Lumi by Nextcare

Lumi by Nextcare

Take control of your health

188 ratings
83 reviews
With Ads
🏥 Medical
Free
With Ads

Details

  • Released
  • Updated
  • September 23, 2015
  • June 4, 2026

Features

Lumi by Nextcare screenshot #1 for iPhone
Lumi by Nextcare screenshot #2 for iPhone
Lumi by Nextcare screenshot #3 for iPhone
Lumi by Nextcare screenshot #4 for iPhone
Lumi by Nextcare screenshot #5 for iPhone
Lumi by Nextcare screenshot #6 for iPhone
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About

Manage your health insurance and access digital health services conveniently. Check symptoms with AI, consult doctors online via video or chat, find providers, book appointments, and track claims. Get prescriptions delivered and access support from a virtual assistant.

AI symptom checker
Online doctor consultations (video/chat)
Find healthcare providers & book appointments
Submit and track medical claims
Digital health insurance card
Prescription delivery
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What users say

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What's New in Lumi by Nextcare

7.0.14

June 4, 2026

We update Lumi as often as possible to make it faster and more reliable to you. Here are couple of the enhancements you’ll find in the latest update: - Overall improvements in stability and performance - General UI and UX improvements - Squashed some bugs

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User reviews

Doesn’t work

Just get stuck on the checking for update page. Useless

Very slow update

Very slow update and load

Garbage application

SO BUGGY totally unusable for submitting claims.

Unable to find network list

Too much slow interface . not able to search nearest clinic/Hospitals . Search filter resets after pressing back button

Response from developer

Sorry for the inconvenience. You may send an email about this directly to the app team at appsupport@nextcarehealth.com for assistance. Thank you

Worst app

This is the worst app I’ve ever used in last decade at least. It doesn’t open 99.9% of the times, that’s a perfect reliability contrast. If it opens, no feature works without talking at least 3 min as if it is loading done 4k movie. I don’t know if the makers thought this app will be used by not more than 10 users. Checking updates is the only religious thing that works on each use of the app. What a sick example of how bad development looks like. I feel it’s the backend infra issue but not the fronted. Sorry for this sarcasm but it never works when I need it urgently. I’m utterly shocked to see so many positive reviews. Pls done ask me to write to app support team. I have nothing more to say.
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Response from developer

Your feedback has been taken seriously and shared with our technical team for immediate review, particularly regarding stability and performance concerns. We continuously work on improving reliability and user experience, and comments like yours help us identify where we need to do better. Thank you for sharing your feedback.

Developer apps

User experience

🐞

Reported Bugs

170 issues

Search filter resets after pressing back button

Bug

App does not open 99.9% of the times

Bug

Features take at least 3 minutes to load

Bug

Checking updates is the only thing that works

Bug

Hard to navigate

Bug

Lags and is really slow

Bug

Shuts down all the time

Bug

Cannot click on the checkbox to accept terms and conditions

Bug

App never operates fully

Bug

Login issues

Bug

Telehealth, Appointment, and Medicine delivery not working

Bug

Cannot trust the app in critical circumstances

Bug

Cannot apply for reimbursement

Bug

App goes back to page after uploading documents

Bug

App is not opening

Bug

Not loading

Bug

Customer service is useless

Bug

App keeps freezing

Bug

App is very slow

Bug

Disorganized

Bug

Coverage search takes ages to load

Bug

Difficult to search properly

Bug

Impossible to download from the App Store

Bug

Difficult to search for providers

Bug

Partial matches don't get picked up

Bug

Results don't show when you search

Bug

No sort by nearest

Bug

Constantly get an error when trying to upload a claim

Bug

Unable to reset password

Bug

Password change not effective

Bug

Locked out after changing password

Bug

Most of the options are very slow to open

Bug

App never works on mobile data

Bug

Retry or loading screen on high-speed WiFi

Bug

Takes minutes to load

Bug

Not user friendly

Bug

App won't work properly when searching

Bug

App not working

Bug

No option to login on the browser

Bug

Connection time out

Bug

Internet access is fine

Bug

Not all covered hospitals are shown in the list

Bug

Many hospitals don’t show up in the list

Bug

App is a waste of time

Bug

App is very slow

Bug

Messy to figure out claims

Bug

Submitted claims appear and disappear

Bug

Very slow

Bug

Blank interface

Bug

Screen is black and nothing happens

Bug

App never loads

Bug

Still struggling after 2 weeks

Bug

Doesn't boot properly

Bug

Restarted the app

Bug

Stays in a black screen

Bug

Very disappointing for an important app

Bug

Timeout pop-up messages

Bug

Clicking retry ends the story

Bug

Spinning wheel

Bug

Most features doesn’t work

Bug

Old app was far better

Bug

Cannot log in to this new app

Bug

Needs help link doesn’t work

Bug

Takes long time to load/fetch data from server

Bug

Very buggy

Bug

Submitted documents do not show properly when checking after submission of claims

Bug

Receiving an inquiry response shows a blank page

Bug

Resubmitting documents does not always work

Bug

App is VERY slow compared to other similar apps

Bug

Too many bugs

Bug

Completely dysfunctional

Bug

Nothing loads

Bug

Constant errors

Bug

Cannot log in

Bug

UI and UX are horrible

Bug

App is filled with glitches

Bug

Mobile number was already in the app but the latest update removed it

Bug

Cannot add mobile number again because verification code is not received

Bug

Every section has a glitch or is incomplete or hangs

Bug

T&C come up in another language

Bug

Cannot move forward with agreeing to T&C

Bug

If you agree anyway it hangs

Bug

Cannot change any information

Bug

There isn’t an option to edit your information

Bug

FAQ hangs or gives limited information

Bug

There is t even a claim form for reimbursements

Bug

App still showing old policy which is expired

Bug

App is very unreliable

Bug

Sometimes when you try to submit a claim it will not upload the document correctly

Bug

Very frustrating and time consuming

Bug

Garbage

Bug

Truly horrendous app

Bug

Pot luck if it decides to work

Bug

Extremely slow

Bug

Won’t load most pages

Bug

Claim pages don’t work most of the time

Bug

Information is minimal

Bug

Updated Policy Error

Bug

App is not reflecting the new policy

Bug

When trying to register again it says email id already registered

Bug

Unreliable

Bug

App works well when it functions properly

Bug

Frequently has errors

Bug

Doesn’t load list of prior claims

Bug

Doesn’t allow new claims to be uploaded

Bug

Needs to be improved

Bug

App is useless

Bug

App does not work on iPhone Xs running iOS 14.3

Bug

Nextcare seem to be having digital issues across all platforms

Bug

Don’t waste your time

Bug

Keeps crashing

Bug

App keeps crashing while trying to access information

Bug

Keeps crashing on iOS 14.1

Bug

فاشلين (Failed)

Bug

خدماتهم جدًا تعبانه (Their services are very bad)

Bug

لا يعوضون حتى بعد المطالبه يتم الرفض (They don't compensate even after claiming, it's rejected)

Bug

Expired details

Bug

Laggy and unreliable

Bug

The app is very unreliable

Bug

Sometimes when you try to submit a claim it will not upload the document correctly

Bug

Very frustrating and time consuming

Bug

Garbage

Bug

Truly horrendous app

Bug

Pot luck if it decides to work

Bug

Extremely slow

Bug

Won’t load most pages

Bug

Claim pages don’t work most of the time

Bug

Information is minimal

Bug

Updated Policy Error

Bug

App is not reflecting the new policy

Bug

When trying to register again it says email id already registered

Bug

Unreliable

Bug

App works well when it functions properly

Bug

Frequently has errors

Bug

Doesn’t load list of prior claims

Bug

Doesn’t allow new claims to be uploaded

Bug

Needs to be improved

Bug

App is useless

Bug

App does not work on iPhone Xs running iOS 14.3

Bug

Nextcare seem to be having digital issues across all platforms

Bug

Don’t waste your time

Bug

Keeps crashing

Bug

App keeps crashing while trying to access information

Bug

Keeps crashing on iOS 14.1

Bug

فاشلين (Failed)

Bug

خدماتهم جدًا تعبانه (Their services are very bad)

Bug

لا يعوضون حتى بعد المطالبه يتم الرفض (They don't compensate even after claiming, it's rejected)

Bug

Server error

Bug

App is already poorly developed

Bug

Keeps giving server error out of working hours

Bug

Configuration takes ages

Bug

Correct all bugs at least to have usability

Bug

Cannot register, says card number not found

Bug

Pretty pointless app

Bug

Does not recognize card number

Bug

Unable to register

Bug

Asked to verify mobile but have not been sent a code

Bug

Registration page doesn't work

Bug

Cannot register to the app

Bug

No claim upload

Bug

You can’t even upload claims

Bug

Can’t Invite Family

Bug

Have one email for 3 policies and can only view one policy on the app

Bug

Option to invite family does not work on the app

Bug

The GUI of the App can be better

Bug

App and Insurance itself is worse

Bug

Network details are useless

Bug

Registration page doesn't work

Bug

No claim upload

Bug

Can’t Invite Family

Bug

Requested Features

9 requests

Make selection/listing of care providers alphabetically

Feature

Change coverage search to be faster

Feature

Improve backend for faster data loading

Feature

Allow selection of navigation app (e.g., Google Maps)

Feature

Add option to edit information

Feature

Add claim form for reimbursements with clinics

Feature

Fix mobile number verification code issue

Feature

Fix issue with viewing dependants for both parents

Feature

Add teleconsultation functionality

Feature

FAQ

What does Lumi by Nextcare do?

Lumi by Nextcare is a mobile application designed to simplify health management for Nextcare insured members. It allows users to access their insurance benefits, submit and track claims, generate insurance certificates, and download their digital health insurance card. Additionally, it provides access to various digital health services.

What are the key digital health services offered by Lumi?

The app features an AI-powered symptom checker that can identify potential health concerns. Users can also consult with qualified doctors online via video calls or live chat for non-emergency conditions, receive prescriptions, and have them delivered. Furthermore, it helps users find healthcare providers, book appointments, and track medical claims.

Is Lumi by Nextcare free to use?

Based on the provided information, the app is available for free. There is no mention of subscription fees or upfront costs for downloading and using the core features of the application.

How can I find a doctor or book an appointment through Lumi?

Lumi provides access to an extensive healthcare provider network. You can search for over 20,000 doctors based on specialty, language, availability, location, and rating. The app also allows you to get pre-approval and a quote for your appointment, streamlining the booking process.

Can I get my prescriptions delivered through this app?

Yes, a distinctive feature of Lumi is the convenience of having prescription medication delivered to your doorstep. This service is available not only for patients who have had an online teleconsultation but also for those managing existing health conditions who need prescription refills.