Pathetic app and bad customer suppor
Very bad experience… i order 3 thatte idli from restaurant nearby and after half an hour delivery person calling me and said that ma’am your order is not accepted at restaurant and he was standing there since half n hour… where as i paid prepaid… then i called at restaurant and told me that they don’t see my order details there.. how is it possible when the payment is already made.. he asked me to cancel order coz as per their system my order was not showing there… so i went for customer support but there no help option either… just cancellation option was there and that too non refundable… how come ? It’s not my faulf that my order details are not showing there… also when i contacted them on mail send pictures of my payment and ordee details.. their response was we cant help it because orders got cancelled from restaurant and its got cancelled after payment is done we can’t process your refund… we are sorry that we can’t help it this is are policy… what kind of policy it is ? That restaurant is cancelling your order and you are not even receiving your refund… scammers… swiggy and zomato are way batter…
Show more
Response from developer
Dear user, Please share your details with us at care@magicpin.in and we will look into it at the earliest.
This app doesn’t even deserve one star !
This was my first and last order on Magicpin.
I ordered a vegetarian meal but received an item that appeared to be non-vegetarian. As a vegetarian, this was not a minor mistake—it meant I couldn’t consume the food at all, and I had to dispose of it.
I reported the issue immediately and shared clear photographs as proof. Instead of resolving the issue with a full refund, Magicpin decided to refund only 50% of the order value. I repeatedly explained that the wrong item was delivered and that the food was completely unusable for me, but they kept repeating the same response.
The most frustrating part was the support experience. I spent days following up through chat and email. Every time I contacted them, I received a different explanation. First, I was told the refund would be credited within 7 days. After waiting, they started asking for my bank statement. Then they even shared incorrect payment information, claiming that part of the payment had been made through the Magicpin wallet, even though I had paid via UPI.
Despite providing all the evidence and spending several days following up, the final response I received was simply, “This is the best we can do. We can only provide a 50% refund.” No proper explanation was given as to why I should pay for a mistake that was entirely on their end.
This experience was extremely disappointing and unprofessional. A customer should not have to spend days chasing support for a refund after receiving the wrong order. If this is how customer complaints are handled, I cannot recommend this platform to anyone.
Very poor customer service, poor complaint resolution, and no accountability.
I ordered a vegetarian meal but received an item that appeared to be non-vegetarian. As a vegetarian, this was not a minor mistake—it meant I couldn’t consume the food at all, and I had to dispose of it.
I reported the issue immediately and shared clear photographs as proof. Instead of resolving the issue with a full refund, Magicpin decided to refund only 50% of the order value. I repeatedly explained that the wrong item was delivered and that the food was completely unusable for me, but they kept repeating the same response.
The most frustrating part was the support experience. I spent days following up through chat and email. Every time I contacted them, I received a different explanation. First, I was told the refund would be credited within 7 days. After waiting, they started asking for my bank statement. Then they even shared incorrect payment information, claiming that part of the payment had been made through the Magicpin wallet, even though I had paid via UPI.
Despite providing all the evidence and spending several days following up, the final response I received was simply, “This is the best we can do. We can only provide a 50% refund.” No proper explanation was given as to why I should pay for a mistake that was entirely on their end.
This experience was extremely disappointing and unprofessional. A customer should not have to spend days chasing support for a refund after receiving the wrong order. If this is how customer complaints are handled, I cannot recommend this platform to anyone.
Very poor customer service, poor complaint resolution, and no accountability.
Show more
Response from developer
Kindly share your registered mobile number or order id at care@magicpin.in so that we can look into this concern. Thanks!
Biggest fraud ever happened w me
So basically me and my friends went to the cafe, the pallet which is there in Chhatarpur, so we had paid the bill using magicpin as we had a great discount on it, but the cafe owners denied that they are not accepting the payments from magicpin as they were not able to redeem payments from magicpin. They had already informed magicpin to remove their cafe from the outlet. They have been doing the fraud with the cafe as well, and the staff of Cafe told us that they will refund us that the but the refund never came off. Initially, the team of magicpin was replying us, but after they got to know that yes, they are very serious about the matter like we are very serious about the matter. So they started ghosting us. They are not replying us on the app, they are not even replying the Instagram page. They are not even replying us on the customer care number. They are not picking up the call, they are the biggest fraud ever. We had to pay original amount of the bill AGAIN in the cafe.
Never trust this app.
Never trust this app.
Show more
Response from developer
We understand how serious and frustrating this experience must have been. If a payment was deducted and you had to pay the bill again at the outlet, this needs to be reviewed carefully. Please share your transaction details, payment screenshots, and registered number at care@magicpin.in so our team can investigate the matter and assist you further.
Unreliable Delivery - They cancel orders after waiting for hours
I’ve had multiple frustrating experiences with Magicpin’s delivery service. On several occasions, my orders were accepted on a prepaid basis, but after waiting for a long time (sometimes around 90 minutes), the order eventually got cancelled due to rider unavailability.
There have also been instances where the order appeared to be picked up, but the delivery never arrived and the order had to be cancelled. While refunds were processed in those cases, it doesn’t really compensate for the time lost and the inconvenience caused.
This becomes especially frustrating when ordering dinner late at night. By the time the order gets cancelled, many restaurants are already closed, leaving no option to reorder from somewhere else.
To be fair, the pricing and deals on the platform are often better than other apps, but consistent order fulfilment is just as important. I hope the platform improves its rider availability and delivery reliability so customers don’t have to face this situation repeatedly.
There have also been instances where the order appeared to be picked up, but the delivery never arrived and the order had to be cancelled. While refunds were processed in those cases, it doesn’t really compensate for the time lost and the inconvenience caused.
This becomes especially frustrating when ordering dinner late at night. By the time the order gets cancelled, many restaurants are already closed, leaving no option to reorder from somewhere else.
To be fair, the pricing and deals on the platform are often better than other apps, but consistent order fulfilment is just as important. I hope the platform improves its rider availability and delivery reliability so customers don’t have to face this situation repeatedly.
Show more
Response from developer
We understand how repeated cancellations and late-night order issues can be frustrating, especially after long wait Please share your order IDs at care@magicpin.in, so we can review these cases and assist you further.
Best food delivery App
I've been using Magicpin for a while now, and it has completely changed the way I shop and dine out! The app offers amazing cashback and rewards on everyday purchases, making it super easy to save money. I love how I can earn points just by uploading my bills and then redeem them for great discounts at my favorite restaurants, cafes, and stores.
The user interface is smooth, and the app provides personalized recommendations based on my location and preferences. The deals are genuinely useful, and l've discovered so many new places thanks to Magicpin. Plus, the customer support is responsive and helpful whenever I have a query.
If you're someone who loves saving money while exploring new places, Magicpin is a must-have!
Highly recommend it!
The user interface is smooth, and the app provides personalized recommendations based on my location and preferences. The deals are genuinely useful, and l've discovered so many new places thanks to Magicpin. Plus, the customer support is responsive and helpful whenever I have a query.
If you're someone who loves saving money while exploring new places, Magicpin is a must-have!
Highly recommend it!
Show more
Response from developer
It is delightful to hear such positive words, and it’s always a pleasure to serve our users.
