Lyft User Reviews

Customer Experience

Positive experience60.9% of reviews
Neutral5.4% of reviews
Negative experience33.7% of reviews

~ Based on 8,177 written reviews from the US App Store.

What users say

Is Lyft Safe?

Lyft appears safe based on user ratings. AppsHunter Safety Score for Lyft is 98/100.

This assessment is based on 17,510,565 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.3% of ratings point to a safe experience
0.8% of ratings suggest some concerns
0.9% of ratings point to a risky experience

~ Based on 17,510,565 App Store ratings for Lyft.

Is Lyft Legit?

Lyft appears to be a legitimate app. AppsHunter Legitimacy Score for Lyft is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great ride

Driver made a new best customer today.

Best driver

A perfect ride. The driver was friendly, professional, and made the trip comfortable and relaxing. The vehicle was clean, the driving was smooth, and I arrived safely and on time. Thank you for the excellent service—I truly appreciate it and would gladly ride with this driver again!

Thank you

Very clean and enjoyable ride

Will be using uber from now on

Paid extra to get picked up in 9 minutes or less. Then says my driver is 17 minutes away? I cancelled that driver and requested a new one and the price immediately went from $49 to $64 dollars. What a scam. Will be using uber from now on, plus its half the price.

Wonderful

This driver was so nice. How can I favorite her? 😊

Thanks Ivan!

Very much appreciated the ride. Your $10.00 cash tip was well earned. Thanks!

Communication ZERO

2 drivers accepted my request, I followed directions as to where I needed to be, updates texted, both no showed. I was in the correct spot both times. VERY DISAPPOINTED AND FRUSTRATED. WHY, WHY, WHY???????

Kevin

10 star driver!!
You can’t get any better than this!!
Kevin is professional, polite, consider, safe &
a bright, beautiful soul!!
I thought I was just getting a simple ride to the San Diego airport but oh it was so much more!!
Enjoyable conversation with Kevin left me feeling so blessed beyond any words!!
Kevin is in class at his own, he definitely goes over and beyond & offered an uplifting experience that words alone cannot convey!!
Kevin, you are an awesome creation & your ride to the airport was a gift to me that I shall never forget….
Keep on being you,
You are so good at what you do, you’re truly gifted & you sure gifted me today with great happiness & a fun loving & safe ride!!
“ I like the way you do what you do because when you do what you do you get it done!!”
Right On!! Right On!!

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
A+++++++++++++++
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Failure to notify of drivers details and arrival time

The driver showed up 15 minutes early without any notification from Lyft. We were not notified of the name of the driver, the kind of vehicle or the fact that he’s arriving early.

App

It’s an app

Service.

Always good service.

PAY DRIVERS MORE

Without increasing prices for customers !

A ride

Throughout my times of having no car and having a car in the shops for mechanic issues Lyft has been my reliable resource since 2023 it has always been the go to for transportation; thank you for making it be easier

Rip off

Whether it’s overpriced car rides plus mandatory tip or overpriced, damaged bikes, everything this company offers is a ripoff. Now they even nickel and dime us for “more boost” for pedal assisted e bikes. Ridiculous.

Price

Every time I check Lyft vs Uber it is less expensive on Lyft.

Satisfied customer

Always prestine drivers.. 👌🏾

App is bad

This app is tooo trash. Good luck getting anywhere on time. Your going to wait an hour for that ride just go back to uber
🤣🤣🤣🤣

Catch a cab

Uber is overprice and Lyft will have you waiting 20 min to “locate a driver”in Miami?!? Terrible app. Just take the cab

Great service

Lyft provides ride services with all professional drivers with clean cars. Great experience with Lyft.

Pick up at the airport

He’s amazing.