Lyft User Reviews

Customer Experience

Positive experience61.3% of reviews
Neutral5.4% of reviews
Negative experience33.3% of reviews

~ Based on 8,613 written reviews from the US App Store.

What users say

Is Lyft Safe?

Lyft appears safe based on user ratings. AppsHunter Safety Score for Lyft is 98/100.

This assessment is based on 17,575,919 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.3% of ratings point to a safe experience
0.8% of ratings suggest some concerns
0.9% of ratings point to a risky experience

~ Based on 17,575,919 App Store ratings for Lyft.

Is Lyft Legit?

Lyft appears to be a legitimate app. AppsHunter Legitimacy Score for Lyft is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

great driver

quiet, good driver, I recommend

Search of drivers

I’ve waited over 10 mins for a potential driver, 3 of them was selected to pick me up and the 3 of them never came, some how they were not available anymore. I do not recommend if you are supposed to be somewhere in time.

Best

He is a good driver very respectful and polite I will personally recommend him to anyone

Scammers

I don’t use Lyft, only in emergencies. I order two rides one in the morning one in the afternoon. The one in the afternoon I canceled two mins after making it, because I ended up getting a ride. This was on Monday it is now Wednesday and there is still a hold on my account which now has my account in the NEGATIVE! How?
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Good prices

They have good prices better than uber and drivers are quick!

Awesome

Best Drivers who always greet with a smile and ensure their passengers safety.

Issues

Impossible to talk with a real person. Had issues with drivers accepting the ride but going FARTHER from the pick up point and just stopped somewhere, showing no intentions of going to pick up point. I cancelled because I don’t know how long I’m going to wait and I had somewhere to be. Yet I was charged for cancellation fee because the driver was “inconvenienced”. What a joke of a system
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The worse app

This is the worse app ever if you have emergency and need to be somewhere by a certain time never use it because they will take years to get you someone and always ask for more for faster service. They change the payments so fast like it might be 5 one minute ago but 22 the next minute.

World’s greatest driver

I have taken hundreds of Lyft and Uber rides and by far this was the greatest

Policy for drivers

LYFT has a definite advantage over Uber when it comes to their app as it will allow you to favorite drivers you like and block drivers you don’t. It also has a place where you can write a note to the driver. It should be a policy that drivers read the notes before accepting the request. I can’t be the only person who takes LYFT who needs to ride up front because I get carsick in back. I have to take rides to a medical treatment and I get so stressed worrying about whether or not my driver will allow me up front or if I’m going to have to get another driver (then go through the same thing g again), my blood pressure is often high when I get to my appointment and it delays the start of my treatment. A policy requiring drivers to read notes before accepting a request seems a simple, logical thing to do. Notes to drivers do no good if drivers don’t read them and since there is a place for it, riders might reasonably expect the note has been read and the driver is okay with the request. Drivers should not show up to pick me up and motion to the backseat. It’s ridiculous.
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The Best

The best driving app by far for me

Ride to home

I used to rely on Uber for my daily rides to and from work and it used to make me wait for a to 30 minutes at night .
I found this lyft app and though it’s expensive than Uber, it’s worth spending, to save time and for safety reasons.

Keep up the good work!!!

Three Drivers- one finally showed up

We arrived at Orlando Airport and ordered a Lyft.
The program said the driver would be there in 11 minutes. We watched him drive in the opposite direction from the airport while the pickup time kept growing now to 18 minutes. We tried to contact the driver to see what was going on and received no response. We canceled the ride and ordered another ride. We paid more for the priority ride which the program said would take 4 minutes to arrive. We watched in amazement as the driver was driving as if she was lost turning and maneuvering around the airport but never coming in our direction after 30 minutes of waiting she disappeared from our scene and Lyft assigned another driver who drove directly to us. I asked him if there was a traffic problem at the airport and he looked at me confused and said no.
We drove out of the airport and there was no traffic at all.
A ride that I was initially advised would be there turned into a forty minute nightmare.
I’m wondering if going with Waymu might be the future answer to eliminate this problem.
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Hussain

Great 👍

Creepy drivers

If you’re a girl you should feel safe ordering a ride. Not racist but certain types of drivers seem to think that women are on earth for them. Disrespect and to the point of sollicitons is common here! Should try to hire diverse people and give us girls a better chance at a safe ride home or to work.
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Ms. Alford

Love the service, I have used them for over 100 trips to date and have never had a bad ride.

Ridiculous fees

They charge ride cancellation fees even if no one comes

Super nice gray driver

Super nice, very helpful. Great driver would love to drive with her again.

Great Ride clean car

Very chill and awesome music- thank you

Very professional & safe driver.

Such a professional driver and very nice I enjoyed the trip. Felt the whole trip so safe, the car is super clean and comfortable. Helped me with the luggages (appreciate that) What I loved the most is it didn’t smell any smoke (cigarettes). 10+ Stars