Terrible Customer Service & Refund Experience
I had one of the worst refund experiences I’ve ever had.
My hotel confirmed in writing that my booking was cancelled and that the refund was processed without deductions. Despite this, MakeMyTrip refunded only a small portion of the money and repeatedly failed to provide a clear financial breakdown explaining where the remaining amount went.
I spent weeks contacting customer support, the hotel, and my payment provider. Every time I received generic responses instead of a proper explanation. Because of this, I continued being charged by my payment provider while waiting for MakeMyTrip to resolve the issue.
If something goes wrong with your booking or refund, be prepared for a very frustrating experience. I expected transparency and accountability, but unfortunately I received neither.
I cannot recommend this service based on my experience.
My hotel confirmed in writing that my booking was cancelled and that the refund was processed without deductions. Despite this, MakeMyTrip refunded only a small portion of the money and repeatedly failed to provide a clear financial breakdown explaining where the remaining amount went.
I spent weeks contacting customer support, the hotel, and my payment provider. Every time I received generic responses instead of a proper explanation. Because of this, I continued being charged by my payment provider while waiting for MakeMyTrip to resolve the issue.
If something goes wrong with your booking or refund, be prepared for a very frustrating experience. I expected transparency and accountability, but unfortunately I received neither.
I cannot recommend this service based on my experience.
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الكويت
My trip was cancelled, and I contacted support. They told me to cancel the trip first and then request a refund. After completing those steps, the complaint was closed, and I didn't receive my money back. What should I do?
Don’t download MMT App
Pathetic customer service from MMT team. Avoid this app at all cost.
PAN Entry Bug
Bug Report: On the Hotel Booking → Review Booking → Traveler Details page, the PAN field automatically inserts spaces after the 5th and 9th characters while typing (e.g., ABCDE 1234 F). A valid PAN is then rejected with the error “Please enter the correct PAN card no.” The issue is reproducible on both the MakeMyTrip website and the iOS app.
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خدمه العملاء
لايوجد في التطبيق شات لخدمه العملاء او رقم اتصال
Best app to plan your entire trip in one platform
Multiple options and Best deals available in one platform. Excellent service always.
Sarang Palace- A Luxury Boutique Hotel
Very clean, friendly staff
الكويت
تم الغاء رحلتي وتواصلت مع الدعم وطلبوا مني إلغاء الرحله اولاً ثم المطالبة باسترداد الأموال وبعد تنفيذ تلك الخطوات تم إغلاق الشكوى وعدم رد الأموال المدفوعة
ما الحل ؟؟؟؟؟؟
ما الحل ؟؟؟؟؟؟
Refund
Had to cancel my trip for personal reasons & it was so simple & straight forward. Thanks
Worst service
Delay on refund
Service
Service was great
Poor Customer Support and Refund Handling
I had a very frustrating experience with MakeMyTrip. I had to spend days acting as a middleman between the hotel, MakeMyTrip, and the payment provider.
The hotel repeatedly confirmed in writing that my booking had been cancelled and all cancellation charges had been waived, but MakeMyTrip kept providing contradictory information and delayed the resolution process.
Customers should not have to collect evidence and coordinate between multiple companies to receive a refund.
The biggest issue was the lack of communication, transparency, and coordination.
I hope MakeMyTrip improves its customer support and refund management process.
The hotel repeatedly confirmed in writing that my booking had been cancelled and all cancellation charges had been waived, but MakeMyTrip kept providing contradictory information and delayed the resolution process.
Customers should not have to collect evidence and coordinate between multiple companies to receive a refund.
The biggest issue was the lack of communication, transparency, and coordination.
I hope MakeMyTrip improves its customer support and refund management process.
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Refund policy and contact support
I have had a situation where i need to modify my booking due to emergency coudnt connect to contact support Ai coudnt understand and just repeating the same sentences, worst cancellation policy non refundable bookings in this app, never recommending this app to anyone who would like to modify dates.
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Poor Customer Support and Refund Handling
I had a very frustrating experience with MakeMyTrip. I had to spend days acting as a middleman between the hotel, MakeMyTrip, and the payment provider.
The hotel repeatedly confirmed in writing that my booking had been cancelled and all cancellation charges had been waived, but MakeMyTrip kept providing contradictory information and delayed the resolution process.
Customers should not have to collect evidence and coordinate between multiple companies to receive a refund.
The biggest issue was the lack of communication, transparency, and coordination.
I hope MakeMyTrip improves its customer support and refund management process.
The hotel repeatedly confirmed in writing that my booking had been cancelled and all cancellation charges had been waived, but MakeMyTrip kept providing contradictory information and delayed the resolution process.
Customers should not have to collect evidence and coordinate between multiple companies to receive a refund.
The biggest issue was the lack of communication, transparency, and coordination.
I hope MakeMyTrip improves its customer support and refund management process.
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Aweful customer service
I am waiting for my refund for more than 2 weeks, Support people closed my request.
Airline has refunded but mmt has not processed and no one is supporting
Airline has refunded but mmt has not processed and no one is supporting
User friendly
Wow able to manage
Mr
Me and my wife stayed at the Metropolitan Hotel. We had such a good time. The staff are very well mannered and friendly. The food were excellent and tasty. We were very impressed with the manager(Mukesh) , he very polite and make sure everything went smoothly. We will definitely recommend friends and families to stay at the hotel. We enjoyed our holiday in Delhi.
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Easy booking & Cancelation
I like the ease of booking, modify and cancel online with out much haasel
Privacy challenges
My rating is low for two reasons- (1) the Privacy policy is well hidden, I can’t set preferences. (2) MMT SHOULD NOT use AI to summarize my ratings and reviews. That is unethical
Worst Experience Ever - Fraud and No Refund
I had the worst experience of my life booking with MakeMyTrip. I booked an Air India flight (AI188) from Toronto to New Delhi for my mother Parveen Lata. When we called to change the travel date due to my mother’s serious high blood pressure condition, their agent straight up lied to us and told us the flight was cancelled due to US-Iran war tensions. This was completely false. Air India never cancelled the flight.
Based on this false information we were forced into a cancellation we never wanted. We submitted a medical certificate and doctor’s report on March 30th confirming my mother was medically unfit to fly. We sent more than 10 emails and called multiple times. Nobody responded for weeks.
When they finally responded they started charging us $420 CAD in cancellation fees despite the medical documentation we provided. They then told us the refund was processed but we have never received a single dollar to this day. Now they are completely ignoring all our calls and emails.
MakeMyTrip even admitted in writing that their own agent provided false information and raised a complaint against him. Yet they still refuse to release our refund.
I have now filed complaints with the Canadian Transportation Agency, Consumer Protection Ontario, and initiated a chargeback with my bank CIBC.
Do not trust MakeMyTrip with your money. They lie, they ignore you, and they hold your refund without any accountability. I will never book with them again and I strongly recommend everyone to avoid this company.
Based on this false information we were forced into a cancellation we never wanted. We submitted a medical certificate and doctor’s report on March 30th confirming my mother was medically unfit to fly. We sent more than 10 emails and called multiple times. Nobody responded for weeks.
When they finally responded they started charging us $420 CAD in cancellation fees despite the medical documentation we provided. They then told us the refund was processed but we have never received a single dollar to this day. Now they are completely ignoring all our calls and emails.
MakeMyTrip even admitted in writing that their own agent provided false information and raised a complaint against him. Yet they still refuse to release our refund.
I have now filed complaints with the Canadian Transportation Agency, Consumer Protection Ontario, and initiated a chargeback with my bank CIBC.
Do not trust MakeMyTrip with your money. They lie, they ignore you, and they hold your refund without any accountability. I will never book with them again and I strongly recommend everyone to avoid this company.
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