Lexus User Reviews

Lexus
Lexus
Lexus, a Division of Toyota Motor Sales, U.S.A., Inc.

Customer Experience

Positive experience45.0% of reviews
Neutral12.5% of reviews
Negative experience42.5% of reviews

~ Based on 1,855 written reviews from the US App Store.

What users say

Is Lexus Safe?

Lexus appears safe based on user ratings. AppsHunter Safety Score for Lexus is 98/100.

This assessment is based on 310,490 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.2% of ratings point to a safe experience
1.4% of ratings suggest some concerns
1.3% of ratings point to a risky experience

~ Based on 310,490 App Store ratings for Lexus.

Is Lexus Legit?

Lexus appears to be a legitimate app. AppsHunter Legitimacy Score for Lexus is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Happy

This is my second Lexus RX 350 F Sport, we love the quality and reliability of our vehicles. However my only wish was Lexus would have kept the 6 cylinder engine in my 2020 Lexus! Much better performance and quiet sounds from the engine!! After a few minor issues with it was new the only issue is after replacing my wiper blades they still are not doing a good job wiping my windshield!😳
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Poor design

App is wrought with errors and poor design. The battery on my RZ is never correct and doesn’t refresh. The design is not user friendly. Customizations are a joke. Probably the worst car app I have used. Lexus failed on this one.

Love this car!

I love my car. I’m neurodivergent and this car is the perfect amount of stimulating. I feel safe and relaxed when driving. Thank you :)

Poor Integration

This app isn’t useful as a 2017 F-150’s App

Loving it

Love having the functionalities at my fingertips.

Doesn’t Work on GX 550

Poor functionality, can’t start vehicle remotely. Barely open the car. Overall poor product. Tesla app is a million times better. I really miss that app performance.

Lexus app

App has improved much since last year but still have more to go
Remote start customization for air flow and heat can be improved
Also for plug-in cars, it should provide more details about power charging info and consumptions/timing

It can do half the things, half of the time

The digital key is an absolute joke, exires often, fails to download often, and even when all that is out of the way, it still fails to activate the car more often than not. It is good to be able to lock the door from a distance, but if that's all this app can do reliabily, it should be much simpler app.
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Additional App Features

I wish the app would allow me to adjust the heating and air conditioning systems. I think it would be great to be able to set temperatures from the app when using the remote start function.

Thin as apps go

It could easily be made to work with the cars settings. Allow setting to coordinate with the car. This would allow for the capacity to modify the settings remotely. To boost its power explanations pf each setting would make it the most powerful and unique tool in the industry. Include a search engine and there is no end to your possibilities to improve it’s usefulness.
Just a thought.
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Lexus App is Easy

The Lexus App is easy to use, quick and reliable. Love it.

Quality

The brand speaks for its quality. I love every vehicle that Lexus makes.

Remote Connect Options

It’s completely ridiculous that Lexus does not offer Remote Connect as a standalone service. Instead, customers are forced to bundle it with music or navigation features they may not need or want.

The least expensive option starts at $15 a month for an app that is already glitchy and unreliable. Paying a premium for unnecessary features just to access basic remote functionality is frustrating and feels completely unreasonable.

Lexus canβ€”and shouldβ€”do better. Poorly done, Lexus.
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What an awesome app Lexus!!

Digital key! Climate control remote! Subscription management! All in one place. Thank you Lexus.

Lexus πŸ‘

Ok but could be better

Convenient

Great app. Works nice. Love the UI.

Love the app!

Use it all the time, love seeing the health and locking / unlocking without a key!

Awesome

Awesome

Inaccurate information

Even when the doors are locked, the apps keep saying that the doors are unlocked. Unless you click lock on the app, it doesn’t recognize that the car is locked. And the charging percentage doesn’t get updated unless you swipe the screen multiple times.

love it

very well put together