Lyft User Reviews
Customer Experience
~ Based on 9,514 written reviews from the US App Store.
What users say
Summarized from real user reviews of Lyft. Based on 18M reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Travel app.
Positive things
- 🚀Quick pickup
- 👍Friendly drivers
- 💰Affordable prices
- 🚗Clean cars
- 🥰Awesome app
Negative things
- 🕰️Long wait times
- 🤔Inaccurate ETAs
- 🚫Drivers canceling rides
- 💰Unexpected charges
- 🔍Difficulty contacting support
Is Lyft Safe?
Lyft appears safe based on user ratings. AppsHunter Safety Score for Lyft is 98/100.
This assessment is based on 17,771,560 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 17,771,560 App Store ratings for Lyft.
Is Lyft Legit?
Lyft appears to be a legitimate app. AppsHunter Legitimacy Score for Lyft is 100/100.
Based on 100 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Eduardo is down to earth and just a solid person. Thank you for the microbiology/ALS talk! As a microbiology major here at UF in the late 90s, I wish you much success in the future and in finding the cure for the disease.
Sabrina is such a beautiful person. We had an amazing conversation during the ride. Her driving skills and service were amazing.
Very nice an pleasant..
My ride with Michael was absolutely PERFECT! One of my best ride shares ever. I’ll even go so far as to say “PERFECTAMUNDO!!!”
Lyft spams ads through notifications without a way to turn off.
What’s the point of the wait and save option saying it’ll show a drivers detail in X amount of time just to go over that time limit and if you try to cancel after they go over the time limit they’ll charge you a fee…
Drivers are ditchers, and you often have to wait 30 minutes to get your lyft. Uber stays better
Ed was quick to pick up very friendly and good conversations
If I could a ZERO I will, these Lyft drivers in Boston have become the most unreliable, irresponsible and incompetent! Not only that the app is most expensive than the other ones, I always get at least one or two cancellations before I actually get someone pick me up! I gotta pay $14 for a ride that should be around 7min and it always take them 10-15 (and that’s not counting the 10 min that I had been wait to be pick up) DELETING THIS APP RIGHT FKING NOW!!!
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I love being able to get an instant ride
He was so nice , I am a tourist and he helped me with everything
The time for arrival is never right on time it will always be 10 minutes later than what it says and it changed my direction when I was trying to get to work
Drivers receive a small amount of what You charge me.
Well manored safe driver all together hell of a good guy
Excellent
Rides are too high and causes me to be late for work constantly and I had drunk driver drive me the other day. I complained about it to Lyft and they said they would get back in touch with me 48 hrs and no one ever did!
Today I hit jackpot with Lyft and that always starts my day off great! Thanks!
Stuck in construction traffic to JFK that the app keeps sending drivers through. Some know to route around, but Lyft used to be almost as good as Waze avoiding traffic now it just Leroy Jenkins straight into nonsense. A trip advertised as 25 minutes will take well over an hour; surface streets would have added 5-10 minutes max.
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Love low price rates the mayor part of the time, ya my fir option to take a ride
He made sure I had everything and made sure I got where I was going safely.
