Lockly Home User Reviews

Customer Experience

Positive experience58.2% of reviews
Neutral6.6% of reviews
Negative experience35.2% of reviews

~ Based on 122 written reviews from the US App Store.

What users say

Is Lockly Home Safe?

Lockly Home appears safe based on user ratings. AppsHunter Safety Score for Lockly Home is 92/100.

This assessment is based on 1,483 user ratings, with an App Store average of 4.6/5.

Safety Analysis

88.9% of ratings point to a safe experience
1.9% of ratings suggest some concerns
9.2% of ratings point to a risky experience

~ Based on 1,483 App Store ratings for Lockly Home.

Is Lockly Home Legit?

Lockly Home appears to be a legitimate app. AppsHunter Legitimacy Score for Lockly Home is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Never an issue

Works great. Fairly quick to connect. Never have I had an issue with the app in nearly 4 years.

Working great but...

I love our Lockly Video, motion sensing lock, but unfortunately the motion sensing does not work in the hotter summer months 90 degrees. In South Florida that can be average daytime temperature during summer. I kept it anyway after they verified it was a valid issue - hoping it gets corrected in newer versions and lockly replaces mine. Other than that it works flawlessly. Fyi, I figured the issue out and verified the problem - adding cold packs to the first replacement that acted same as original. Lockly did offer to allow return and refund.
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Exellent

Good

Home Door Control

This app is awesome.

Es lo mejor

5

Owner

Great

Samson

Thank you really love it good stuff!

HIGHLY RECOMMEND

Such an amazing company! Super simple to set up, it comes with all the screws and anything you’d need (except for tools) the TapCom card is awesome and super CHEAP for a whole year subscription. Highly recommend

Super easy to use.

Love this app. Super easy to use, connects fast, and makes controlling my Lockly lock effortless. Everything is laid out clearly, and I never have to dig around to find what I need. Five stars all day.

Much slower than previous app

Takes up to a minute to connect to the lock via wifi. Older app was much faster.

Casita

Great system

Working great but...

I love our Lockly Video, motion sensing lock, but unfortunately the motion sensing does not work in the hotter summer months 90 degrees. In South Florida that can be average daytime temperature during summer. I kept it anyway after they verified it was a valid issue - hoping it gets corrected in newer versions and lockly replaces mine. Other than that it works flawlessly. Fyi, I figured the issue out and verified the problem - adding cold packs to the first replacement that acted same as original. Lockly did offer to allow return and refund.
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The Lockly

Great customer service great product

Auto lock time

Hi, could you please add an option to set a auto lock time, currently there is a timer but an actual set time would be more beneficial for home owners. That way the door can be locked each day, incase it was forgotten to be locked at night

Best Smart look hands dawn

App get updated very often the lock it’s amazing well made love this lock
Previously had the Ago Sma. Look no caparison installation in all aspects this lock it’s superior

Much slower than the original app

I’ve been using the original app for about 18 months, and was happy with it. When I was notified there was a new app I downloaded it. I only use a single device, attached to my home WiFi, and the new app takes 10 times longer to connect.

Too many notifications

Overall, the app works to control my lock. The graphics, icons, colors, layout, etc… is not the most intuitive, but it works.

The most annoying thing is that notifications are either on or off. To get my mail, I get a notification when I unlock the door, when it auto locks, when I come back to open it with my watch, and then when I lock it manually. The notifications are extremely annoying and basic compared to a smart lock that I had 10 years ago!

The only thing I care about is when someone unlocks it from outside or if the door is left open or unlocked for X period of time. I should be able to turn off all the other nonsense.
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App is unreliable and frustrating

Recurrently losing connecting with the lock. States connection issues are Bluetooth / wifi when this is working perfectly for other devices and I am standing right next to it. Keeps “forgetting” the lock I have paired it with. Terrible experience with this app and surprised at how poorly it functions!
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Smart lock

This is the best smart lock I ever had

Dementia

You can check the door if it’s locked anywhere