Problems need to be resolved ASAP
Update: There is still no option to archive alerts. I currently have 8 alerts from 2019 that cannot be archived. It’s not an option. The app states that if I recognize the activity, I don’t need to do anything. Well, how about allowing the user to clear these alerts. Every time I open the app, I see that I have alerts to view, I check and they are still her old ones.
As of late, this app has been problematic. I have 8 alert messages from 2 years ago that will not archive nor will not clear. They are presumably permanent. I requested help from Lifelock to remove these old alerts and yet, 2 years later, they are still showing. The app will not archive them. It does not give me to option to do so. Newest issue arose this week. I received a credit check alert (good). I confirmed it was me as I am have a refinancing done on my mortgage. The alert cleared. All should be ok. Instead of being ok, I received 6 alert yesterday and more today. When I go in and check, there is no new alert. The only alerts are the ones from 2 years ago. I’m currently at the point to where I am going to disable the notification function for the app. All I am getting is false alarms. This situation makes the app useless for notifications. Until LifeLock resolves the inability to archive old alerts and stops the false alerts, I rate this as a 1 star.
As of late, this app has been problematic. I have 8 alert messages from 2 years ago that will not archive nor will not clear. They are presumably permanent. I requested help from Lifelock to remove these old alerts and yet, 2 years later, they are still showing. The app will not archive them. It does not give me to option to do so. Newest issue arose this week. I received a credit check alert (good). I confirmed it was me as I am have a refinancing done on my mortgage. The alert cleared. All should be ok. Instead of being ok, I received 6 alert yesterday and more today. When I go in and check, there is no new alert. The only alerts are the ones from 2 years ago. I’m currently at the point to where I am going to disable the notification function for the app. All I am getting is false alarms. This situation makes the app useless for notifications. Until LifeLock resolves the inability to archive old alerts and stops the false alerts, I rate this as a 1 star.
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Response from developer
Thank you for reaching out. We're sorry to hear that you're having difficulties with the mobile app. For questions regarding your account you can launch the app, tap on Support in the lower right corner of the screen and then scroll down to and tap on Message Member Services. This will put you in contact with a Member Services agent that should be able to assist you with your concerns.
I like it so far!
The app is very convenient. It gives great tips and gives me peace of mind. I’m 21 yo and my sister give my SSN and personal information to a friend of hers to file me on the friends taxes and split the money. Currently doing a federal investigation right now… but anyway, I got LifeLock Ultimate Plus and pay annually. You can do a 30 day trial actually if you can find a link for it. I think it’s worth it. There’s a feature to talk to a live agent through message or phone call. You will get alerts if your information is on the dark web or being used. I have it set up for email, text message, and the app will alert me if this happens. You can lock your credit stuff or freeze it (there is a difference between a fraud alert and a freeze). You can freeze your bank stuff, your utilities. You can even get alerts for any criminal records if someone were to use your information as an alias. Protect your 401K money or other investments. A lot of the alerts and services they offer will have a description and why it’s important. Now this is just what my Ultimate plan offers. You can add other members but I only pay for myself.
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LifeLock keeps track of my money
I am grateful to LifeLock for sending me a warning that a suspicious online bank account was being opened in my name. It was my first warning that my ID was being stolen and one of my bank accounts was being drained and poured into an online one. I had LifeLock as an add-on to my Verizon account and never really paid attention to it until that first warning. The only account I set it up with was the one that was not hacked.
That transfer was stopped, thanks to LifeLock, but the other, unprotected accounts were depleted or compromised.
It was a messy few months of clean up. I appreciated the warning. Now I take LifeLock more seriously and set it up with all my accounts and check it every few days. It works, which allows me to relax.
BTW, the person allegedly responsible for my data breach was identified and I was one of several victims. He had acquired more than $300K collectively from people on my street by stealing our mail right out of the boxes. This led to nine federal indictments in superior court. But no trial for now as his lawyer convinced the DA and judge that he is suddenly mentally incompetent.
Defendants have lots of rights! Protect yours with this secure app.
That transfer was stopped, thanks to LifeLock, but the other, unprotected accounts were depleted or compromised.
It was a messy few months of clean up. I appreciated the warning. Now I take LifeLock more seriously and set it up with all my accounts and check it every few days. It works, which allows me to relax.
BTW, the person allegedly responsible for my data breach was identified and I was one of several victims. He had acquired more than $300K collectively from people on my street by stealing our mail right out of the boxes. This led to nine federal indictments in superior court. But no trial for now as his lawyer convinced the DA and judge that he is suddenly mentally incompetent.
Defendants have lots of rights! Protect yours with this secure app.
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Great program, but terrible app and customer service!
I gave you a 3 star rating only for my hope that your program will work if I ever have to take advantage of it. But after that, it is a 1 star support program.
You can’t do anything on the app really but monitor. If you try to manage your account or change anything you have to call. That is where the pain starts. You go through the automated zoo and end up talking with “Bob” or “Sally” from somewhere in India after 30 min if you are lucky. You can’t understand what they say half the time, they can’t give you straight answers. It is utterly painful. Let alone when “Bob” or “Sally” have equipment issues or your call gets dropped and you have to start over.
Some of the worst app and customer service EVER! I can only imagine what would happen if I had to use their program guarantee and “Bill” or “Beatty” from India had to help me.
You can’t do anything on the app really but monitor. If you try to manage your account or change anything you have to call. That is where the pain starts. You go through the automated zoo and end up talking with “Bob” or “Sally” from somewhere in India after 30 min if you are lucky. You can’t understand what they say half the time, they can’t give you straight answers. It is utterly painful. Let alone when “Bob” or “Sally” have equipment issues or your call gets dropped and you have to start over.
Some of the worst app and customer service EVER! I can only imagine what would happen if I had to use their program guarantee and “Bill” or “Beatty” from India had to help me.
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Response from developer
Hi there. We're very sorry to hear you experience with our application and customer service has not been optimal. We would like to assist you with any issues you are encountering. For questions regarding your account you can launch the app, tap on Support in the lower right corner of the screen and then scroll down to and tap on Message Member Services. This will put you in contact with a Member Services agent that should be able to assist you with your concerns. We look forward to hearing from you!
Many aspects are good, but not credit scores
I have been a Norton and LifeLock customer from well before they merged. I have found great value in many of the security aspects. My reason for the 3-star rating is because being able to see credit scores within the app is helpful as a snapshot, but not (in this case) if they’re not updated regularly. It has been over 13 months and I’ve had to sign up with those credit agencies (Transunion and Experian) to see accurate scores. I’m not expecting to get them refreshed every month, but if it can’t be done on an annual basis, why bother having them?
I have emailed Customer Service and I’ve heard nothing back about why this is the case. At least I trust that my computer and identity are safe.
I have emailed Customer Service and I’ve heard nothing back about why this is the case. At least I trust that my computer and identity are safe.
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A good thing to have in today’s world.
I have been a long time member of LifeLock and in today’s cyber world would not dream of having some sort of monitoring on my financial affairs that is not governmental. There are two things though that I believe a person needs to be aware of that have occurred to me. One: the software that monitors bank/credit union activity has an issue with the two-step verification that most financial businesses use and cannot monitor for suspicious activity. Therefore, I don’t get the notifications that I used to when my accounts pay out over a specified amount. Second: they are correct when they say that no one can monitor all activity all the time. I have had three instances where it was my credit union that notified me of suspicious activity, or I found it myself on my statement (e.g. live in one state and activity is happening with your card across country). These are the reasons I did not give a higher score.
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Worth it!
I found out in credit Karma I had an eviction on my credit since 2017 I dispute it and provide proof that it was the wrong person, I got it clear out it did affect my credits but after that happend it really took my sleep away I couldn't stop thinking how someone can just screw up your credit your life in a blink. I decide to get LifeLock and never been happier they monitor all your moves in case something add shows they contact you right away! Love it😎I use to watch city confidential and in some episodes de show how people got their life trashed out and even end up in jail by someone having their personal info. Don't think about it twice is worth it it really takes a weight off your shoulder let's the professionals take care of you 👍
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Fabulous App
This app gives you great flexibility to control what to monitor and/or how much per transaction from where to get notified. But like the keys to your house, you have to be mind-full to lock the doors and windows. So with this app, you must keep your information updated otherwise you’ve lost your protection.
I only gave it 4 Stars because with an address change alert ... it asks you if you recognize this address change alert, but has NO way to acknowledge a YES or NO. Also, there are alerts from 2017 and 2018 that keep showing with no way to acknowledge with a yes!!!!! Very annoying! At least make it so they can be archived after a read acknowledgment.
Life Lock is awesome and the app only has that single silly operational missing flaw missing.
I only gave it 4 Stars because with an address change alert ... it asks you if you recognize this address change alert, but has NO way to acknowledge a YES or NO. Also, there are alerts from 2017 and 2018 that keep showing with no way to acknowledge with a yes!!!!! Very annoying! At least make it so they can be archived after a read acknowledgment.
Life Lock is awesome and the app only has that single silly operational missing flaw missing.
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No support
There is no customer service, no support. I made a mistake by pushing no instead of yes and there was no way to reverse my input This triggered an investigation on a valid transaction . I called the 800 # for support and there were only several prompts to choose from no live person. I left a message and no one ever called back. I logged on to the website and asked for chat help —-no one available. I sent an email request and got no response . I have been paying for my membership for 5 years and this is the first time I’ve asked for help. I think LifeLock is a scam. If someone does steal my identity there is no one there to help me . It is not like their advertisements state about helping you immediately.i am going to ask for a refund they have collected 5 years of payments from me with no intention of helping me.
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The peace of mind I was needing
My sensitive information was potentially put at risk and I was constantly worried about someone stealing it. I have enough stress in my life and hated worrying about the possibility of identity theft and what not. I saw a news article about the best programs/protection sites and found LifeLock to be at the top of the list on multiple articles. I finally downloaded the app and signed up for a membership. So glad I did. It’s the peace of mind I was looking for. The app is super easy to use and user friendly. Having that information at my fingertips is such a stress relief. Not one minute after signing up it sent me a notification that a game app I downloaded a while back sold my email on the dark web. I’m in the process of moving and getting ready to start a new job and the last thing I wanted was my information compromised. So happy with LifeLock. I will be a lifetime member for sure! Thanks for the extra security!!!
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Response from developer
Thank you very much for the kind words in your thoughtful review. We are so happy to hear about your positive experience with LifeLock! We love to hear from members like yourself who have had such a fulfilling experience and we aim to achieve the same for every member. Thank you for choosing NortonLifeLock!
Credit report not absolutely accurate
This is a great way for most to semi monitor their credit because it’s better than nothing. Watch the dates of reporting. Mine said equifax was 690 and when I went for a loan it was actually 720 on equifax. Could have been the other way around! It had been less than a month behind on reporting and I changed nothing that should have made it better so I don’t exactly understand why it was so different. Thanks goodness it was better! Just don’t rely on this alone. Get a free credit report before you apply for anything special on credit like a home. This report could be off. Still love the app!
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This app is a MUST HAVE FOR CHILDREN AND TEENS! It gives me a sense of security!!!
I was hesitant at first to get lifelock. I was thinking yet another company with my personal information. But, I said what the heck it can’t hurt. I’m so happy with my decision to get Lifelock for both myself and my teenage son! Nowadays, teens and children do so much online and with these video games; no matter what we as parents tell them they think they know best lol. Children may put their personal information out there not knowing they are letting strangers into their lives! Lifelock is like the protective cover over our children’s information when we can’t be. I plan to be a Lifelock member for life! Thanks Lifelock!
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Don’t use credit without this
If you get paid in cash and you buy all your goods and services with cash, and you live in your mom’s basement for free, and she gave you a cell phone or land line to call your friends (if any) then you don’t need this service.
The app is pretty good. My only complaint is that each alert is a separate text and/or email. I would suggest combining multiple alerts from the day/hour into one comprehensive message. I need to dismiss them individually on the dashboard anyway, so it makes sense to group them.
Example: A couple of my accounts disconnected due to security updates, and when I discovered they were no longer alerting about purchases/transfers, I reconnected. For the next hour I received 36 emails and texts.
Would have been more convenient to get one or two and then go to work marking them ok or not.
The app is pretty good. My only complaint is that each alert is a separate text and/or email. I would suggest combining multiple alerts from the day/hour into one comprehensive message. I need to dismiss them individually on the dashboard anyway, so it makes sense to group them.
Example: A couple of my accounts disconnected due to security updates, and when I discovered they were no longer alerting about purchases/transfers, I reconnected. For the next hour I received 36 emails and texts.
Would have been more convenient to get one or two and then go to work marking them ok or not.
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It’s still up to you.
I keep an account with Experian and have for years. I make sure I use credit alerts on my bank accounts and credit cards. I also make sure I always have my Norton security software on all our computers and phones. I received LifeLock as an add on to Norton. Frankly it’s just insurance. I make sure that my family is very familiar with social engineering and how it is used to compromise the security of our accounts and how it is used by identity thieves. LifeLock is a tool, like the lock and key on your front door of your home. You are the one who remembers to close and lock the door. Keep your address up to date with credit bureaus and dispute any incorrect information there. Be aware of ways social engineering is used by criminals to exploit the one thing most vulnerable, which is you. The LifeLock service and this application are tools, but if you don’t make yourself aware of how you can protect yourself by being aware of how email and other communications are used to load malware and virus software to your devices and to get you to reveal PII information used for identity theft, then no tool or insurance will prevent criminals from targeting you.
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Response from developer
We appreciate your considerate review. You're right: education regarding identity theft and cybercrime is an important step in helping to protect oneself. We have some self-help and educational resources on our LifeLock and Norton sites and our knowledgeable support staff is available to help members educate themselves on our tools and services. Thank you so much for your feedback and for choosing NortonLifeLock!
App design is very poor , has no artificial intelligence
1 The mobile app doesn’t even provide the credit scores in an intuitive way. The sections are very poorly designed and difficulty to navigate ( eg there is a whole section on how your credit scores are calculated , but the actual credit score is missing ! Lolz
2 the app has absolutely zero artificial intelligence . All banks have better ability to customize alerts these days but LifeLock will bother you with twenty phone calls over the month with alerts of stupid stuff (of course it depends on the limits you have set , but there should be a way to say that the regular payments like mortgages etc which go every month and are above $1000 are not a matter of “ alert” but lifelock has an automated system which will keep calling in an irritatingly serious tone “ this is not a sale call , we have monitored an activity on your account “ what the heck !! In this age of artificial intelligence learn to differentiate between pre set financial activity and the fraudulent activity !!! Common guys , go get yourself a better IT vendor to work with
2 the app has absolutely zero artificial intelligence . All banks have better ability to customize alerts these days but LifeLock will bother you with twenty phone calls over the month with alerts of stupid stuff (of course it depends on the limits you have set , but there should be a way to say that the regular payments like mortgages etc which go every month and are above $1000 are not a matter of “ alert” but lifelock has an automated system which will keep calling in an irritatingly serious tone “ this is not a sale call , we have monitored an activity on your account “ what the heck !! In this age of artificial intelligence learn to differentiate between pre set financial activity and the fraudulent activity !!! Common guys , go get yourself a better IT vendor to work with
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App Rocks
First of all having this particular credit monitoring service is a breath of fresh air. I am not as worried as I used to be about someone stealing my identity. They are definitely on point. When I am at a car dealership or something that requires me to run my credit, they let you the minute whoever hits the submit. LifeLock informs me with and seconds!! asking if it was me and if I authorize this particular merchant to run my credit, it’s amazing!!
As far as credit monitoring goes it is top-notch it definitely is more reliable than their competitors like Credit Karma and other monitoring systems. I’m definitely happy camper. It’s straight to the point uncomplicated and let me know exactly what I need to know without a side sales person trying to pitch me a Lone/Credit cards.
As far as credit monitoring goes it is top-notch it definitely is more reliable than their competitors like Credit Karma and other monitoring systems. I’m definitely happy camper. It’s straight to the point uncomplicated and let me know exactly what I need to know without a side sales person trying to pitch me a Lone/Credit cards.
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LifeLock is the new MUST have!!!
My husband and I have had LifeLock for about 4 months now and absolutely love everything about it. They alert you immediately when activity has been made some where and if your identity has been added some place such as a new credit card or so on. It’s definitely worth the money and it’s cheap in my opinion since we are talking about keeping identities safe. I’m very thankful for the app as well because I can monitor it from anywhere at any time and make changes if needed. I highly recommend this to any that is looking for a great place to keep their identity safe or even anybody in general. This is a must have app and a must have investment!
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Needed for security these days
With all of the data breaches and increase of credit card frauds, having LifeLock keeping all of my critical information safe is one less thing to worry about. Never worrying about what my credit score is, knowing as a female, where registered sex offenders live, it takes all of that off my chest. With all the things that will keep me up at night, having LifeLock and having the LifeLock app, is one less thing to keep me up at night.
I wish the app was made for the iPad as well. I use the app most on my iPad because I’m weird and don’t want it on my phone, much like my banking app. My iPad never leaves my home.
It’d also be great to have the option for multi factor security system.
I wish the app was made for the iPad as well. I use the app most on my iPad because I’m weird and don’t want it on my phone, much like my banking app. My iPad never leaves my home.
It’d also be great to have the option for multi factor security system.
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LifeLock has saved my bacon more than once...
The first fraud alert I received from LifeLock was 2 days before leaving for an international trip. I had booked lodging on VRBO and assume that this was the weak spot (as it has now happened twice, both within a week of paying through the VRBO app). The customer service representative that coordinated the inquiry and cessation of activity was incredibly helpful and kind. She ensured the attempt was thwarted and we were able to take our vacation with peace of mind (I can only imagine how much damage would have been done if we only discovered the activity after our return). We have now included dark web monitoring and put the kids on as well. It only takes one time to make you realize just how valuable this service is.
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Great protection!
My husband and I are enrolled in LifeLock for personal and business. We couldn’t be more pleased. Well on vacation in Hawaii, LifeLock notified us of a large purchase from a company we didn’t recognize using our personal bank debit card. As it was a Sunday I didn’t even trust calling the 800 number provided by the bank because I wasn’t sure it was legitimate, and I couldn’t call my bank at home to talk to someone that I knew. LifeLock helped me in a very timely fashion. They immediately notify me with a text of questionable activity on any of our accounts. If one of us initiated the activity, I answer yet us, and if not I answered no and contact them for their help.
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