Cancelled?
I was just starting to enjoy LightStream and using their services, but after the latest forced app update they decided to axe the app in 30 days.
Pretty pitiful overall, I’d be ashamed of myself if I was on this project team or in this firm and we didn’t have an application on iOS.
Embarrassing… no wonder I pay my loan off in record time, they clearly don’t deserve the interest income if they can’t even make it convenient for customers to access data and payments.
Pretty shameful for FinTech like truist to have such a public defeat. Will be moving to another service as soon as possible; I’d even take another single loan to combine my two small auto ones just to use my app to pay.
Pretty pitiful overall, I’d be ashamed of myself if I was on this project team or in this firm and we didn’t have an application on iOS.
Embarrassing… no wonder I pay my loan off in record time, they clearly don’t deserve the interest income if they can’t even make it convenient for customers to access data and payments.
Pretty shameful for FinTech like truist to have such a public defeat. Will be moving to another service as soon as possible; I’d even take another single loan to combine my two small auto ones just to use my app to pay.
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Love the design
This app is so easy to use and the design of it is great. Shows remaining balance of loans and upcoming payments of what will be coming out of your account. Very straight forward.
Response from developer
We are glad to hear you like the app and appreciate you taking the time to review!
Was fantastic
Update: changing from 3 to 4 stars- after two reinstalls the app is now working. Minus a star because a banking app should be rock solid in my opinion. The app has been convenient and easy to use and I hope truist continues to improve on a great tool for customers!
The app worked great until the update and I had two payments left on my loan. Now app locked me out and multiple attempts to login have failed. Interesting as I was about to pay it off a bit early and save on some interest. I’ll be calling them tomorrow.
The app worked great until the update and I had two payments left on my loan. Now app locked me out and multiple attempts to login have failed. Interesting as I was about to pay it off a bit early and save on some interest. I’ll be calling them tomorrow.
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Response from developer
We are glad to hear you like the app and appreciate you taking the time to review!
Ok app for general usage - but doesn’t integrate with 3rd parties
The app is ok for general usage, a little outdated on the UI front and some touch/scroll points are not aligned well (thus inhibiting the UX) - But most of my information is presented with few omissions. What I absolutely can’t stand though is that our accounts no longer sync well with account aggregation services. If you use Mint or another service provider that’s integrated with Yodlee prepare for utter frustration. Found that I needed to re-authenticate with LightStream almost every two hours. Their service team advised, and I quote, “… the LightStream website did recently undergo an update where an extra security measure was put in place. Unfortunately, we are unable to revert this security update.” So, if you are responsible with your finances, and use these types of services, these people will use their inability to balance security with the UX to justify screwing with your experience in other apps. My company did this years ago and after immense backlash we whitelisted Yodlee’s IP addresses - something that LightStream could very easily do but apparently won’t. For that they get 2/5 stars.
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Great look, slow performance
The UI looks nice, but the amount of loading screens as you navigate through this app creates a really bad UX and poor performance. Breaking up my direct deposit into different savings goals is really frustrating. Arch teams should look into ways to cache things instead of constantly fetching data and leaving the user hanging.
Another minor annoyance is the inconsistent cropping of .00 throughout the app. Sometimes things show as $3.00, sometimes it’s $3. Seems like a banking app would show the full amount.
Another minor annoyance is the inconsistent cropping of .00 throughout the app. Sometimes things show as $3.00, sometimes it’s $3. Seems like a banking app would show the full amount.
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The latest version 3.0 is great!
The lifestream app has been pretty straightforward and easy to use, but I really like the updates in the latest version 3.0. Much cleaner interface and presents much more useful and relevant information on the homepage. Nice work. Thanks!
Response from developer
We are glad to hear you like the app and appreciate you taking the time to review!
App and website have major UX problems
Downloaded the app because I was unable to view my history and update my account information on the website only to find it doesn’t work on the app either. It also asks me to download the app while I’m IN the app. Why? Needs a major upgrade stat.
Response from developer
We are sorry to hear you are having challenges using the application. If you are still having problems, please contact us at customerservice@lightstream.com to help us better understand your issues. Thank you.
Needs a lot of work
Won’t allow me to make a payment. Had to do it from my laptop. What’s the purpose of the app?
iPad App
Where’s the iPad app?
Can’t login
I, like most of the others reviewers, am unable to access my account. UN/PW are allegedly incorrect (they aren’t). A security question won’t even populate when I try to reset my PW…
App is useless
Can’t sign in through app
Terrible app/terrible company
The app redirected me to an update your password page which I did. It then redirected me to the login so I entered the info I just updated and now I’m completely locked out. The “updates” talk about new colors and schemes….I don’t give a $&!¥ about what color my accounts display as, I want to see, have access to and be able to interact with my accounts which is all predicated on being able to login through the app!
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Response from developer
We are sorry to hear you are having challenges using the application. If you are still having problems, please contact us at customerservice@lightstream.com to help us better understand your issues. Thank you.
Broken
Won’t allow me submit other payments. Please fix soon.
I love this app!
I love that this app gives me the break down of every payment on the opening page! I can see what adding principal dies to my payment without finding a different screen once it’s set. I like dwindling debt balances so this makes me happy!
Response from developer
We are glad to hear you like the app and appreciate you taking the time to review!
Payments
Expect me to pay monthly but won’t accept my account info! Told me to use online not the app
Log in updates
This app does not work after changing your user ID and pass code! I’ve updated both and the app confirmed the change. When I try to log in the app won’t let me in! I keep getting “wrong user ID or pass word”.
terrible company
After being approved for a $10,000 loan over 2 years at 4.5% interest, I tried to amend my loan to $20,000 over 3 years per their recommendation. I was then declined. I have excellent credit, have never missed a payment, and am in the top 75% of income earners in The United States. I don’t take unreasonable declinations lightly, and will no longer be accepting $10,000 loan offer. This is a joke bank.
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Great App
I like the visual representation of your loan payoff progress. It’s more human-friendly than numbers on the screen.
Response from developer
We are glad to hear you like the app and appreciate you taking the time to review!
Won’t accept login credentials
I can log in just fine on the website but when I log in on the app it says that my username or password is incorrect.
Can’t Sign In
I can’t sign in from the app. I can open in my web browser and sign in just fine.
