Pathetic app and bad customer suppor
Very bad experience… i order 3 thatte idli from restaurant nearby and after half an hour delivery person calling me and said that ma’am your order is not accepted at restaurant and he was standing there since half n hour… where as i paid prepaid… then i called at restaurant and told me that they don’t see my order details there.. how is it possible when the payment is already made.. he asked me to cancel order coz as per their system my order was not showing there… so i went for customer support but there no help option either… just cancellation option was there and that too non refundable… how come ? It’s not my faulf that my order details are not showing there… also when i contacted them on mail send pictures of my payment and ordee details.. their response was we cant help it because orders got cancelled from restaurant and its got cancelled after payment is done we can’t process your refund… we are sorry that we can’t help it this is are policy… what kind of policy it is ? That restaurant is cancelling your order and you are not even receiving your refund… scammers… swiggy and zomato are way batter…
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Response from developer
Dear user, Please share your details with us at care@magicpin.in and we will look into it at the earliest.
This app doesn’t even deserve one star !
This was my first and last order on Magicpin.
I ordered a vegetarian meal but received an item that appeared to be non-vegetarian. As a vegetarian, this was not a minor mistake—it meant I couldn’t consume the food at all, and I had to dispose of it.
I reported the issue immediately and shared clear photographs as proof. Instead of resolving the issue with a full refund, Magicpin decided to refund only 50% of the order value. I repeatedly explained that the wrong item was delivered and that the food was completely unusable for me, but they kept repeating the same response.
The most frustrating part was the support experience. I spent days following up through chat and email. Every time I contacted them, I received a different explanation. First, I was told the refund would be credited within 7 days. After waiting, they started asking for my bank statement. Then they even shared incorrect payment information, claiming that part of the payment had been made through the Magicpin wallet, even though I had paid via UPI.
Despite providing all the evidence and spending several days following up, the final response I received was simply, “This is the best we can do. We can only provide a 50% refund.” No proper explanation was given as to why I should pay for a mistake that was entirely on their end.
This experience was extremely disappointing and unprofessional. A customer should not have to spend days chasing support for a refund after receiving the wrong order. If this is how customer complaints are handled, I cannot recommend this platform to anyone.
Very poor customer service, poor complaint resolution, and no accountability.
I ordered a vegetarian meal but received an item that appeared to be non-vegetarian. As a vegetarian, this was not a minor mistake—it meant I couldn’t consume the food at all, and I had to dispose of it.
I reported the issue immediately and shared clear photographs as proof. Instead of resolving the issue with a full refund, Magicpin decided to refund only 50% of the order value. I repeatedly explained that the wrong item was delivered and that the food was completely unusable for me, but they kept repeating the same response.
The most frustrating part was the support experience. I spent days following up through chat and email. Every time I contacted them, I received a different explanation. First, I was told the refund would be credited within 7 days. After waiting, they started asking for my bank statement. Then they even shared incorrect payment information, claiming that part of the payment had been made through the Magicpin wallet, even though I had paid via UPI.
Despite providing all the evidence and spending several days following up, the final response I received was simply, “This is the best we can do. We can only provide a 50% refund.” No proper explanation was given as to why I should pay for a mistake that was entirely on their end.
This experience was extremely disappointing and unprofessional. A customer should not have to spend days chasing support for a refund after receiving the wrong order. If this is how customer complaints are handled, I cannot recommend this platform to anyone.
Very poor customer service, poor complaint resolution, and no accountability.
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Response from developer
Kindly share your registered mobile number or order id at care@magicpin.in so that we can look into this concern. Thanks!
Biggest fraud ever happened w me
So basically me and my friends went to the cafe, the pallet which is there in Chhatarpur, so we had paid the bill using magicpin as we had a great discount on it, but the cafe owners denied that they are not accepting the payments from magicpin as they were not able to redeem payments from magicpin. They had already informed magicpin to remove their cafe from the outlet. They have been doing the fraud with the cafe as well, and the staff of Cafe told us that they will refund us that the but the refund never came off. Initially, the team of magicpin was replying us, but after they got to know that yes, they are very serious about the matter like we are very serious about the matter. So they started ghosting us. They are not replying us on the app, they are not even replying the Instagram page. They are not even replying us on the customer care number. They are not picking up the call, they are the biggest fraud ever. We had to pay original amount of the bill AGAIN in the cafe.
Never trust this app.
Never trust this app.
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Response from developer
We understand how serious and frustrating this experience must have been. If a payment was deducted and you had to pay the bill again at the outlet, this needs to be reviewed carefully. Please share your transaction details, payment screenshots, and registered number at care@magicpin.in so our team can investigate the matter and assist you further.
Unreliable Delivery - They cancel orders after waiting for hours
I’ve had multiple frustrating experiences with Magicpin’s delivery service. On several occasions, my orders were accepted on a prepaid basis, but after waiting for a long time (sometimes around 90 minutes), the order eventually got cancelled due to rider unavailability.
There have also been instances where the order appeared to be picked up, but the delivery never arrived and the order had to be cancelled. While refunds were processed in those cases, it doesn’t really compensate for the time lost and the inconvenience caused.
This becomes especially frustrating when ordering dinner late at night. By the time the order gets cancelled, many restaurants are already closed, leaving no option to reorder from somewhere else.
To be fair, the pricing and deals on the platform are often better than other apps, but consistent order fulfilment is just as important. I hope the platform improves its rider availability and delivery reliability so customers don’t have to face this situation repeatedly.
There have also been instances where the order appeared to be picked up, but the delivery never arrived and the order had to be cancelled. While refunds were processed in those cases, it doesn’t really compensate for the time lost and the inconvenience caused.
This becomes especially frustrating when ordering dinner late at night. By the time the order gets cancelled, many restaurants are already closed, leaving no option to reorder from somewhere else.
To be fair, the pricing and deals on the platform are often better than other apps, but consistent order fulfilment is just as important. I hope the platform improves its rider availability and delivery reliability so customers don’t have to face this situation repeatedly.
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Response from developer
We understand how repeated cancellations and late-night order issues can be frustrating, especially after long wait Please share your order IDs at care@magicpin.in, so we can review these cases and assist you further.
Best food delivery App
I've been using Magicpin for a while now, and it has completely changed the way I shop and dine out! The app offers amazing cashback and rewards on everyday purchases, making it super easy to save money. I love how I can earn points just by uploading my bills and then redeem them for great discounts at my favorite restaurants, cafes, and stores.
The user interface is smooth, and the app provides personalized recommendations based on my location and preferences. The deals are genuinely useful, and l've discovered so many new places thanks to Magicpin. Plus, the customer support is responsive and helpful whenever I have a query.
If you're someone who loves saving money while exploring new places, Magicpin is a must-have!
Highly recommend it!
The user interface is smooth, and the app provides personalized recommendations based on my location and preferences. The deals are genuinely useful, and l've discovered so many new places thanks to Magicpin. Plus, the customer support is responsive and helpful whenever I have a query.
If you're someone who loves saving money while exploring new places, Magicpin is a must-have!
Highly recommend it!
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Response from developer
It is delightful to hear such positive words, and it’s always a pleasure to serve our users.
Super App for Savings on Vouchers & Rewards
I've been using Magicpin for a while now, and it has completely changed the way I shop and dine out!
The app offers amazing cashback and rewards on everyday purchases, making it super easy to save money. I love how I can earn points just by uploading my bills and then redeem them for great discounts at my favorite restaurants, cafes, and stores.
The user interface is smooth, and the app provides personalized recommendations based on my location and preferences. The deals are genuinely useful, and I've discovered so many new places thanks to Magicpin. Plus, the customer support is responsive and helpful whenever I have a query.
The app offers amazing cashback and rewards on everyday purchases, making it super easy to save money. I love how I can earn points just by uploading my bills and then redeem them for great discounts at my favorite restaurants, cafes, and stores.
The user interface is smooth, and the app provides personalized recommendations based on my location and preferences. The deals are genuinely useful, and I've discovered so many new places thanks to Magicpin. Plus, the customer support is responsive and helpful whenever I have a query.
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Response from developer
Thanks for the 5-star rating—happy saving with magicpin.
Food
I had a very disappointing experience with this food app. From placing the order to receiving the food, everything went wrong. The delivery was extremely late, and there was no proper update or communication through the app. When the food finally arrived, it was cold and poorly packed, which completely ruined the experience.
The quality of the food was far below expectations and definitely not worth the price. What made the situation worse was the customer support. I tried contacting them multiple times, but there was either no response or very generic replies that did not solve the problem at all. It felt like they don’t care about customers once the payment is done.
The app interface itself is also confusing and slow, with frequent glitches while ordering. Overall, this app wastes both time and money. There are much better food delivery apps available, and I would strongly advise others to avoid using this one. Very dissatisfied and will not be using it again.
The quality of the food was far below expectations and definitely not worth the price. What made the situation worse was the customer support. I tried contacting them multiple times, but there was either no response or very generic replies that did not solve the problem at all. It felt like they don’t care about customers once the payment is done.
The app interface itself is also confusing and slow, with frequent glitches while ordering. Overall, this app wastes both time and money. There are much better food delivery apps available, and I would strongly advise others to avoid using this one. Very dissatisfied and will not be using it again.
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Response from developer
This is not the experience we want for our users. Please share your order details with us at care@magicpin.in so we can assist you further.
THEY ARE FRAUD!!!
I had hell of an experience last night. Ordered 3 dosa and received 2 vada. When I raised this to customer care they said this will take 4 hours to resolve, like seriously??? And when I asked that what do I do till then ? I mean this ain’t any cloth shopping mishap, I ordered food and now am
I suppose to sit hungry or what. Well guess what they suggested, asked me to eat Maggie. Well the suggestion should be that maybe I should’ve ordered from Zomato or Swiggy, even if such mishap would’ve happened there as well, I am assured it would’ve been resolved last night only within half hour. Andddd not only this, I kept my calm gave these guys 4 hours to resolve this, woke up this morning after 9 hours to when I complained and it’s still not resolved. And they are calling this “priority” case, I wonder what kind of nightmare experience other customers must be dealing with. It’s ridiculous man, and now the customer care don’t know by when it’s going to resolve since it’s last there TAT. Don’t download this app, don’t order from them, one mishap and you will be struck with no resolution. I will make sure to do a long complain to consumer court for the mental strain I went through.
I suppose to sit hungry or what. Well guess what they suggested, asked me to eat Maggie. Well the suggestion should be that maybe I should’ve ordered from Zomato or Swiggy, even if such mishap would’ve happened there as well, I am assured it would’ve been resolved last night only within half hour. Andddd not only this, I kept my calm gave these guys 4 hours to resolve this, woke up this morning after 9 hours to when I complained and it’s still not resolved. And they are calling this “priority” case, I wonder what kind of nightmare experience other customers must be dealing with. It’s ridiculous man, and now the customer care don’t know by when it’s going to resolve since it’s last there TAT. Don’t download this app, don’t order from them, one mishap and you will be struck with no resolution. I will make sure to do a long complain to consumer court for the mental strain I went through.
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Response from developer
We apologize for the inconvenience caused. Please update the details here or contact us at care@magicpin.in so that we can have a look into this right away.
terrible experience
I was attracted by the relatively good deals they have on most popular places compared to what’s offered by their competitors like Swiggy and Zomato. But then I placed my order and had the worst experience possible - my order never arrived. Never in my life have I experienced this. Turns out the delivery associate marked it ‘picked’ and just drove off with my food.
The customer care representative has been nice but the process is painfully slow. I don’t know why you need to prioritise “reaching the delivery associate” who in your own words is “unresponsive”over placing another order from your end to ensure the customer who has been waiting for over an hour gets their food first. It’s absurd that you think your customer would wait while you try and catch a hold of your delivery associate.
Thought I’d save a few rupees by using Magicpin. Better to spend a few extra rupees than have such an experience is what has been my takeaway from this.
The customer care representative has been nice but the process is painfully slow. I don’t know why you need to prioritise “reaching the delivery associate” who in your own words is “unresponsive”over placing another order from your end to ensure the customer who has been waiting for over an hour gets their food first. It’s absurd that you think your customer would wait while you try and catch a hold of your delivery associate.
Thought I’d save a few rupees by using Magicpin. Better to spend a few extra rupees than have such an experience is what has been my takeaway from this.
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Response from developer
We are glad to inform you that the issue with ticket ID 7731918 has been resolved. Thanks
Extremely Disappointed with Magicpin’s Service
I had a very poor experience with Magicpin while ordering food. The estimated delivery time showed 30 minutes, but I ended up receiving my order after more than an hour. I tried contacting the delivery person, but he was completely unaware of the order details — he even asked me which “tablet” I had ordered, when it was clearly a food order.
Despite explaining everything to him, he casually responded that it would take another hour to deliver, which is unacceptable. I also contacted the restaurant, and they informed me that they had not received the payment from Magicpin, even though I had already paid in advance through the app (no cash on delivery option was available).
This entire experience was unprofessional and frustrating. Delayed service, lack of coordination, and confusion between the delivery person, restaurant, and app — all of it reflects very poorly on Magicpin. I do not recommend using the platform unless these issues are addressed seriously.
Despite explaining everything to him, he casually responded that it would take another hour to deliver, which is unacceptable. I also contacted the restaurant, and they informed me that they had not received the payment from Magicpin, even though I had already paid in advance through the app (no cash on delivery option was available).
This entire experience was unprofessional and frustrating. Delayed service, lack of coordination, and confusion between the delivery person, restaurant, and app — all of it reflects very poorly on Magicpin. I do not recommend using the platform unless these issues are addressed seriously.
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Response from developer
Sorry for the experience. Please share your order ID at care@magicpin.in so we can check what went wrong and work on resolving this for you.
Bad experience
Recently, only I got to know about magicpin and started using it and the beginning I said it is okay very good but recently last two days what is happening in this app, I really don’t know. Literally they are like cheating on us. Simply. No use of this app ! today, what happened is there I ordered for 2 combo n I received only one ! contacted with the customer support. They were like it might take up to 8 hours to sort this problem. I don’t know what does that make sense. even I said I don’t wantr refund you can just give me food, even that is not possible for them.
Because they mention they can’t arrange a delivery partner. I don’t know what is this support Yeah recently day before yesterday what happened? Is that one guy not one guy delivery partner at 20 minutes, I didn’t got anything so that I came here. I don’t know why he came here without food. Does this makes sense is the thing what you guys are doing? I don’t know. Even the customer support is very bad. like literally these people doing something, can’t even explain a party like I don’t think this is a good helpful customers.
I never put reviews on any apps or anything, but I have to say this because of that reason
Because they mention they can’t arrange a delivery partner. I don’t know what is this support Yeah recently day before yesterday what happened? Is that one guy not one guy delivery partner at 20 minutes, I didn’t got anything so that I came here. I don’t know why he came here without food. Does this makes sense is the thing what you guys are doing? I don’t know. Even the customer support is very bad. like literally these people doing something, can’t even explain a party like I don’t think this is a good helpful customers.
I never put reviews on any apps or anything, but I have to say this because of that reason
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Unethical practices and infringement of consumer rights. Avoid… avoid… avoid
At max stores I was asked to download the magic pin app to buy vouchers and made to redeem them for some on going offer. I paid 2250/- to avail vouchers worth 2500/-. However as per the max stores the transaction ‘failed’ so they made me undergo this exercise again. Post checking credit card statement, i was shocked to know that my amount is debited twice. I humbly requested magic pin customer care to kindly refund the amount for duplicate transaction as I intended buy vouchers once and it twice. Despite repeated references of RBI norms for refunding duplicate transactions, magic pin customer care bluntly told me that I would have to retrain the vouchers which have been bought twice. This is pure greed and insensitive attitude to customers hard earned money. I strongly suggest you all to avoid this fraudulent organisation who are simply taking un due advantage of network issues.
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Customer support and food
No customer support at all. For wrong order received I was continuously trying to contact support no help for 2 days. When restaurant does not have a item and still makes us order it when we requested to cancel. They refused to rejected stating me to cancel the order. To cancel order there is no support basically. Delivery guy charged extra 50 ruppee for deliver delay made by restaurant. So I'm the one who was suffering I shout be the one who
Should be asking compensation and instead these guys took compensation from me in the form of money, time and too much nonsense. I gave that 2 star rating Hi St because sometimes in get food in less price. But please don't depend on this app when you are hungry. You don't know if your order will be delivered or no. I don't know how come this app has 4 ratingon app store. Completely fakereviews, it is a2 star app
Should be asking compensation and instead these guys took compensation from me in the form of money, time and too much nonsense. I gave that 2 star rating Hi St because sometimes in get food in less price. But please don't depend on this app when you are hungry. You don't know if your order will be delivered or no. I don't know how come this app has 4 ratingon app store. Completely fakereviews, it is a2 star app
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Title: Fantastic App for Savings & Rewards!
I’ve been using Magicpin for a while now, and it has completely changed the way I shop and dine out! The app offers amazing cashback and rewards on everyday purchases, making it super easy to save money. I love how I can earn points just by uploading my bills and then redeem them for great discounts at my favorite restaurants, cafes, and stores.
The user interface is smooth, and the app provides personalized recommendations based on my location and preferences. The deals are genuinely useful, and I’ve discovered so many new places thanks to Magicpin. Plus, the customer support is responsive and helpful whenever I have a query.
If you’re someone who loves saving money while exploring new places, Magicpin is a must-have! Highly recommend it!
The user interface is smooth, and the app provides personalized recommendations based on my location and preferences. The deals are genuinely useful, and I’ve discovered so many new places thanks to Magicpin. Plus, the customer support is responsive and helpful whenever I have a query.
If you’re someone who loves saving money while exploring new places, Magicpin is a must-have! Highly recommend it!
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Highly Impressive
I’ve been using Magicpin for a while now, and it has truly transformed my shopping and dining experience. The app makes it super easy to earn cashback and rewards just by uploading bills from restaurants, grocery stores, fashion outlets, and more. The best part? The deals and discounts are unbeatable!!!!!
I love how user-friendly the app is, with a smooth interface and a variety of offers that help me save money on my everyday expenses. The Magicpin points system is fantastic—you can redeem them for vouchers from top brands, making it a win-win situation.!!!!
The customer support is also responsive, ensuring a hassle-free experience. If you’re someone who loves discounts, rewards, and discovering new places.!!!!!!
I love how user-friendly the app is, with a smooth interface and a variety of offers that help me save money on my everyday expenses. The Magicpin points system is fantastic—you can redeem them for vouchers from top brands, making it a win-win situation.!!!!
The customer support is also responsive, ensuring a hassle-free experience. If you’re someone who loves discounts, rewards, and discovering new places.!!!!!!
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If I had an option, I would recommend blacklisting this application. Fraud company
I placed an order through the Magicpin app with McDonald’s, but after waiting for almost 20 minutes with no updates or activity, I went to the store to check on it. The staff informed me they hadn’t received any order from Magicpin. I then tried reaching out to Magicpin’s customer support, only to spend another 20 minutes dealing with automated responses, without any resolution.
In the end, I was left with no food and no refund. After nearly three days, I received a call stating that the issue had been “resolved,” and I would get only half the amount I paid as a refund. This is absolutely unacceptable. The support team doesn’t even bother to respond properly.
This experience has been the worst kind of customer service, and I strongly recommend using reliable platforms like Swiggy or Zomato instead. Magicpin seems highly unreliable, and there’s a sense of a potential scam here. Be cautious when using this app.
In the end, I was left with no food and no refund. After nearly three days, I received a call stating that the issue had been “resolved,” and I would get only half the amount I paid as a refund. This is absolutely unacceptable. The support team doesn’t even bother to respond properly.
This experience has been the worst kind of customer service, and I strongly recommend using reliable platforms like Swiggy or Zomato instead. Magicpin seems highly unreliable, and there’s a sense of a potential scam here. Be cautious when using this app.
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Response from developer
We are glad to inform you that the issue with ticket ID 5526847 has been resolved. We would like to request that you kindly change your rating to 5-star. Thanks
Worst app ever
Placed order and waited for 2 hours to get the order delivered all of a sudden the order got cancelled without any reason and no response from customer support
fraud by the delivery partner and restaurants
i ordered a burger from burger king . 25 miniutes later i called the delivery guy, firstly he was asking me from which company I ordered then his location was switching like anything like it was jumping on the map, then after some time i was assigned some other delivery guy when i called him he said the order was taken away by the first guy then i called burger king they said we dont know the name of the person who took your order and he didn't gave any kind of info about the order and he hung up on me then the second guy called and he was asking me to complain to the customer care about this, I asked him his name he was continiously saying see the name in the app in the app then he said i am cancelling your order you do the same
I mean what was that , they all are together in this scam both the delivery guys and the cafe also they waisted my 1.5 hours in the PLEASE DO NOT ORDER FROM THIS APP
I mean what was that , they all are together in this scam both the delivery guys and the cafe also they waisted my 1.5 hours in the PLEASE DO NOT ORDER FROM THIS APP
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Response from developer
Dear user, Please share your contact detail or order id with us at care@magicpin.in and we will look into it at the earliest.
Avoid MagicPin: No Refunds and Poor Customer Support
I recently used MagicPin for ordering food, and while the estimated delivery time was 30 minutes, the order got delayed beyond that. As a result, I decided to cancel the order, which I paid for online via UPI at the time of purchase. However, after canceling the order, I did not receive a refund for the amount paid.
I contacted MagicPin customer support via email, but the response was not satisfactory. The issue remains unresolved, and I’m really disappointed with the service. The delay and the lack of timely refund process make me reconsider using this app in the future.
I hope MagicPin addresses this issue seriously and improves its refund mechanism to avoid inconvenience for customers.
I contacted MagicPin customer support via email, but the response was not satisfactory. The issue remains unresolved, and I’m really disappointed with the service. The delay and the lack of timely refund process make me reconsider using this app in the future.
I hope MagicPin addresses this issue seriously and improves its refund mechanism to avoid inconvenience for customers.
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Fefund my money back
Worst app I ever used . Ordered one time and didnot get that . They are thieves of money. Also didn’t get my money refund back. Please donot use it never ever.
