Marriott Bonvoy User Reviews
Customer Experience
~ Based on 2,524 written reviews from the US App Store.
What users say
Summarized from real user reviews of Marriott Bonvoy. Based on 2.8M reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Travel app.
Positive things
- 👍Convenient booking and management
- 💡Useful rewards program
- 🚀Easy to navigate
- 👍Friendly and helpful staff
- 👍Comfortable accommodations
Negative things
- 🐛Inconsistent mobile key functionality
- 🐛Unreliable check-in/check-out process
- 🐛Difficulty modifying reservations
- 🐛Lack of integration with Apple Wallet
- 🐛Slow loading of hotel images
Is Marriott Bonvoy Safe?
Marriott Bonvoy: Book Hotels appears safe based on user ratings. AppsHunter Safety Score for Marriott Bonvoy is 98/100.
This assessment is based on 2,821,520 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 2,821,520 App Store ratings for Marriott Bonvoy.
Is Marriott Bonvoy Legit?
Marriott Bonvoy: Book Hotels appears to be a legitimate app. AppsHunter Legitimacy Score for Marriott Bonvoy is 90/100.
Based on 90 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Highly recommend Marriott hotels. Have always had amazing service during booking and when staying at the hotels.
So easy to use!!
After going to an amazing winetasting event, we came back to our beautiful hotel and had a nightcap with a view of the stars up in the view seated right next to the window, looking out at the skyline and were treated with amazing service and outstanding appetizers and craft cocktails. An excellent way to end the night. Before retiring to our room and embellishing ourselves and luxury.
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This is the best Credit Card ever, better than all the other ones.
Great customer service by Tyrone and LaShonda. Clean and very good breakfast.
No way to fix auto login failures that I can find. I write over it but it never remembers the successful login
This is the most easy to use and practical membership loyalty program , it gives a great value of saving money and huge variety of property to explore . Very happy to become the member of such an amazing program and defiantly looking forward to use it widely abd intern
I enjoy the convenience and the perks of the app.
会员体系完善,和国内平台的互联互通做的也很好。提前与酒店的建议窗口设置也很方便。
App is easy to understand and user friendly. Easier to find things based on their format
My trip to Spain, Rome and Paris Marriot Bonvoy Hotels are the Protagonists!
Indian call center refuse to cancel the reservation cancellation charge when the app didn’t sent the reservation to the hotel. Hotel told me the reservation does not exist in their system. I have to talk to customer support in the app side to resolve it. I call the app side customer support. The Indian call center people keep sending me around circles to go talk to the hotel people to fix the issue… they keep telling me they can’t fix it. The Indian call center representative is incompetent to resolve the issue and don’t seem like they care and keep trying to tell the customer running around to fix their issues. This is not acceptable in any situation. The app interface is good when it works but the customer support in 3rd world country level.
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Quality
Phillipe at the front desk was amazing!!
App is easy to use. One criticism is that it can’t book multiple rooms well if you have diff headcount in each room. Have to do it one at a time but not great if you must use 2 and are afraid the other gets taken while you boom the first. Also the bonvoy free nights purposely black out popular cities and does not even let you buy or apply by points toward the free night cap.
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Les hôtels entrée de gamme comme haut de gamme sont toujours très satisfaisant. Ils sont propre, ils sont serviable, plus vous montez en gamme et mieux sont services. Je suis chez Marriott Bonvoy car c’est la source sûre et je ne suis jamais déçu!
So excited to use this app it’s great
I think it’s the best app n hotel brand
Staying was amazing customer service was a plus
I can do all I need to travel and stay using this app. Using the mobile key has been fun.
