintuitive layout
- 🐛Useless features
- 🐛Often does not connect to car
- 🐛GPS destinations not working
- 🐛Remote start not working
- 🐛Trip history has disappeared
- 🐛Push notifications not working
- 🐛Vehicle Health Status not updating
- 🐛Glitchy, unresolved issues
- 🐛Slow and frustrating
- 🐛Terrible user interface
- 🐛Do NOT install, kills car battery
- 🐛Terrible app, reminds of Windows 97
- 🐛Car tracking broken in 2024 update
- 🐛Worst Car App Ever
- 🐛Garbage
- 🐛Someone broke our Lexus NX350h, didn't get notification
- 🐛Limited functionality compared to other countries
- 🐛Slow and incomplete
- 🐛Got stranded in 105 degrees
- 🐛Embarrassingly Bad
- 🐛Needs work
- 🐛Trashy apps
- 🐛Bad redesign
- 🐛EV isn't supported anymore!! Update sucks!!!
- 🐛Great car, garbage tech
- 🐛Remote functions don't work
- 🐛Slow
- 🐛Poor product and CX
- 🐛Faulty App
- 🐛Draining my battery
- 🐛Getting less features and unstable
- 🐛Terrible and dangerous
- 🐛App needs help!
- 🐛Disappointed
- 🐛Bad for multiple cars
- 🐛Recent Update Broke Alexa Integration
- 🐛Constant problems
- 🐛Change is not always better
- 🐛From bad to worse
- 🐛Remote functions don't work
- 🐛Constant problems
Is Lexus Safe?
Lexus appears safe based on user ratings. AppsHunter Safety Score for Lexus is 97/100.
This assessment is based on 279,848 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 201,221 App Store ratings for Lexus.
Is Lexus Legit?
Lexus appears to be a legitimate app. AppsHunter Legitimacy Score for Lexus is 90/100.
Based on 90 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
It is so nice to have this App as a reminder to lock my car. I thought it was locked with the key.
Need to let the windows roll up and down from the app
I’ve had 3 and this is the best year ever
Doesn’t work with nord vpn other than that im satisfied with app
I love Lexus !
What a terrible app and design. Slow to load and connect. We have a hybrid LX and the lack of basic features support is astounding. Can’t heat/cool using just battery or without starting the truck. Can’t start the vehicle if it’s unlocked. Can’t lock if it’s running (dog mode??). No trip data, no location tracking, no remote disabling, valet mode, or speed control. It literally is good for on/off only. A kid with Claude could build a better functioning app in 2 hours. What an embarrassment.
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Not perfect but close, and Better than my wife’s Mercedes app.
I think I should be able to control my A/C and my car also stays on when I start it from the app instead of shutting off when I unlock it out get inside
The best vehicle we’ve ever owned. Treated extremely well at Tony Graham Lexus. We’ll buy another Lexus when needed. The ride and luxury in the vehicle is amazing.
The app WAS useful but for some reason I’m now unable to sign in through the app. When I press “Sign In” the screen fades away for a second and comes back to the same menu. When I try to use FaceID it gives a message saying “There was a problem with sign in. Please try again later. We apologize for any inconvenience.”
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My husband sells cars and I’ve had many over the years. And that also means I’ve had many car apps. My Lexus app is my favorite! Luxury at its finest and user-friendly.
I have had my car and this app for 2 months and it’s only work for a couple weeks. Just keeps saying unable to sign in. When I try to login it just flashes the screen. I have tried deleting and reinstalling with no luck.
Love he convenience of being able to lock from my phone if I’ve forgotten. I enjoy being able to start my car, enabling it to cool down or heat up. It would be better if I had climate control on my phone and if the car would stay on once turned on and didn’t turn off once a door was opened. I’d also enjoy it if when I unlock my doors that all unlock.
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Love the unlock, start and climate control features…Would be nice to have the open trunk button from the phone app
One of the worst apps ive used for remote start/car features
That Lexus did not make this a lifetime free app to at least the original owner was IS disheartening!
I just love the app!! It’s saved me many times when I needed to do things when I was away from my vehicle.
Why is the app not allowing me to login? Deleted it and reinstall. Nothing.
Needs the capability to lower the windows down when parked
Absolutely love my car. I have never had a luxury vehicle and Lexus is hands down the most comfortable, easy to utilize features and reliable.
