Lyft User Reviews

Customer Experience

Positive experience61.4% of reviews
Neutral5.4% of reviews
Negative experience33.2% of reviews

~ Based on 9,002 written reviews from the US App Store.

What users say

Is Lyft Safe?

Lyft appears safe based on user ratings. AppsHunter Safety Score for Lyft is 98/100.

This assessment is based on 17,674,649 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.3% of ratings point to a safe experience
0.8% of ratings suggest some concerns
0.9% of ratings point to a risky experience

~ Based on 17,674,649 App Store ratings for Lyft.

Is Lyft Legit?

Lyft appears to be a legitimate app. AppsHunter Legitimacy Score for Lyft is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Highly recommend

Super friendly , clean and comfortable car, highly reliable ๐Ÿ’• would definitely use her services again !

Time

Yall needa update yall drivers because they suck & drive too slow

Parking. At the Hollywood bowl

It was very crowded and no one giving directions when our driver tried to let us out a very rude man said he was going to give us a ticket when we told him we were handicapped he said we should have stopped somewhere else but would not tell us where then issued a ticket to our poor driver

Great Driver

Excellent Driver. A+++

Friendly Airport Driver

We talked about buses and trucks.

No customer support, just bots

Their app for lost items or support just leads you to a feedback form. No humans or support for urgent situations

stranded

needed a ride at four in the morning costed $70 but I still just did it anyways. No one accepted for three hours. I didnโ€™t get to my destination until daylight and had to sit on the sidewalk in the middle of the night for hours. Ruined my weekend

Too easy to cancel

If drivers see a better, more lucrative ride they will last minute cancel and leave you hanging with no apparent consequences to them. Maddening.

Owner

I donโ€™t know I donโ€™t know Safe ride conversationist great disposition. Enjoy the trip thank you.The

Lewis

Great driver. Very friendly, polite and professional

Great job

Best Lyft job ever this gentleman is so wonderful so helpful and I really really appreciate it.

Better Rates

My SUV in the shop and I have to get a Lyft or Uber until Thursday. Lyft has better service and rates. Thank you

Oscar is awesome

Nice guy helped me with groceries.. friendly .. gave him $5.00 cash tip

Great Driver

Fantastic Driver

Prices lie

The prices constantly go up after every ride. When itโ€™s kinda supposed to be the other way around but there are deals.

Great driver

William is friendly, a safe driver-definitely recommend

Great driver

He was awesome...friendly and great conversation...he was definitely my favorite driver! Wish he could be my driver everytime

My ride took 2x the amount of time I was promised.

I order a ride thinking that it would come in 8 minutes as promised by my estimate before I payed. I ordered it an it said my rider was coming in 16 minutes, This is false advertising as I would never had ordered the ride if it wasnโ€™t going to come in 8 minutes. I canceled that ride and my new ride had the exact same problem. It said 8 minutes and itโ€™s coming in 15. Now Iโ€™m left having to wait 5-7 business days to get my refund. Horrible customer service and lackluster business practices.
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Exceptional driver

I learned safer driving skills I took notes on correct driving at traffic lights I would have this person specifically drive me everywhere I thoroughly enjoyed the ride

driver

smooth ride nice and quite