Bad App & customer service is impossible
Very interesting concept here. I’m a LIMU customer, having just paid my homeowners insurance and the cars are due second week of October, 2026.
I had a LIMU app on my iPad which has the latest security and bugs update (OS 17) and is therefore up to date as it’s set to automatically update overnight when charging and via WiFi.
However, LIMU have indicated they have made some changes to their website and need OS 18.
OK, please tell me how I can convince Apple to force the next update as I can no longer access ANY LIMU information with upcoming payments, coverage etc.?? I now have zero access to important insurance information. How is that possible?
Tried calling LIMU Customer service and that’s horrible. The useless chat bot doesn’t even have a category for my questions and there’s no option to speak to a human. Why should I continue with such a company? Anyone?
I had a LIMU app on my iPad which has the latest security and bugs update (OS 17) and is therefore up to date as it’s set to automatically update overnight when charging and via WiFi.
However, LIMU have indicated they have made some changes to their website and need OS 18.
OK, please tell me how I can convince Apple to force the next update as I can no longer access ANY LIMU information with upcoming payments, coverage etc.?? I now have zero access to important insurance information. How is that possible?
Tried calling LIMU Customer service and that’s horrible. The useless chat bot doesn’t even have a category for my questions and there’s no option to speak to a human. Why should I continue with such a company? Anyone?
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App can’t pull up insurance cards
Kind of important when you’re in an accident
Insurance card
Why it displayed the current policy that expire this month, instead of the one for the next 12 months?
Fair is Fair
I was enjoying the App and getting “Good” for all the points until I got close to the end and suddenly the score changes to “Fair” when my driving habits barely changed.
Great application
We love liberty mutual. Great rate and the application is easy to use.
Nice
Installing the app was nice and easy
Terrible experience
I don’t know if it’s just me but I find some of these insurance policies ridiculous! It’s stealing at this point. I added a driver to my policy for the weekend and they hiked my bill. (Which is not the problem in itself). The customer service rep who helped me assured me that immediately I called back to have him removed, my bill would go back to normal. Well guess what, she lied! It has been back and forth and they keep dragging their feet to remove the additional driver. I call them today and someone told me, even if they remove him, I’ll still have to pay the hiked amount because it’s the same billing period. But somehow this same billing period worked in their favor because they could increase the bill but now that they should decrease it, the excuse is that it’s the same billing period? LOL HOW CONVENIENT! I’m moving on from liberty mutual. I don’t like cheats.
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Not working right
Will not allow me to access my auto insurance cards. I have deleted the app and downloaded it again and it didn’t help.
Admin?
Please make customer service number more accessible
Liberty review 1
So far so good
Great service!
Michelle was super helpful and I had what I needed in a matter of minutes!
Constant updates
App needs to be updated constantly.. I don’t have storage to continue to always update. It’s frustrating
Force update that won’t accommodate
Some of us have older phones and so although I have the app I can’t access it any longer unless I buy a new phone? Stop this nonsense and accommodate people with older phones! Literally just fix it so we don’t have to upgrade when our phone works fine.
Unbelievable
Unbelievable
Auto
Very flexible easy to navigate. I really appreciate this app. Highly recommend using it.
The developers of this app can’t enemy get the basics right
This app is trash. It will not even allow you to view your insurance card as a PDF. That tells you all you need to know.
New client
So far great app and value. Thank you Liberty Mutual. Good bye country companies. Home owners and auto bundles rock.
Alex S
Very good customer service. They try to get you the best option for your vehicle for sure.
Not happy
I don’t like having to share my location every little thing I do. I keep having to go back in and reset all the settings on my phone and it’s a pain. I don’t like it.
No Glitches? How funny!
View Bill PDF rarely works. Today (all day) shows Network Failure. What good is a mobile app if I have to login on the website to get my bill??
Stop this insurance
I have called many times stop this insurance please
