Lumi by Nextcare

Search filter resets after pressing back button

App does not open 99.9% of the times

Features take at least 3 minutes to load

Checking updates is the only thing that works

Hard to navigate

Lags and is really slow

Shuts down all the time

Cannot click on the checkbox to accept terms and conditions

App never operates fully

Login issues

Telehealth, Appointment, and Medicine delivery not working

Cannot trust the app in critical circumstances

Cannot apply for reimbursement

App goes back to page after uploading documents

App is not opening

Not loading

Customer service is useless

App keeps freezing

App is very slow

Disorganized

Coverage search takes ages to load

Difficult to search properly

Impossible to download from the App Store

Difficult to search for providers

Partial matches don't get picked up

Results don't show when you search

No sort by nearest

Constantly get an error when trying to upload a claim

Unable to reset password

Password change not effective

Locked out after changing password

Most of the options are very slow to open

App never works on mobile data

Retry or loading screen on high-speed WiFi

Takes minutes to load

Not user friendly

App won't work properly when searching

App not working

No option to login on the browser

Connection time out

Internet access is fine

Not all covered hospitals are shown in the list

Many hospitals don’t show up in the list

App is a waste of time

App is very slow

Messy to figure out claims

Submitted claims appear and disappear

Very slow

Blank interface

Screen is black and nothing happens

App never loads

Still struggling after 2 weeks

Doesn't boot properly

Restarted the app

Stays in a black screen

Very disappointing for an important app

Timeout pop-up messages

Clicking retry ends the story

Spinning wheel

Most features doesn’t work

Old app was far better

Cannot log in to this new app

Needs help link doesn’t work

Takes long time to load/fetch data from server

Very buggy

Submitted documents do not show properly when checking after submission of claims

Receiving an inquiry response shows a blank page

Resubmitting documents does not always work

App is VERY slow compared to other similar apps

Too many bugs

Completely dysfunctional

Nothing loads

Constant errors

Cannot log in

UI and UX are horrible

App is filled with glitches

Mobile number was already in the app but the latest update removed it

Cannot add mobile number again because verification code is not received

Every section has a glitch or is incomplete or hangs

T&C come up in another language

Cannot move forward with agreeing to T&C

If you agree anyway it hangs

Cannot change any information

There isn’t an option to edit your information

FAQ hangs or gives limited information

There is t even a claim form for reimbursements

App still showing old policy which is expired

App is very unreliable

Sometimes when you try to submit a claim it will not upload the document correctly

Very frustrating and time consuming

Garbage

Truly horrendous app

Pot luck if it decides to work

Extremely slow

Won’t load most pages

Claim pages don’t work most of the time

Information is minimal

Updated Policy Error

App is not reflecting the new policy

When trying to register again it says email id already registered

Unreliable

App works well when it functions properly

Frequently has errors

Doesn’t load list of prior claims

Doesn’t allow new claims to be uploaded

Needs to be improved

App is useless

App does not work on iPhone Xs running iOS 14.3

Nextcare seem to be having digital issues across all platforms

Don’t waste your time

Keeps crashing

App keeps crashing while trying to access information

Keeps crashing on iOS 14.1

فاشلين (Failed)

خدماتهم جدًا تعبانه (Their services are very bad)

لا يعوضون حتى بعد المطالبه يتم الرفض (They don't compensate even after claiming, it's rejected)

Expired details

Laggy and unreliable

The app is very unreliable

Sometimes when you try to submit a claim it will not upload the document correctly

Very frustrating and time consuming

Garbage

Truly horrendous app

Pot luck if it decides to work

Extremely slow

Won’t load most pages

Claim pages don’t work most of the time

Information is minimal

Updated Policy Error

App is not reflecting the new policy

When trying to register again it says email id already registered

Unreliable

App works well when it functions properly

Frequently has errors

Doesn’t load list of prior claims

Doesn’t allow new claims to be uploaded

Needs to be improved

App is useless

App does not work on iPhone Xs running iOS 14.3

Nextcare seem to be having digital issues across all platforms

Don’t waste your time

Keeps crashing

App keeps crashing while trying to access information

Keeps crashing on iOS 14.1

فاشلين (Failed)

خدماتهم جدًا تعبانه (Their services are very bad)

لا يعوضون حتى بعد المطالبه يتم الرفض (They don't compensate even after claiming, it's rejected)

Server error

App is already poorly developed

Keeps giving server error out of working hours

Configuration takes ages

Correct all bugs at least to have usability

Cannot register, says card number not found

Pretty pointless app

Does not recognize card number

Unable to register

Asked to verify mobile but have not been sent a code

Registration page doesn't work

Cannot register to the app

No claim upload

You can’t even upload claims

Can’t Invite Family

Have one email for 3 policies and can only view one policy on the app

Option to invite family does not work on the app

The GUI of the App can be better

App and Insurance itself is worse

Network details are useless

Registration page doesn't work

No claim upload

Can’t Invite Family

Make selection/listing of care providers alphabetically

Change coverage search to be faster

Improve backend for faster data loading

Allow selection of navigation app (e.g., Google Maps)

Add option to edit information

Add claim form for reimbursements with clinics

Fix mobile number verification code issue

Fix issue with viewing dependants for both parents

Add teleconsultation functionality