Excellent
Very useful and reliable product
Love
Love this lock. Just wish it would auto save all recordings when someone rings.
Stopped working
I am so disappointed! All of the sudden the lock stopped connecting to the app. Which defeats the purpose of even having the lock!!! I’ve emailed and called for help with no one ever helping me. I’m so mad. Now I have to spend more money to get something new. And I WON’T be buying one from this company.
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Good app; some UX suggestions
1. I would like to customize the notifications further. I want to control separately between “auto lock time reached”, “Visage ID triggered repeatedly”, “the lock is locked but the sensor is open”, etc.
2. I have a household staff that comes on a non-recurring basis, sometimes every few weeks and sometimes every few month. Every time they come I have to add them as a new user. Once the user expires I cannot reactivate them. I have to re-add them.
2. I have a household staff that comes on a non-recurring basis, sometimes every few weeks and sometimes every few month. Every time they come I have to add them as a new user. Once the user expires I cannot reactivate them. I have to re-add them.
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Unreliable
The lock will not connect to WIFI, which I need to use regularly for dog walkers, home service, or baby sitters. Not an experience I would recommend. Will be replacing soonest. By
Best
Thank you
Amor
Damarys
Great Security Lock
These lock system is the best have had. The convenience of locking and unlocking your door anywhere you are, is so great and give you the peace of mind. Also with its life camera and microphones access makes it more upscale. Definitely recommend
Front Door
Good
Owner
App is easy to use
Owner
Great
App is Unreliable
The app is so unreliable. It struggles to connect to the device to unlock my lock that sometimes I have to refresh the app 10-15 times in order for it to connect. And even connected sometimes I have to refresh multiple times for it to actually unlock the device. It’s extremely annoying.
Great app
It is to use and great future
iOS27 Issues
With iOS27, the app will not connect to Bluetooth lock consistently. It’ll work until it doesn’t. The only way to fix it is to completely delete the app and sign back in. Then it works for a little while before you have to repeat. I regret buying the lock so much. Expensive junk.
Lachly home lock
Seems to be an exceptional product. Uses fingerprint, facial recognition, digital lock, and key. Was very easy to install and seems to work excellently
Worth it
This is my second Lockly Home door lock that I have purchased, and I have been very satisfied with the product and you can also do so much with it in which I have not taken full advantage of yet I definitely recommend anyone who wants to make life easy opening your door
Heaven door
Love
BUGGY
Locks are great it’s the software and service that’s awful.
This new app is nothing but problems and it is far worse the you previous app which was much easier to use.
Syncing locks to OS is impossible and the fact you even dare to ask for Subscription to this is gross, you do not know how to make apps functional or working.
Clearly you used AI to build this as it is not human friendly at all visually or otherwise.
This new app is nothing but problems and it is far worse the you previous app which was much easier to use.
Syncing locks to OS is impossible and the fact you even dare to ask for Subscription to this is gross, you do not know how to make apps functional or working.
Clearly you used AI to build this as it is not human friendly at all visually or otherwise.
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Mom
Code
Does what it should do
Happy with the product.
