Problems need to be resolved ASAP
Update: There is still no option to archive alerts. I currently have 8 alerts from 2019 that cannot be archived. It’s not an option. The app states that if I recognize the activity, I don’t need to do anything. Well, how about allowing the user to clear these alerts. Every time I open the app, I see that I have alerts to view, I check and they are still her old ones.
As of late, this app has been problematic. I have 8 alert messages from 2 years ago that will not archive nor will not clear. They are presumably permanent. I requested help from Lifelock to remove these old alerts and yet, 2 years later, they are still showing. The app will not archive them. It does not give me to option to do so. Newest issue arose this week. I received a credit check alert (good). I confirmed it was me as I am have a refinancing done on my mortgage. The alert cleared. All should be ok. Instead of being ok, I received 6 alert yesterday and more today. When I go in and check, there is no new alert. The only alerts are the ones from 2 years ago. I’m currently at the point to where I am going to disable the notification function for the app. All I am getting is false alarms. This situation makes the app useless for notifications. Until LifeLock resolves the inability to archive old alerts and stops the false alerts, I rate this as a 1 star.
As of late, this app has been problematic. I have 8 alert messages from 2 years ago that will not archive nor will not clear. They are presumably permanent. I requested help from Lifelock to remove these old alerts and yet, 2 years later, they are still showing. The app will not archive them. It does not give me to option to do so. Newest issue arose this week. I received a credit check alert (good). I confirmed it was me as I am have a refinancing done on my mortgage. The alert cleared. All should be ok. Instead of being ok, I received 6 alert yesterday and more today. When I go in and check, there is no new alert. The only alerts are the ones from 2 years ago. I’m currently at the point to where I am going to disable the notification function for the app. All I am getting is false alarms. This situation makes the app useless for notifications. Until LifeLock resolves the inability to archive old alerts and stops the false alerts, I rate this as a 1 star.
Show more
Response from developer
Thank you for reaching out. We're sorry to hear that you're having difficulties with the mobile app. For questions regarding your account you can launch the app, tap on Support in the lower right corner of the screen and then scroll down to and tap on Message Member Services. This will put you in contact with a Member Services agent that should be able to assist you with your concerns.
I like it so far!
The app is very convenient. It gives great tips and gives me peace of mind. I’m 21 yo and my sister give my SSN and personal information to a friend of hers to file me on the friends taxes and split the money. Currently doing a federal investigation right now… but anyway, I got LifeLock Ultimate Plus and pay annually. You can do a 30 day trial actually if you can find a link for it. I think it’s worth it. There’s a feature to talk to a live agent through message or phone call. You will get alerts if your information is on the dark web or being used. I have it set up for email, text message, and the app will alert me if this happens. You can lock your credit stuff or freeze it (there is a difference between a fraud alert and a freeze). You can freeze your bank stuff, your utilities. You can even get alerts for any criminal records if someone were to use your information as an alias. Protect your 401K money or other investments. A lot of the alerts and services they offer will have a description and why it’s important. Now this is just what my Ultimate plan offers. You can add other members but I only pay for myself.
Show more
LifeLock keeps track of my money
I am grateful to LifeLock for sending me a warning that a suspicious online bank account was being opened in my name. It was my first warning that my ID was being stolen and one of my bank accounts was being drained and poured into an online one. I had LifeLock as an add-on to my Verizon account and never really paid attention to it until that first warning. The only account I set it up with was the one that was not hacked.
That transfer was stopped, thanks to LifeLock, but the other, unprotected accounts were depleted or compromised.
It was a messy few months of clean up. I appreciated the warning. Now I take LifeLock more seriously and set it up with all my accounts and check it every few days. It works, which allows me to relax.
BTW, the person allegedly responsible for my data breach was identified and I was one of several victims. He had acquired more than $300K collectively from people on my street by stealing our mail right out of the boxes. This led to nine federal indictments in superior court. But no trial for now as his lawyer convinced the DA and judge that he is suddenly mentally incompetent.
Defendants have lots of rights! Protect yours with this secure app.
That transfer was stopped, thanks to LifeLock, but the other, unprotected accounts were depleted or compromised.
It was a messy few months of clean up. I appreciated the warning. Now I take LifeLock more seriously and set it up with all my accounts and check it every few days. It works, which allows me to relax.
BTW, the person allegedly responsible for my data breach was identified and I was one of several victims. He had acquired more than $300K collectively from people on my street by stealing our mail right out of the boxes. This led to nine federal indictments in superior court. But no trial for now as his lawyer convinced the DA and judge that he is suddenly mentally incompetent.
Defendants have lots of rights! Protect yours with this secure app.
Show more
Great program, but terrible app and customer service!
I gave you a 3 star rating only for my hope that your program will work if I ever have to take advantage of it. But after that, it is a 1 star support program.
You can’t do anything on the app really but monitor. If you try to manage your account or change anything you have to call. That is where the pain starts. You go through the automated zoo and end up talking with “Bob” or “Sally” from somewhere in India after 30 min if you are lucky. You can’t understand what they say half the time, they can’t give you straight answers. It is utterly painful. Let alone when “Bob” or “Sally” have equipment issues or your call gets dropped and you have to start over.
Some of the worst app and customer service EVER! I can only imagine what would happen if I had to use their program guarantee and “Bill” or “Beatty” from India had to help me.
You can’t do anything on the app really but monitor. If you try to manage your account or change anything you have to call. That is where the pain starts. You go through the automated zoo and end up talking with “Bob” or “Sally” from somewhere in India after 30 min if you are lucky. You can’t understand what they say half the time, they can’t give you straight answers. It is utterly painful. Let alone when “Bob” or “Sally” have equipment issues or your call gets dropped and you have to start over.
Some of the worst app and customer service EVER! I can only imagine what would happen if I had to use their program guarantee and “Bill” or “Beatty” from India had to help me.
Show more
Response from developer
Hi there. We're very sorry to hear you experience with our application and customer service has not been optimal. We would like to assist you with any issues you are encountering. For questions regarding your account you can launch the app, tap on Support in the lower right corner of the screen and then scroll down to and tap on Message Member Services. This will put you in contact with a Member Services agent that should be able to assist you with your concerns. We look forward to hearing from you!
Many aspects are good, but not credit scores
I have been a Norton and LifeLock customer from well before they merged. I have found great value in many of the security aspects. My reason for the 3-star rating is because being able to see credit scores within the app is helpful as a snapshot, but not (in this case) if they’re not updated regularly. It has been over 13 months and I’ve had to sign up with those credit agencies (Transunion and Experian) to see accurate scores. I’m not expecting to get them refreshed every month, but if it can’t be done on an annual basis, why bother having them?
I have emailed Customer Service and I’ve heard nothing back about why this is the case. At least I trust that my computer and identity are safe.
I have emailed Customer Service and I’ve heard nothing back about why this is the case. At least I trust that my computer and identity are safe.
Show more
