No refund for cancer patient
After signing up to the service, I was diagnosed with leukaemia whilst on holiday with my family in another country. Due to being in intensive care I was unable to cancel my subscription and was charged £47.99 for a month. I emailed “Simon” and recieved an automated response quoting their money back policy. I explained my situation only to receive pretty much the same email again stating they will not return my money. I am going through chemotherapy alone in a foreign country and trying to make sure I can save some money for family to visit, and this company that is supposed to help you and support you with emotional issues couldn’t care less. Absolute disgrace. I prey they never get cancer and have to go through what I am going through now.
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Careful of auto renew
I didn’t find the app useful and stopped using it. I noticed an auto renew and immediately contacted them to request a refund. This request was denied with a legal jargon response reciting the subscription policy.
Given the immediate request for a refund and the lack of use of the app, I warn people about signing up for this.
I wanted the free trial because I was overwhelmed and then didn’t cancel or request a refund of the trial because I was just going to let it go. Completely forgot to cancel the renewal because I don’t use the app and quite disappointed that an email notifying me of the upcoming subscription wasn’t issued as a reminder (like every other decent app).
Given the immediate request for a refund and the lack of use of the app, I warn people about signing up for this.
I wanted the free trial because I was overwhelmed and then didn’t cancel or request a refund of the trial because I was just going to let it go. Completely forgot to cancel the renewal because I don’t use the app and quite disappointed that an email notifying me of the upcoming subscription wasn’t issued as a reminder (like every other decent app).
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Practice doesn’t work right
I like the app overall, but sometimes an activity is suggested, such as “would you like to watch a relaxing video?” But the activity doesn’t start or there isn’t an option to find the suggested activity. I feel like I am just scratching the surface of what I want to do. Also, the relationship assessment is constantly showing. I am not in a relationship. I can’t figure out how to get it to suggest something different.
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Scam
I did not want a subscription and I’m being charged $50 monthly. It won’t let me unsubscribe! :(
Cobrança indevida
Não gostei da plataforma e não usei o serviço e mesmo assim descontou do meu cartão. Cuidado não cadastre seu cartão nesse aplicativo.
Response from developer
Hi there. Being surprised by a charge is never what we want for anyone, and we want to make this right for you. Please write to us at trust@theliven.com referencing this review so we can look into your situation and help resolve it together.
