Terrible company. Reject everything.
I’ve had many FSA accounts in my lifetime across many different jobs. Lively by far is the worst FSA company I have ever used. They don’t approve anything. Everything gets kicked back for more evidence and proof that I actually had the medical service done. If you’re considering using this service versus another one, use the other one. You’re paying into this account and they don’t wanna cover anything. Get ready for a year of complete headaches and pour customer service..
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Wwhitehotcontender
Response from developer
We’re sorry for the frustration. While we have to follow IRS documentation rules, we want to help you use your funds in as easy a method as possible. Please send us a secure message from your dashboard and mention this review—our team would be happy to review the issues you are facing and get this promptly resolved for you.
Activation
Very easy to activate
PParkerIrene
Benefits
Not entirely happy with all that is covered by and then they made me pay back what was used. Even though what we had paid was for a doctor visit that should have been covered
SLScottyronnie lol
Uploading receipts
I had trouble uploading receipts older than the last three transactions. I even reached out and did not get a. Satisfactory answer AI said to configure filters so that all transactions were posted or not can be seen, but there was no filter available.
IIluvsummer:)
Reimbursement
Lively takes much longer to reimburse than other similar programs. Anywhere from 5- 10 days in too long.
YEYA- Employee
