Still Handy But Used to Have More
The app is very handy. I use it mostly to lock my car if I forgot or wasn’t able to when getting out of it. I also like that I can look up my car’s VIN when doing paperwork. It’s also useful to see how much gas I have so I can plan when to stop at a gas station. It used to have more features about mileage and how each driver is handling the car. I miss those features. Overall though - it’s still very useful and I appreciate having it.
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Very convenient
Love being able to lock the car remotely or start it ahead of time I. Cold weather
Need work
Since the last update my app doesn’t even load up any of the remote start options this app keep getting worse and worse
Lexus needs to rethink its Remote Connect pricing
I’m extremely disappointed with the Lexus app and the way Lexus has chosen to package Remote Connect.
For vehicles at this price point, being able to remote start, lock, and unlock your vehicle from your phone should either be included with the vehicle or available as an affordable standalone subscription. This is common technology now. It is not some premium luxury feature that should require customers to pay for a bundle of services they don’t want.
I only want Remote Connect. Instead, I’m being required to pay $15 per month for a package that includes features I have no intention of using. I use Apple CarPlay and do not need or want the additional services bundled into the plan.
What makes this even more frustrating is that Lexus plan descriptions indicate Remote Connect is included at no additional charge with the different plans. That sounds great until you realize there is apparently no option to simply purchase Remote Connect by itself. Calling something “included” doesn’t provide much value when customers have to purchase a larger subscription they don’t need to get it.
That is $180 per year just to retain basic phone-based access to my vehicle vs. $85 per year I used to pay for the remote access.
Lexus sells expensive luxury vehicles. Nickel-and-diming existing owners for basic app functionality that has become commonplace across the auto industry does not match the ownership experience I expect from the brand.
Give owners a standalone Remote Connect option at a reasonable price, or include basic remote functionality with the vehicle.
Until Lexus changes this policy, this app gets one star from me. I intend to continue leaving feedback because customers should have the option to pay for the service they actually use.
For vehicles at this price point, being able to remote start, lock, and unlock your vehicle from your phone should either be included with the vehicle or available as an affordable standalone subscription. This is common technology now. It is not some premium luxury feature that should require customers to pay for a bundle of services they don’t want.
I only want Remote Connect. Instead, I’m being required to pay $15 per month for a package that includes features I have no intention of using. I use Apple CarPlay and do not need or want the additional services bundled into the plan.
What makes this even more frustrating is that Lexus plan descriptions indicate Remote Connect is included at no additional charge with the different plans. That sounds great until you realize there is apparently no option to simply purchase Remote Connect by itself. Calling something “included” doesn’t provide much value when customers have to purchase a larger subscription they don’t need to get it.
That is $180 per year just to retain basic phone-based access to my vehicle vs. $85 per year I used to pay for the remote access.
Lexus sells expensive luxury vehicles. Nickel-and-diming existing owners for basic app functionality that has become commonplace across the auto industry does not match the ownership experience I expect from the brand.
Give owners a standalone Remote Connect option at a reasonable price, or include basic remote functionality with the vehicle.
Until Lexus changes this policy, this app gets one star from me. I intend to continue leaving feedback because customers should have the option to pay for the service they actually use.
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An annoying app does so little
The app provides little functionality. But constantly forced me to update.
