Book direct from airlines or hotel
They will charge convenience fee plus GST along with your Airline or Hotel charge plus GST. But, these people are not responsible as per their terms for cancellation and they wouldn’t refund any of that fee, except what airline or hotel. Beware of these cheap scam tricks by these low-life scammers.
Multicity search error
Very user friendly app.
But gets crash whenever i hit multicity search button in ios
But gets crash whenever i hit multicity search button in ios
Pathetic Customer Service
I have been waiting for my refund for a flight since 7 months. These guys have kept giving me all possible excuses. Totally done with there service. Nobody really seems to care. Every time you call them, they ask the same old question and nobody really resolves the issue.
Wrong refund
I booked and cancelled my booking much before the deadline date. I was informed 100% refund but found AED 30 deducted from the amount I paid. I need complete refund please as promised in cancellation policy .
Swift and Efficient
I experienced one issue with an automatic cancellation. However, since then it has been a rewarding experience- swift and efficient
Train booking is bad
Train booking is bad
Zero support for International booking
I have booked a flight from UK to India, and there is no support on customer care provided in booking reference IDs are correct. Most of them are switched off and automatically gets cut. This is such a poor management and professional service for the customers. Trust Make trip for international travelling. I do not recommend this. Until that, I have not gotten any resolutions and I don’t know where to reach out in spite of writing emails. There is no reply. It’s almost been five business days, but then no reply. I want this to be addressed ASAP.
Extended 1,45,000 INR in booking flight, and I am unable to receive any support on my tickets instead, I got ancillary services refund. I don’t know why I never asked to refund.
Extended 1,45,000 INR in booking flight, and I am unable to receive any support on my tickets instead, I got ancillary services refund. I don’t know why I never asked to refund.
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Waste customer service
After arriving in airport I booked room worth 1700 . No iptions were available to select check in time and no information given about cancellation policy before payment . When I called the hotel they said no rooms available and when I contacted customer service he said straight it is my responsibility to be aware and not to be scammed. How can someone who never booked a hotel room before is aware about these rules . When I asked hotel they said they are not responsible. What a service. If you don't have enough information people would have call hotel directly. Why do we need an App like this. Utter waste of time and money.
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Makemytrip staff behaviour is so bad
I booked a room in thrichy through makemytrip. But the hotel management called me and said that “ the hotel room is fulled so that you should cancel the booking (“ they says in polite”). Then i called makemytrip and asked about this . The Ai assistant is so rude and didn’t connect me to the makemytrip staff . At last i wanted to be rude , then the AI assistant connected me to the staff . The staff behaviour is same as AI .
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Good customer service
Excellent service
Scam
It bring to another site after waste lot time that says prize increase
Horrible Experience for booking
It’s on the 6th floor open terrace no lift to go there I have to climb stair case with my baggage . Because the room is on terrace it is open and no safety no security and the main thing while I am booking the hotel I have checked in to the particularly saying safe environment particularly suitable for solo female travellers. There is no use of checking that option at least no consideration from your end especially for solo women travellers , I kindly recommend strongly to remove that Option from ur end which is absolutely meaningless and worthless.The terrace was using by men during the laundry and spreading the clothes there u can find the same in the above attached video. It’s only one room in the terrace and no any other rooms and accessible to any body to enter the room and I strongly Cobden for allotting this type of unsafe room to lady solo travellers. Even the prices are getting varied from the first stage to the final stage of booking and price got jumped and the final price got doubled by the end.I strongly not recommend and got very disappointed hope is there any option I would recommend 0 rating
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Contact
No easy way to contact customer service. The discount codes given, doesn’t work while booking
Worst app for cancellation
I choose to change my travel date but mmt was keep forcing me to cancle my booking because they gonna get more profit from it instead of changing date of travel. Full of gross. I gave me them business in lakhs but they keep performing like they gonna earn pennies instead of real profit. Worst app ever
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Untrustworthy
This guys don’t have excess to there drivers and vendor , drivers are uneducated enough to not to navigate to the hotels like aloft by Marriott Delhi, they left my daughter and her to kids stranded for three hours and ended up suggesting to take alternative,
Very useful
Very helpful app
The worst customer service experience ever
Please don’t book through this app especially international trips, I booked and they cancelled one of my connections flight, I requested refund and I still did not received it, it’s been over 6 months, they never reply to the email, worst and awful customer service experience.
Never recommend to anyone!!
Never recommend to anyone!!
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Refund request
I submitted my refund request on May 4, and I have been following up ever since. Unfortunately, I have not received any response or update regarding the status of my refund. The Saudi Arabia customer support number does not work, and there is no direct way to contact customer service. This has been a very frustrating experience. I kindly request that you review my case and provide an update as soon as possible.
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Booking hotel
A very easy and quick booking on the app
Terrible Customer Service & Refund Experience
I had one of the worst refund experiences I’ve ever had.
My hotel confirmed in writing that my booking was cancelled and that the refund was processed without deductions. Despite this, MakeMyTrip refunded only a small portion of the money and repeatedly failed to provide a clear financial breakdown explaining where the remaining amount went.
I spent weeks contacting customer support, the hotel, and my payment provider. Every time I received generic responses instead of a proper explanation. Because of this, I continued being charged by my payment provider while waiting for MakeMyTrip to resolve the issue.
If something goes wrong with your booking or refund, be prepared for a very frustrating experience. I expected transparency and accountability, but unfortunately I received neither.
I cannot recommend this service based on my experience.
My hotel confirmed in writing that my booking was cancelled and that the refund was processed without deductions. Despite this, MakeMyTrip refunded only a small portion of the money and repeatedly failed to provide a clear financial breakdown explaining where the remaining amount went.
I spent weeks contacting customer support, the hotel, and my payment provider. Every time I received generic responses instead of a proper explanation. Because of this, I continued being charged by my payment provider while waiting for MakeMyTrip to resolve the issue.
If something goes wrong with your booking or refund, be prepared for a very frustrating experience. I expected transparency and accountability, but unfortunately I received neither.
I cannot recommend this service based on my experience.
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