No refund for cancer patient
After signing up to the service, I was diagnosed with leukaemia whilst on holiday with my family in another country. Due to being in intensive care I was unable to cancel my subscription and was charged £47.99 for a month. I emailed “Simon” and recieved an automated response quoting their money back policy. I explained my situation only to receive pretty much the same email again stating they will not return my money. I am going through chemotherapy alone in a foreign country and trying to make sure I can save some money for family to visit, and this company that is supposed to help you and support you with emotional issues couldn’t care less. Absolute disgrace. I prey they never get cancer and have to go through what I am going through now.
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Careful of auto renew
I didn’t find the app useful and stopped using it. I noticed an auto renew and immediately contacted them to request a refund. This request was denied with a legal jargon response reciting the subscription policy.
Given the immediate request for a refund and the lack of use of the app, I warn people about signing up for this.
I wanted the free trial because I was overwhelmed and then didn’t cancel or request a refund of the trial because I was just going to let it go. Completely forgot to cancel the renewal because I don’t use the app and quite disappointed that an email notifying me of the upcoming subscription wasn’t issued as a reminder (like every other decent app).
Given the immediate request for a refund and the lack of use of the app, I warn people about signing up for this.
I wanted the free trial because I was overwhelmed and then didn’t cancel or request a refund of the trial because I was just going to let it go. Completely forgot to cancel the renewal because I don’t use the app and quite disappointed that an email notifying me of the upcoming subscription wasn’t issued as a reminder (like every other decent app).
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Practice doesn’t work right
I like the app overall, but sometimes an activity is suggested, such as “would you like to watch a relaxing video?” But the activity doesn’t start or there isn’t an option to find the suggested activity. I feel like I am just scratching the surface of what I want to do. Also, the relationship assessment is constantly showing. I am not in a relationship. I can’t figure out how to get it to suggest something different.
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Scam
I did not want a subscription and I’m being charged $50 monthly. It won’t let me unsubscribe! :(
Cobrança indevida
Não gostei da plataforma e não usei o serviço e mesmo assim descontou do meu cartão. Cuidado não cadastre seu cartão nesse aplicativo.
Response from developer
Hi there. Being surprised by a charge is never what we want for anyone, and we want to make this right for you. Please write to us at trust@theliven.com referencing this review so we can look into your situation and help resolve it together.
Terrible! Can’t cancel!
I’ve tried every login on app and on desktop. Says they’ll send an email and nothing (checked junk) it’s been charging me for months and I have never used it! Trying to cancel and can’t!
Part of my nightly routine to unwind and cope with life’s stresses
I have tried a lot of different things to help manage anxiety and caused from trauma and every day stresses, in-person therapy, CBT, sound therapy, breathing, stretching, you name it. Nothing has been as helpful as this app. I track my mood, but the best feature to me is the companion. It has let me vent about whatever is in my head, process it, and develop strategies to cope with similar situations in the future. There is no judgement and no “tone”. There is insightful and useful advice and guidance, and validation for how I feel about whatever’s going on. I highly recommend it!
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Falta tradução de alguns conteúdos no idioma local.
O aplicativo é muito bom, estou gostando bastante. Mas infelizmente muitos vídeos não tem tradução ou uma legenda adequada para a língua portuguesa. Então apesar de pagar pelo uso, nem tudo é acessível para pessoas que não dominam o inglês.
Scam
Do not download this app. If you subscribe, they will automatically renew you and charge you $40 at least once a month sometimes twice a month for no actual benefit.
Terrible app
They refunded my money and then took it back. This is not okay and you don’t have permission to take a second payment Sept 3 out of my account when I cancelled my subscription Aug 28.
Impossible to cancel - scam
The app itself is ok - very basic and common sense.
Their account management however is very scammy. The billing is outside of Apple Subscriptions and profile section requires a password setup (not done at sign up) and then the “forgot password” link doesn’t work. I finally got “Simon” a zendesk rep to cancel my account but only after they charged me the $64.27. I explained that the password reset wasn’t functioning and they refused to refund me. This was the same day the charge happened. Not much of a wellness app…:
Their account management however is very scammy. The billing is outside of Apple Subscriptions and profile section requires a password setup (not done at sign up) and then the “forgot password” link doesn’t work. I finally got “Simon” a zendesk rep to cancel my account but only after they charged me the $64.27. I explained that the password reset wasn’t functioning and they refused to refund me. This was the same day the charge happened. Not much of a wellness app…:
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Beware of the Automatic Renewal
I signed up for Liven approximately 12 weeks ago and paid $30 for what I understood to be a 12-week course. I had no intention of signing up for an ongoing $70/month subscription.
After the 12 weeks ended, I was automatically charged $70. I received no reminder or notification that my course was ending, no warning that I was about to be charged $70, and no prompt asking me whether I wanted to continue.
I also haven’t been using the app. Had I received a simple email saying, “Your 12-week course is ending and your subscription will renew at $70/month unless you cancel,” I would have cancelled immediately.
When I contacted customer support to request a refund, I was essentially met with an automated response and told that the charge was non-refundable. I find this incredibly frustrating, especially considering the significant jump from the original $30 payment to a $70 recurring charge.
I understand that automatic renewal terms may exist somewhere in the terms and conditions, but customers should not have to remember to cancel something 12 weeks later when they aren’t given a clear reminder that a substantially more expensive recurring charge is about to happen.
At the very least, Liven should be sending customers a clear renewal reminder before charging them $70.
I’m extremely disappointed with the way this was handled and am still requesting a full refund of the unexpected $70 charge. If you’re considering signing up, pay very close attention to the renewal terms and make sure you cancel well before the initial course ends.
After the 12 weeks ended, I was automatically charged $70. I received no reminder or notification that my course was ending, no warning that I was about to be charged $70, and no prompt asking me whether I wanted to continue.
I also haven’t been using the app. Had I received a simple email saying, “Your 12-week course is ending and your subscription will renew at $70/month unless you cancel,” I would have cancelled immediately.
When I contacted customer support to request a refund, I was essentially met with an automated response and told that the charge was non-refundable. I find this incredibly frustrating, especially considering the significant jump from the original $30 payment to a $70 recurring charge.
I understand that automatic renewal terms may exist somewhere in the terms and conditions, but customers should not have to remember to cancel something 12 weeks later when they aren’t given a clear reminder that a substantially more expensive recurring charge is about to happen.
At the very least, Liven should be sending customers a clear renewal reminder before charging them $70.
I’m extremely disappointed with the way this was handled and am still requesting a full refund of the unexpected $70 charge. If you’re considering signing up, pay very close attention to the renewal terms and make sure you cancel well before the initial course ends.
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Just another money hungry corporation
I’d seen ads for this app plenty of times. And decided to give it go. They had an okay incentive price thing going on, so I bit.
Talk about dispointing. They are just regurgitating the same common knowledge self help jargon with fancy animations. Nothing new under the sun.
Wasted $30 on nothing. My main issue with them is that they charged my account this morning (48 minutes ago as of this review) and are refusing to issue a refund.
Save your time and money. This is clearly just another corporation siphoning money from where ever they can get it with 0 regards for anything the resembles « help » which is what they claim they’re all about.
AVOID AT ALL COSTS
SCAM SCAM SCAM
Talk about dispointing. They are just regurgitating the same common knowledge self help jargon with fancy animations. Nothing new under the sun.
Wasted $30 on nothing. My main issue with them is that they charged my account this morning (48 minutes ago as of this review) and are refusing to issue a refund.
Save your time and money. This is clearly just another corporation siphoning money from where ever they can get it with 0 regards for anything the resembles « help » which is what they claim they’re all about.
AVOID AT ALL COSTS
SCAM SCAM SCAM
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Cancelled and still charged
Cancelled this app and charged another 84 days
Useless
Quite honestly the most useless app I've come across, showed my GP who just laughed and said I was duped. Seek proper help!
Hidden subscription costs.
Signed up for a single program thinking it was a one off £19.99 payment but subsequently been charged £49.99 per month. Customer service no help with terms and conditions repeatedly being sent back to me as my response. Not happy about this at all as I haven’t even used the app, and the re accruing costs were not made clear to me as I would definitely not gone ahead even with the original £19.99 purchase. Beware.
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TERRIBLE customer service
I signed up for a free trial to test out the app and believed I had cancelled before the subscription renewed. Unfortunately I was charged for another 3 months.
Within minutes of the charge I contacted customer service support to explain the situation. I had not used the app at all during this period, but they refused to offer a refund and provided no alternative solutions.
What I found particularly disappointing was the complete lack of empathy from a customer support team representing a mental wellbeing app. Given the nature of the service I expected a more compassionate approach to what was an honest mistake.
I would not recommend this app. If a company is going to promote mental wellbeing I believe they have to extend that to how they treat customers.
Within minutes of the charge I contacted customer service support to explain the situation. I had not used the app at all during this period, but they refused to offer a refund and provided no alternative solutions.
What I found particularly disappointing was the complete lack of empathy from a customer support team representing a mental wellbeing app. Given the nature of the service I expected a more compassionate approach to what was an honest mistake.
I would not recommend this app. If a company is going to promote mental wellbeing I believe they have to extend that to how they treat customers.
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Potentially useful but kinda sketchy
I purchased the 4 week package and clicked past all of the other add ons and upgrades but the coach option isn’t clear in the fact it’s an additional $30 one time fee so if you’re interested in trying out the app but want to take advantage of the money-back-guarantee they offer you have to make sure you read all of the fine print and really understand everything you’re signing up for - it was not that clear I was paying an extra 27.99.
Other than that cheaky get around with fees the support team answered me in a timely manner, however my first contact with them asking about what this supposed double charge was they only offered me a $14 refund and extra perks in the app rather than an explanation on any kind - only when I followed up five days after using the app consecutively (as required for the money back guarantee) did I get an answer about what that charge actually was.
I found the coach slightly useful but in my opinion definitely not worth $30 extra on top of the fees for the app - you can only chat via text which although she assured me she was a real person I still had suspicions about Ai or the legitimacy of her identity. It’s hard to trust text bubbles. Additionally she also took very long periods inbetween sent messages during “meeting” times to type a question or response - to the point it seemed peculiar why it was taking that long.
I think the app has some merit with its tools and goals and such but for me I’ve already been through counselling and sought out resources to help and I feel like you can gain this information and support elsewhere that is much less costly or completely free - but that is just my opinion. I took this on as a potential new tool/learning experience and ultimately feel like I’ve been partially scammed/swindled.
Other than that cheaky get around with fees the support team answered me in a timely manner, however my first contact with them asking about what this supposed double charge was they only offered me a $14 refund and extra perks in the app rather than an explanation on any kind - only when I followed up five days after using the app consecutively (as required for the money back guarantee) did I get an answer about what that charge actually was.
I found the coach slightly useful but in my opinion definitely not worth $30 extra on top of the fees for the app - you can only chat via text which although she assured me she was a real person I still had suspicions about Ai or the legitimacy of her identity. It’s hard to trust text bubbles. Additionally she also took very long periods inbetween sent messages during “meeting” times to type a question or response - to the point it seemed peculiar why it was taking that long.
I think the app has some merit with its tools and goals and such but for me I’ve already been through counselling and sought out resources to help and I feel like you can gain this information and support elsewhere that is much less costly or completely free - but that is just my opinion. I took this on as a potential new tool/learning experience and ultimately feel like I’ve been partially scammed/swindled.
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A rip off and a scam
This low-value AI content driven app is designed to trap you into paying a rolling subscription which they make extremely difficult to cancel. Do not sign up - they’ll make you jump through hoops to cancel when you realise you’re not getting much for your money.
Disgusting price
I am SO upset and disappointed. An app focused on self improvement and assisting a person with their mindset can totally screw that same person by not automatically reminding them of the renewal of said subscription. A whopping £77 in total for 3 uses all because I paid £24 for the 12week trial. Used it 3 times and forgot all about it until my bank gives me a charge notice of £53.04 for the renewal.
I contacted Liven IMMEDIATELY after to be told that I needed to go and set up reminders, and that refunds are only granted within 14 days of the initial billing cycle which was the first 12 weeks... so they are keeping the £53.04 that they JUST took even though of course I had to redownload the app, reset my forgotten password all to cancel and delete my account. For them to tell me "it's okay you can still use the service until 24th Nov."
NO IT IS NOT OKAY!
I contacted Liven IMMEDIATELY after to be told that I needed to go and set up reminders, and that refunds are only granted within 14 days of the initial billing cycle which was the first 12 weeks... so they are keeping the £53.04 that they JUST took even though of course I had to redownload the app, reset my forgotten password all to cancel and delete my account. For them to tell me "it's okay you can still use the service until 24th Nov."
NO IT IS NOT OKAY!
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