Marriott Bonvoy User Reviews
Customer Experience
~ Based on 2,624 written reviews from the US App Store.
What users say
Summarized from real user reviews of Marriott Bonvoy. Based on 2.8M reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Travel app.
Positive things
- 👍Convenient booking and management
- 💡Useful rewards program
- 🚀Easy to navigate
- 👍Friendly and helpful staff
- 👍Comfortable accommodations
Negative things
- 🐛Inconsistent mobile key functionality
- 🐛Unreliable check-in/check-out process
- 🐛Difficulty modifying reservations
- 🐛Lack of integration with Apple Wallet
- 🐛Slow loading of hotel images
Is Marriott Bonvoy Safe?
Marriott Bonvoy: Book Hotels appears safe based on user ratings. AppsHunter Safety Score for Marriott Bonvoy is 98/100.
This assessment is based on 2,832,474 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 2,832,474 App Store ratings for Marriott Bonvoy.
Is Marriott Bonvoy Legit?
Marriott Bonvoy: Book Hotels appears to be a legitimate app. AppsHunter Legitimacy Score for Marriott Bonvoy is 100/100.
Based on 100 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
From the moment we arrived, the staff was friendly, welcoming, and professional. The Marriotts we have be to are comfortable, and beautifully maintained. Our room was very nice, and everything was well taken care of. I really appreciated the excellent service and the relaxing atmosphere. Overall, it was a great experience, and I would definitely stay at Marriott again. Highly recommend this app for points/reservations!
Show more
I use the app to book, manage, and communicate with staff for my Marriott hotel stays.
I love the app its phenomenal!
Bring the lounge filter to the app! Please make it easy to see only those with complimentary parking! Also, there really needs to be a filter to remove prepaid/advance purchase non-refundable rates. They are already on their own separate tab, so it shouldn’t be difficult to filter all those rates out for those of us needing to make reservations ahead of tentative travel. 24 not 12 months account history, PLEASE! ***The developer response I received to simply select 24 months from the drop down is simply WRONG! Please try your advice before giving it, the whole point of my request for 24 not 12 is that 24 is not an option! If you haven’t tried it on an iPhone, then do it! 12 is the longest option!!! (maybe it’s 24 on the web, but definitely not the iPhone app)
Show more
The Total nights stayed on the main account page is lower than the actual. The activities page reflects the accurate amount. Therefore a mismatch and most likely caused by the last update
Claudia at the Courtyard at Marriott in Grand Rapids, MI was so wonderfully delightful. She turned around our nightmare experience in the city. She and her coworker were so kind and took such great care of us. What a huge asset they are to Marriott. Thank you both!
I love the UI. It’s extremely easy to navigate and read. Extremely accessible to a wide audience. The care that Marriott has invested in its customer experience does not go unnoticed 😎
It’s great
This app is horrendous. It never works. Constantly comes up with an error message.
I loved it
It was nice to choose Residence Inn Market Square, I loved my stay there. All the staff are amazing, friendly and helpful. Highly recommended
When visiting friends and family we have always enjoyed Courtyard and Springhill suites. For the past 6-7 years… so much… has changed however, I’ve noticed at Marriott it has been -positive, modern, upgrades with more and more comfort and luxury but the best part is what Has NOT changed with Marriott and that is their devotion to delivering phenomenal Hospitality. Nowadays “the U.S. Dollar” doesn’t seem to go as far at it used to staying here It is so rejuvenating so reassuring that any time we stay at the Courtyard Marriott or the Springhill suites they have been consistently satisfying and worth every penny spent. The staff are kind and personable while being professional and making your stay …no matter how long (or short) the best and so worth your money and membership. The staff truly make you feel valued and Speaking of Membership. The perks of joining their rewards program or membership program is highly recommended it is by far the best incentives I’ve experienced any where else in the past. So if you find yourself in Pueblo looking for accommodations don’t let the reviews of location by the convenience store detour you because their security parking attendants handle that and the comfort and Hospitality is top notch.
Show more
Complimentary Parking was a little difficult to find for hotel. Signage was not easy to see nor figure out for such a quaint area.
Amazing
What a wonderful team. Answered all questions. Helped with room needs. I can’t wait return!
Excellent app, I love it easy to use and super
This app with help you with all of you lodging needs and more.
It’s is really a home away from home! I love my Marriott Bonvoy! Made gold today and looking forward to receiving my new status!! Go Marriott Bonvoy you are the best by test!
The user experience on the app is amazing! Searching properties with specific filters and booking is super easy. The one thing that could be better is how accommodation requests, like traveling with a pet, haven’t been making it through to the hotels. Currently on a road trip booking as we go, and both Marriott properties we’ve stayed with so far didn’t get the notification for there being a pet with the reservation. Not a big deal, and from the hotel staff, sound like this is related to a recent update which has affected other similar requests (cribs, extra towels etc) so hopefully on the radar to fix soon.
Show more
Bon Voy never failed me.
