LUISAVIAROMA User Reviews

Luisa Via Roma S.p.A

What users say

Summarized from real user reviews of LUISAVIAROMA. It highlights the 5 positives and 5 negatives reviewers mention most about this Shopping app.

Positive things

🚀Fast and efficient
👍User-friendly
💰Great deals and discounts
🛒Excellent shopping experience
🚚Fast and reliable delivery

Negative things

🐛Glitches and bugs
🔍Difficult navigation and filtering
💳Issues with payment and refunds
🕰️Slow order processing and delivery
🤖Poor customer service and responsiveness

Top reviews

Most Recent Highest Rated Lowest Rated

The Best app ever!

I am going to need to make purchases on this app, clothes are to literally die for. I am definitely going to be shopping here.

Mk perfectionist

3 months ago

Great quality

Excellent deals, high end brands. Good shipping

Az6ccg

6 months ago

Excellent

Top quality top offers

Jugnu barwal

7 months ago

Fav app

Always use the app for shopping ,no complaints

Zohazoey

10 months ago

Some glitches

I have used LUISAVIAROMA many times and have always been very satisfied with their service, products and delivery. They are a great company. Their app and website have some glitches. As a returning customer the site said both that my email was invalid and when I tried to reset my password that the email was already on their system. I reset with my wife’s email and then my postcode was invalid. I entered my data in several ways and the postcode was accepted only if it was the first item in my address to be entered. PayPal diverted to its Italian site twice and payment failed. Credit card payment glitched out too before finally working. Took an hour to buy the shoes which was annoying. Looking forward to delivery which I am sure will be fast and efficient as before. If I were the company I would have a conversation with my web provider.

manxciw

a year ago

This Nga

Excellent

Lucima examination VR

a year ago

Not working

Get error code every time I try to sign in!

Sach8£&

a year ago

Great selection!

I’m a first time customer ordering from NYC, and loved the selection of women’s wear, def recommend!

Sophie Abr

a year ago

Response from developer

We're delighted to hear you enjoyed the fantastic selection! Thank you for recommending us!

Reliable

Very reliable online shopping experience with lots of brands and best deals

Phunmy01

a year ago

Quality app

Works well, never have any issues

blazefielding

2 years ago

Review

great sales!

kainene

2 years ago

Best website

I have purchased a few wonderful pieces from LUISAVIAROMA. I can’t say enough about the excellent quality, fast shipping! I ordered it within three to five days received it from Italy! At other local USA websites it takes up to 10 days to receive.

mardoubianl

2 years ago

Response from developer

Thank you for your wonderful feedback on our quality and shipping speed!

For the fashion buyers

A great and easy app to navigate and has some of the best selection available

Always-on-top

2 years ago

Response from developer

Dear client, we appreciate your kind words about our app's navigation and selection!

One of the best app i use to shop

Navigation and service is swift, no trashing and is very easy to use.

maude93

2 years ago

Response from developer

Dear customer, thank you so much for your fantastic feedback about the app's ease of use and swift navigation!

Great app

Amazing app with great quality clothing at good prices and very fast delivery highly recommended

M Ramsay

2 years ago

LVR service

Great service. Fast delivery.

Nerfy_m

2 years ago

The app vs others

App deletes earned points if not used for certain of time even though earning them in profile takes the longest time to be updated

The express delivery is not an express with expensive delivery with hangers that cause customs to open packages

The same items in competitive apps but with more expensive prices

LightCooking

2 years ago

Response from developer

Dear Client, We truly regret your disappointment. We would like to assure you that the satisfaction of our clients is our priority and LUISAVIAROMA PRIVILEGE program is loyalty program created especially for our valuable clients. The participation in this loyalty program means that you accept and agree to abide by it’s terms and conditions. The LVR points have an expiry date, and you can check your expiring points in your profile. Regretfully once the pints are expired, they cannot be restored anymore. As for the shipping, even if the service is express there may be a Customs delays which unfortunately are out of our control. Hope this clarifies. Best regards

Always the best availability and styles

My go to place for shopping

EaZee E

2 years ago

Premium Shopping Experience made Consistent

They just check all the boxes, you name it, yes they do that 😎

Yuzu-chan

2 years ago

Response from developer

We're delighted to hear you’re enjoying the premium shopping experience! Thank you for your feedback!

Disappointed

I made a purchase online 20/07 and the status still processing, not recommended this website, be aware they don’t care about customer service and not support if you call them or asking for assistance.

jugabi90