Lyft User Reviews

Customer Experience

Positive experience61.4% of reviews
Neutral5.3% of reviews
Negative experience33.3% of reviews

~ Based on 9,514 written reviews from the US App Store.

What users say

Is Lyft Safe?

Lyft appears safe based on user ratings. AppsHunter Safety Score for Lyft is 98/100.

This assessment is based on 17,771,560 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.3% of ratings point to a safe experience
0.8% of ratings suggest some concerns
0.9% of ratings point to a risky experience

~ Based on 17,771,560 App Store ratings for Lyft.

Is Lyft Legit?

Lyft appears to be a legitimate app. AppsHunter Legitimacy Score for Lyft is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Personable and extremely nice.

Eduardo is down to earth and just a solid person. Thank you for the microbiology/ALS talk! As a microbiology major here at UF in the late 90s, I wish you much success in the future and in finding the cure for the disease.

Beautiful experience.

Sabrina is such a beautiful person. We had an amazing conversation during the ride. Her driving skills and service were amazing.

Lyft driver

Very nice an pleasant..

PERFECT!

My ride with Michael was absolutely PERFECT! One of my best ride shares ever. I’ll even go so far as to say “PERFECTAMUNDO!!!”

Spam notifications

Lyft spams ads through notifications without a way to turn off.

Waste of time

What’s the point of the wait and save option saying it’ll show a drivers detail in X amount of time just to go over that time limit and if you try to cancel after they go over the time limit they’ll charge you a fee…

Use uber instead

Drivers are ditchers, and you often have to wait 30 minutes to get your lyft. Uber stays better

Amazing driver

Ed was quick to pick up very friendly and good conversations

Unreliable, incompetent and irresponsible drivers

If I could a ZERO I will, these Lyft drivers in Boston have become the most unreliable, irresponsible and incompetent! Not only that the app is most expensive than the other ones, I always get at least one or two cancellations before I actually get someone pick me up! I gotta pay $14 for a ride that should be around 7min and it always take them 10-15 (and that’s not counting the 10 min that I had been wait to be pick up) DELETING THIS APP RIGHT FKING NOW!!!
Show more

Gets me where I need to go.

I love being able to get an instant ride

The Best driver in NJ

He was so nice , I am a tourist and he helped me with everything

Always changing

The time for arrival is never right on time it will always be 10 minutes later than what it says and it changed my direction when I was trying to get to work

I take Lyft in several cities

Drivers receive a small amount of what You charge me.

Kerry t

Well manored safe driver all together hell of a good guy

Mel

Excellent

Ride’s too expensive

Rides are too high and causes me to be late for work constantly and I had drunk driver drive me the other day. I complained about it to Lyft and they said they would get back in touch with me 48 hrs and no one ever did!

Lyft always comes thru!

Today I hit jackpot with Lyft and that always starts my day off great! Thanks!

What happened to routing?

Stuck in construction traffic to JFK that the app keeps sending drivers through. Some know to route around, but Lyft used to be almost as good as Waze avoiding traffic now it just Leroy Jenkins straight into nonsense. A trip advertised as 25 minutes will take well over an hour; surface streets would have added 5-10 minutes max.
Show more

First Option to take a ride!!!

Love low price rates the mayor part of the time, ya my fir option to take a ride

Great driver

He made sure I had everything and made sure I got where I was going safely.