Not worth the hassle
We got better coverage for 1/2 the price at Progressive so we cancelled our policy with Liberty. They STILL took the payment out of our account for the next month so we called them about it. They gave us a refund for their mistake that was $100 less than they took. Now it’s not a mistake it’s stolen money. Today we can’t call them or even get them on the app to discuss the situation. So glad we didn’t have an accident while covered by them. With this much hassle over a monthly bill I can’t imagine what a claim with them would be like.I’m giving it 5 stars just so people can see this.
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Turns off paper statements
If you use the ap you will no longer get paper statements and then you will get late notices. So then to pay you open the ap and of course it does not remember your bank info so it is just a giant pain to use. So don’t use the ap if you can avoid it.
Worst driving tracker
Hands down the worst driving tracker I’ve used. It routinely logs trips where I was just a passenger on my phone as if I were driving. By the time you notice, it's too late to fix. I shouldn't have to constantly babysit an app just to make sure it's accurate—life is busy enough as it is. And of course, customer service said they couldn’t do anything about it.
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Good deal
Easy breezy
Not great
Least convenient insurance company/app I’ve ever downloaded, not worth the trouble.
App sucks
It does what it’s supposed to do but there’s no parcial payment options which is stupid because when you call them they accept a partial payment. It’s such an inconvenience to call when I could of just went on the app for the same transaction. I’m actually THIS CLOSE to switching insurance agencies again, for this reason specifically.
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Understanding what you’re paying for
It’s good to know that things are being kept up-to-date and that I’ll be informed when something is wrong. Thank you for your services we appreciate that.
19% Increase!
Home Ins increased 19% or 390.00/year. Will have to start quoting all insurance out yearly or in some cases every 6 months. Gone are the days of sticking to a loyal company and agent for years!
Fire auto insurance
I have not been with A. real big auto insurance place in a long time. I’m glad I’m with Liberty Mutual. You guys have just made my day. Thank you so much for this opportunity.
Trash
Can’t tap insurance cards on front page of app. Fix asap please.
Bug
There is a bug when trying to access insurance cards. It does not allow me to click the insurance card button. I deleted the app and reinstalled and still doesn’t work.
Doesn’t work
I have not been able to login or view insurance cards using the Limu app, and I haven’t been able to access any of my documents or cards using Limu website. This is ridiculous and the reason why I can’t get a discount, because the app won’t work!
Driving
This is pretty cool
Cool
I like it it’s good and tells you what to do!
Absolutely Useless
So someone stole our catalytic converter and Liberty handled it extremely poorly. They made us use their tow truck, which we had to pay for and wasn’t included in the deductible. The car has been fixed for two days and they said they couldn’t do anything yet about it. Then they came up with a lowballed estimate even though they have the bill from the place already. Everything was a struggle and I’m changing immediately once this hellscape is over.
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If you’re going to buyout other companies, merge EVERYTHING.
Extremely rude customer service agents and ridiculous practices. While my name is on the account, only my husband is allowed a login, so I am not allowed to pull up information in the app. So lame. Then what is the point of the app??
Initial
Great experience so easy
Cheapest insurance going
I was so happy to find insurance that guys my budget. That is equal of not better than what I have had
Bill
would not let me pay my bill without downloading the app. Email to browser won’t allow you to pay. Poor customer service.
Thank you!
Best rates, very easy to setup
