Macy's User Reviews
Customer Experience
~ Based on 1,646 written reviews from the US App Store.
What users say
Summarized from real user reviews of Macy's. Based on 2.3M reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Shopping app.
Positive things
- 👍Seamless integration with rewards program
- 🚀Convenient in-app payments and wallet features
- 👍Personalized shopping experience with style recommendations
- 👍Easy to track purchases and manage rewards
- 👍Positive shopping experience for long-time customers
Negative things
- 🐛Glitchy checkout process and payment issues
- 🐛Inconsistent inventory information and item availability
- 👎Frustrating return and refund policies
- 👎Poor customer service and communication
- 🐛Buggy app performance with crashes and freezes
Is Macy's Safe?
Macy's: Shop, Save, and Earn appears safe based on user ratings. AppsHunter Safety Score for Macy's is 98/100.
This assessment is based on 2,346,885 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 2,346,885 App Store ratings for Macy's.
Is Macy's Legit?
Macy's: Shop, Save, and Earn appears to be a legitimate app. AppsHunter Legitimacy Score for Macy's is 100/100.
Based on 100 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Nightmare and hours trying to put in new credit card. Multiple calls. Very non user friendly and I work computer help desk at community college. This was a nightmare and no normal user would figure it out. Agent was good but I finally figured it out myself
Now that we are retired, our needs have changed with our more casual looks and my mother to help find the right close for her I can always count on Macys to deliver something for everyone Thank you Macys
Nice!!!
I love Macys, I tell everyone I know and don’t know of the amazing offers available here better than any other place!!! Thank you to Karen at the Lancome counter at the Macy’s in Victorville California, she has introduced me to so many new things and helps me with all my beauty purchases. I can’t thank her enough how amazing she is. She is a great person!!
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I like Macy shopping
The app is horrible
Macy's needs to STOP forced updates was hoing to shop at Macy's online today but was forced to update so went to JCP instead
My number one store
Thanks Macy’s for your great selection and delivery!!
Una tienda grande con excelentes productos y marcas
So many random pop up boxes RUIN the shopping experience. Pop up for how you want to view results is constant, unnecessary and makes scrolling difficult. Find something you like and click on the item, a propaganda pop up in the middle of the page blocking the items photo “33 viewed this item”. Filter options take up 1/3 of the screen, pop ups another 1/3 which leaves the shopper 1/3 of an iPad screen to see results. Pathetic
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I like Macy’s it’s a really good store and has amazing sales.
Me encanta
Macys need to say what models size are wearing and have a description of the length and with of the waist and bust as well
I have purchased all my tummy controls under garments from Macy’s. I feel so great when I put my outfits on because they all look great on me.
5 stars
The latest update introduced some bugs. The app tales longer to load and the app constantly returns empty results for popular items like “Estee Lauder”
Never had an opportunity to see how my order was being paid for. Couldn’t even see if my Star Money was able to be used. Dissatisfied.
I found a 2 piece women's hooded sports suit on Facebook. But couldn't find it on app. So I couldn't buy it
Me gusta comprar en Macy’s hay variedad y siempre consigo lo que voy buscando ,sus empleados son muy gentiles siempre te buscan opciones ,siempre quedo muy satisfecha con mi compra ,sus empleados son amables 🤩
