Lyft User Reviews
Customer Experience
~ Based on 9,002 written reviews from the US App Store.
What users say
Summarized from real user reviews of Lyft. Based on 18M reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Travel app.
Positive things
- ๐Quick pickup
- ๐Friendly drivers
- ๐ฐAffordable prices
- ๐Clean cars
- ๐ฅฐAwesome app
Negative things
- ๐ฐ๏ธLong wait times
- ๐คInaccurate ETAs
- ๐ซDrivers canceling rides
- ๐ฐUnexpected charges
- ๐Difficulty contacting support
Is Lyft Safe?
Lyft appears safe based on user ratings. AppsHunter Safety Score for Lyft is 98/100.
This assessment is based on 17,674,649 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 17,674,649 App Store ratings for Lyft.
Is Lyft Legit?
Lyft appears to be a legitimate app. AppsHunter Legitimacy Score for Lyft is 100/100.
Based on 100 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Super friendly , clean and comfortable car, highly reliable ๐ would definitely use her services again !
Yall needa update yall drivers because they suck & drive too slow
It was very crowded and no one giving directions when our driver tried to let us out a very rude man said he was going to give us a ticket when we told him we were handicapped he said we should have stopped somewhere else but would not tell us where then issued a ticket to our poor driver
Excellent Driver. A+++
We talked about buses and trucks.
Their app for lost items or support just leads you to a feedback form. No humans or support for urgent situations
needed a ride at four in the morning costed $70 but I still just did it anyways. No one accepted for three hours. I didnโt get to my destination until daylight and had to sit on the sidewalk in the middle of the night for hours. Ruined my weekend
If drivers see a better, more lucrative ride they will last minute cancel and leave you hanging with no apparent consequences to them. Maddening.
I donโt know I donโt know Safe ride conversationist great disposition. Enjoy the trip thank you.The
Great driver. Very friendly, polite and professional
Best Lyft job ever this gentleman is so wonderful so helpful and I really really appreciate it.
My SUV in the shop and I have to get a Lyft or Uber until Thursday. Lyft has better service and rates. Thank you
Nice guy helped me with groceries.. friendly .. gave him $5.00 cash tip
Fantastic Driver
The prices constantly go up after every ride. When itโs kinda supposed to be the other way around but there are deals.
William is friendly, a safe driver-definitely recommend
He was awesome...friendly and great conversation...he was definitely my favorite driver! Wish he could be my driver everytime
I order a ride thinking that it would come in 8 minutes as promised by my estimate before I payed. I ordered it an it said my rider was coming in 16 minutes, This is false advertising as I would never had ordered the ride if it wasnโt going to come in 8 minutes. I canceled that ride and my new ride had the exact same problem. It said 8 minutes and itโs coming in 15. Now Iโm left having to wait 5-7 business days to get my refund. Horrible customer service and lackluster business practices.
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I learned safer driving skills I took notes on correct driving at traffic lights I would have this person specifically drive me everywhere I thoroughly enjoyed the ride
smooth ride nice and quite
