Lumi by Nextcare User Reviews

Name: Lumi by Nextcare
Rating: 4.01596 (188 reviews)

Lumi by Nextcare

NEXtCARE Lebanon SAL

🏥 Medical

What users say

Summarized from real user reviews of Lumi by Nextcare. Based on 188 reviews and a 4.0/5 average, it highlights the 13 positives and 101 negatives reviewers mention most about this Medical app.

Positive things

🚀Fast service
👍Easy to operate
👍User friendly app
👍Easy to upload claims
👍Telehealth feature worked well
👍Very useful apps
👍Fantastic service
👍Great help during pandemic
👍Very easy to use
👍Super easy to use
👍Intuitive and easy to navigate
👍Good design, easy to use
👍Love this new version

Negative things

🐛Slow interface
🐛App doesn't open
🐛Features take too long to load
🐛Hard to navigate
🐛Lags and is very slow
🐛Shuts down all the time
🐛Cannot click checkbox to accept terms
🐛Never operates fully
🐛Cannot use Telehealth, Appointment, Medicine delivery
🐛Cannot trust in critical circumstances
🐛Cannot apply for reimbursement
🐛Uploading documents fails
🐛App not loading
🐛Useless customer service
🐛App keeps freezing
🐛Disorganized
🐛Coverage search takes ages
🐛Impossible to download from App Store
🐛Difficult to search for providers
🐛No sort by nearest
🐛Constant upload errors
🐛Password reset issue
🐛Password change not effective
🐛Locked out after password change
🐛Too slow to open
🐛Horrible service
🐛App never works on mobile data
🐛Slowest and worst app
🐛Not user friendly
🐛App not working
🐛No option to login on browser
🐛Connection time out
🐛Not all covered hospitals shown
🐛Waste of time
🐛Messy to figure out claims
🐛Submitted claims appear and disappear
🐛Blank interface
🐛Black screen
🐛Horrible app, never works
🐛Doesn't boot properly
🐛Worst app and performance
🐛Timeout pop-up messages
🐛Spinning wheel
🐛Most features don't work
🐛Cannot log in
🐛Needs help link doesn't work
🐛Poor app performance
🐛Very buggy
🐛Submitted documents do not show properly
🐛Inquiry response shows blank page
🐛Resubmitting documents does not always work
🐛Pathetic, completely dysfunctional
🐛UI and UX are horrible
🐛Filled with glitches
🐛Mobile number removed after update
🐛Cannot add mobile number again
🐛Does not deserve one star
🐛Every section has a glitch or is incomplete
🐛Hangs
🐛T&C in another language
🐛Cannot change information
🐛No option to edit information
🐛FAQ hangs or gives limited information
🐛No claim form for reimbursements
🐛Expired details shown
🐛Laggy and unreliable
🐛Document upload incorrect
🐛Frustrating and time consuming
🐛Garbage, truly horrendous
🐛Pot luck if it works
🐛Extremely slow
🐛Won't load most pages
🐛Minimal claim information
🐛Updated policy error
🐛App not reflecting new policy
🐛Unreliable
🐛Frequent errors
🐛Doesn't load prior claims
🐛Doesn't allow new claims upload
🐛App is useless
🐛Crashes
🐛Server error
🐛Poorly developed
🐛Basic configuration takes ages
🐛Worst provider ever
🐛Straight rejects claims
🐛Approval takes too long
🐛Forced to go to hospital for approvals
🐛Cannot register
🐛Card number not found
🐛Registration page doesn't work
🐛No claim upload
🐛Cannot invite family
🐛GUI can be better
🐛Insurance itself is worse
🐛Network details are useless
🐛App and insurance itself is worse
🐛Registration page doesn't work
🐛No claim upload
🐛Can’t Invite Family
🐛The GUI of the App can be better

Top reviews

Most Recent Highest Rated Lowest Rated

Doesn’t work

Just get stuck on the checking for update page. Useless

GusCurrie

a month ago

Very slow update

Very slow update and load

@maakii

a month ago

Garbage application

SO BUGGY totally unusable for submitting claims.

gsnemra

4 months ago

Unable to find network list

Too much slow interface . not able to search nearest clinic/Hospitals . Search filter resets after pressing back button

So0raj

4 months ago

Response from developer

Sorry for the inconvenience. You may send an email about this directly to the app team at appsupport@nextcarehealth.com for assistance. Thank you

Worst app

This is the worst app I’ve ever used in last decade at least. It doesn’t open 99.9% of the times, that’s a perfect reliability contrast. If it opens, no feature works without talking at least 3 min as if it is loading done 4k movie. I don’t know if the makers thought this app will be used by not more than 10 users. Checking updates is the only religious thing that works on each use of the app. What a sick example of how bad development looks like. I feel it’s the backend infra issue but not the fronted. Sorry for this sarcasm but it never works when I need it urgently. I’m utterly shocked to see so many positive reviews. Pls done ask me to write to app support team. I have nothing more to say.

suranand

5 months ago

Response from developer

Your feedback has been taken seriously and shared with our technical team for immediate review, particularly regarding stability and performance concerns. We continuously work on improving reliability and user experience, and comments like yours help us identify where we need to do better. Thank you for sharing your feedback.

Service

Very good and fast service

Abdul_@

6 months ago

Response from developer

Thank you for your positive feedback!

Awful app

Hard to navigate, lags and is really slow and shuts down all the time

YASMINESK

6 months ago

STOP CHEATING

I have been to a Ayurvedic clinic to consult my son. Who has alternative treatments coverage. As per the clinic staff only reimbursement is possible. Tried to fill the reimbursement form. It was asking me to accept the terms n conditions. But noway that anyone can click on the checkbox to accept it. The page designed in a such a way that nobody can click on it as the box is hidden at bottom corner. I’m sure these are dirty tricks that insurance companies do to prevent the claim request. Shame…

Harz07

6 months ago

Response from developer

Dear Hareesh, thank you for bringing this to our attention. Can you please try again, and if you still face issues, then kindly get in touch directly with the team by email at appsupport@nextcarehealth.com. Thank you

Never operates fully

This app never operates fully. There is always an issue sometimes with login and sometimes with the feature. Since 2 days I am not able to use Telehealth, Appointment and Medicine delivery. You can not trust this app in critical circumstances.

SaferSunny

7 months ago

Response from developer

Sorry for your experience. Would you mind trying again? If you still face the same issues, please send an email directly to the support team at appsupport@nextcarehealth.com. Thank you

Cannot apply for for claim

I tried more than 10times for ,application for reimbursement in app it is going back to page after uploading documents

Balaram reddy bharadhi

7 months ago

Response from developer

Please try again and if you still face the same issue, kindly send an email to the app team at appsupport@nextcarehealth.com for assistance.

Problem in application

Lumi is not opening from morning. Tried multiple times - it’s not loading! Need to get info about the pending reimbursement claims

AkhiDubai

8 months ago

Response from developer

If you are still facing the same issue, please send an email about it directly to the app team at appsupport@nextcarehealth.com

Useless app for a useless company

I’ve contacted their customer services more times than I can count and all they do is leave me waiting and never answer any questions. They are useless.

AmyZuchi

9 months ago

Slow

The app keeps freezing and slow.

sikanyame

9 months ago

Very slow

Terrible app, not user friendly. Freezes all the time and very disorganised.

Elisaali

10 months ago

Coverage search

Please change coverage search it takes ages to load, it is not helping its hard, to search properly

Mohammad maliq

a year ago

Response from developer

Thank you for your comment. We will share it with the app team so they address it in the next update.

Thumbs down

Worst app I’ve ever had the misfortune of having to use. Takes forever to load, is not user friendly and it’s impossible to download from the App Store

Smylie26

a year ago

Search difficult, constant upload errors

It’s very difficult to search for providers. Partial matches don’t get picked up. Sometimes results don’t show when you search but if you’re lucky enough to scroll and get in list it’s there.

There is no sort by nearest - so a challenge if you want something close to work/home

I constantly get an error when trying to upload a claim

NicolasK29

a year ago

Password reset issue

Unable to reset the password. It is difficult to use in case of emergency. Customer service needs to be fast for medical insurance

mitesh_53

2 years ago

Response from developer

Please send an email about it to appsupport@nextcarehealth.com for assistance. Thank you

Password change not effective

I don't know the reason they provide this much security- almost same like a mobile banking app. I forgot the password and wanted to change it. After changing the password I took a screen shot. But when I tried to log in it says invalid password and now I'm locked out. Everytime I checked with screen shot and confirmed, still this happened

Vinodvnmy