Easy operation and layout
Works as advertised with little to no user confusion. Very easy to use
Remote App
Convenient and reliable always!
The app is ok but could learn from others like Hyundai
The app does what it does well but for complaints, it cannot handle connecting through a VPN which is annoying since I keep my phone VPN up all the time. Also you can only have one set of climate settings when remote starting. Hyundai allows for seasons and settings. And I just found out by surprise that they’ve dropped Apple Music as a connected streaming service. Nice Lexus.. didn’t bother to tell us. You can only link Amazon or Spotify. Why? Yes I know CarPlay can do Apple Music but why drop it as a source for streaming audio?
Lexus seems to be getting less and less Lexus-y all the time.
Lexus seems to be getting less and less Lexus-y all the time.
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Wish list
I wish it the capacity to record videos as well.
Redownload if digital key won’t download
I was gonna post the same complaint that digital key stopped working, but just delete and redownload the app and it works perfectly again.
Does not work in iOS 27
Sign in and Register don’t work at all even after deleting and reinstalling app
Crashes every time I try to open it
Restarting my phone doesn’t help. iPhone 16 iOS 27.0.1
1
Functional and Intuitive
Great App
Pretty easy to use even for senior citizen!
Tx
Digital features like key sucks
Lexus app
Comes in handy, since I forget to lock the doors
Lexus listens
⭐️⭐️⭐️⭐️⭐️Thank you for creating a remote only app option and listening to your customers feedback!!! 🙂🙂🙂
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Lexus
I love it
My Alexis
I love my beautiful Lexus NX ! It’s perfect for all types of driving!
Purpose of Remote Start?
I’m not sure why there is an option to remote start your car but once you unlock the door, the car turns off.
Aside from that, I enjoy the other features of the app.
Aside from that, I enjoy the other features of the app.
If only you could schedule a service appointment
Please Lexus, for the love of god, make it so I can make a service appointment for an oil change or maintenance service for a recent mileage milestone that’s already passed, that would be great. When I hit 30,020 miles I’m not looking for a 35,000 mile service.
Lexus app
Very convenient
Great App
I love this app so much, always help me with the security of the car
Don’t use if you have more than 1 car.
Ever since added my wife’s Lexus it crashes on startup. The only thing that solves it is a full reinstall of the app….but then you lose the digital key and have to add it again….but it doesn’t matter as the app with then crash on startup a few days later and you are back to reinstalling the app.
Great cat terrible app
This app is, by far, the most disappointing part of owning an NX 450h+. The car itself is great, but this app is terrible. It’s so annoying that I probably won’t buy another Toyota/Lexus product unless it’s resolved.
1. The digital key is unreliable. Neither the fobs nor the key cards are waterproof. I hoped to use my phone or watch as a key when there was a possibility of getting wet. Nope, I could never rely on it based on my experience.
2. The Apple Watch app does not work without the phone nearby. Even with a cellular Apple Watch, the app will not work at all unless it’s connected via Bluetooth to the phone. So I guess I can’t do water sports, use my waterproof cellular watch to unlock the car. That would have been nice. My digital key-related gripes could be solved if Toyota just used Apple Car Key.
3. Monitoring charge levels, for plug-in hybrid owners, using the app is terrible. In order to get an accurate display of charge, it takes many refreshes to get current data. Sometimes it takes me 4–5 refreshes to get the charge level to update. Current data is useful when charging at public chargers.
4. Remote start is not optimized for a plug-in hybrid. If the car is remote started, a countdown timer begins. If I get back to the car, drive it a short distance, then try to use remote start again (as one might do while running errands) the app still shows the countdown timer as if the car is still remote started. Multiple long presses can sometimes reset the counter and restart the car, but it’s such a hassle I usually give up. I don’t understand why there is a timer for remote start on a plug-in hybrid anyway. Why isn’t there an option to just keep the climate control on as long as there is battery left? I have no interest in owning a full EV, but this one feature might convince me to buy a Tesla as my next car. This car has a big battery; why can’t I just hit a button to leave the climate control on until it’s dead?
5. Features removed. When I bought the car, there was a useful feature in the app. It showed each drive, gave a map and distances driven. It gave drive scores for aggressive acceleration, braking, and turning. It also showed the current value of both trip meters. This was useful to find out how many miles were driven per tank, without needing to turn the car on. I was shocked that they just removed this feature on a car I already bought. That’s enraging.
6. There is no way for 2 people to be set up as the primary user. My wife and I share this car. If she wants to be able to use the app features like remote start, lock, and unlock, I have to go into the app and “share remote access.” I have to do this manually every time she wants to use the car. Then manually “unshare” access afterwards so I can use these features. This is especially aggravating. I should have gone with my first instinct when picking up the car and refused it when I learned about this limitation. I won’t make this same mistake again.
In conclusion, this app has been a severe disappointment in an otherwise excellent vehicle. The tech in vehicles can make using them a magical experience or annoy even the most tech-savvy people. Lexus is a brand that is appealing to a lot of older people, so the tech really needs to work well and lean heavily towards being a stress-free magical experience. This app is the opposite of that. I have been working in IT for many years, but I had a hard time getting all of the features in this app to even work. I have spent way too much time on the phone with technical support for something that should be easy to use. I hope this review helps people make an informed buying decision. With a vehicle this complex, its limits and irritations are difficult to grasp without extended use. I hope this detailed review helps potential buyers recognize the car’s constraints. Having owned it for more than two years, I have seen no updates to the in-car software. This suggests that any software flaws will remain unaddressed after purchase. I find this a major disappointment that has weakened my trust in Toyota and Lexus products.
1. The digital key is unreliable. Neither the fobs nor the key cards are waterproof. I hoped to use my phone or watch as a key when there was a possibility of getting wet. Nope, I could never rely on it based on my experience.
2. The Apple Watch app does not work without the phone nearby. Even with a cellular Apple Watch, the app will not work at all unless it’s connected via Bluetooth to the phone. So I guess I can’t do water sports, use my waterproof cellular watch to unlock the car. That would have been nice. My digital key-related gripes could be solved if Toyota just used Apple Car Key.
3. Monitoring charge levels, for plug-in hybrid owners, using the app is terrible. In order to get an accurate display of charge, it takes many refreshes to get current data. Sometimes it takes me 4–5 refreshes to get the charge level to update. Current data is useful when charging at public chargers.
4. Remote start is not optimized for a plug-in hybrid. If the car is remote started, a countdown timer begins. If I get back to the car, drive it a short distance, then try to use remote start again (as one might do while running errands) the app still shows the countdown timer as if the car is still remote started. Multiple long presses can sometimes reset the counter and restart the car, but it’s such a hassle I usually give up. I don’t understand why there is a timer for remote start on a plug-in hybrid anyway. Why isn’t there an option to just keep the climate control on as long as there is battery left? I have no interest in owning a full EV, but this one feature might convince me to buy a Tesla as my next car. This car has a big battery; why can’t I just hit a button to leave the climate control on until it’s dead?
5. Features removed. When I bought the car, there was a useful feature in the app. It showed each drive, gave a map and distances driven. It gave drive scores for aggressive acceleration, braking, and turning. It also showed the current value of both trip meters. This was useful to find out how many miles were driven per tank, without needing to turn the car on. I was shocked that they just removed this feature on a car I already bought. That’s enraging.
6. There is no way for 2 people to be set up as the primary user. My wife and I share this car. If she wants to be able to use the app features like remote start, lock, and unlock, I have to go into the app and “share remote access.” I have to do this manually every time she wants to use the car. Then manually “unshare” access afterwards so I can use these features. This is especially aggravating. I should have gone with my first instinct when picking up the car and refused it when I learned about this limitation. I won’t make this same mistake again.
In conclusion, this app has been a severe disappointment in an otherwise excellent vehicle. The tech in vehicles can make using them a magical experience or annoy even the most tech-savvy people. Lexus is a brand that is appealing to a lot of older people, so the tech really needs to work well and lean heavily towards being a stress-free magical experience. This app is the opposite of that. I have been working in IT for many years, but I had a hard time getting all of the features in this app to even work. I have spent way too much time on the phone with technical support for something that should be easy to use. I hope this review helps people make an informed buying decision. With a vehicle this complex, its limits and irritations are difficult to grasp without extended use. I hope this detailed review helps potential buyers recognize the car’s constraints. Having owned it for more than two years, I have seen no updates to the in-car software. This suggests that any software flaws will remain unaddressed after purchase. I find this a major disappointment that has weakened my trust in Toyota and Lexus products.
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