Masterbuilt Reviews: Is It Legit?

Masterbuilt
Masterbuilt
PREMIER SPECIALTY BRANDS, LLC

Customer Experience

Positive experience13.4% of reviews
Neutral10.5% of reviews
Negative experience76.1% of reviews

~ Based on 476 written reviews from the US App Store.

What users say about Masterbuilt

Is Masterbuilt Safe?

Masterbuilt appears safe based on user ratings. AppsHunter Safety Score for Masterbuilt is 93/100.

This assessment is based on 12,179 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.0% of ratings point to a safe experience
2.6% of ratings suggest some concerns
5.4% of ratings point to a risky experience

~ Based on 11,968 App Store ratings for Masterbuilt.

Is Masterbuilt Legit?

Masterbuilt appears to be a legitimate app. AppsHunter Legitimacy Score for Masterbuilt is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Always needing to login w email and password is a real pain

It works, that is good. I use iPhone and power off the grill between usage. When I use the grill it sends alerts and to clear them from my iPhone I need to enter my email and password. I do not like that. Wish it would not require me to type that info each time.

App function

Gravity XT owner. Fantastic grill, poor app function

Didn’t recognise my smoker

I have a 710 international version but the app did not find it to pair. Masterbuilts website or support articles did not help. Some googling got me to try the old (classic) app which DID pick up my smoker (albeit as the wrong model). Once the firmware was updated using the old app, the new app picked it up.

The app itself is OK. A bit basic. More control over notifications would be an improvement. E.g. turning off the “target temp reached” of the actual smoker. I don’t need an audible alert for that! An alert for “way below target temp” would be much preferred.

Would be a 3 star app if setup actually worked.
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App lagging

The temperature lags and the app needs to be closed and reopened

Wonderful

Love the app…almost. Love my Gravity Series 1150! Best investment I’ve ever made for a smoker. The app is great but the only issue is every couple of uses I have to log back in. Other than great it’s great.

Cant sign in

The app worked great for my first cook. Yesterday I was logged out right after I turned the grill on and kept getting “ERROR Something went wrong. Please try again later.” I never could get back in to the app. I deleted it, reinstalled it. Nothing. I set up a new account, still nothing.

Did the description say power on off your device?

I’ve had a Masterbuilt 1050 for the past 4 to 5 years master Bill does a very good job. The app is added bonus however when my master build control panel went out and Masterbuilt sent me about seven different control panels none of them worked and none of the troubleshooting worked. I was left with the grill unable to use it. They eventually did send me control panel that worked and I upgrade all my apps on my phone, including the master build I can turn the grill off with the app turning it on seems to be a little misleading.
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2-stars tops

I really wanted to like this app. Instead it sucks!! Never stays connected, always have to unplug my smoker then plug it back in for it to connect. Then for no reason and halfway through a cook it boots me out and makes me sign in again. It really horrible. Also would be nice while it is working, would be able to set a high temp alarm in case of flare ups. 2 stars because it works 20% of the time.
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Live Activity Needed

Great app and great smoker but I would really like to have a live activity feature added so that with a glance you can keep track of your smoker from the lock screen.

JOINING NETWORK ERROR

JOINING NETWORK ERROR JOINING NETWORK ERROR JOINING NETWORK ERROR JOINING NETWORK ERROR JOINING NETWORK ERROR JOINING NETWORK ERROR
every single time you want use the smoker

10-10:30 meat prep
10:30-12am g800 connection troubleshooting
wtf is the point of this smoker

2026 and 2008 tech has an easier time connection to wifi, find someone under 86 to help you

as far as i’m concerned, masterbuilt owes me the price of a fireboard. 2 hours to connect to wifi is unacceptable, there’s no repeatable pattern to get it to connect trust me i’ve tried everything, every fricking time i smoke something. full reset on everything, deleting account everything

2026/09/20 again, error
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Still needs a lot of work

This app means a lot of work. I have to force close the app every time I wanna make a change to the grill and sometimes it never makes a change to the grill. I can’t rely on any information from the app and I have to constantly keep a watch on it with another temperature gauge. I’ve powered this off before using the app, and it kept running burning out the rest of the hopper.

Hopefully, the newer model grill quality has been improved. I’ve had to replace a lot of parts on this that should have not needed to be replaced. Thank God for LSS mods or this girl would’ve been trash about a year after I bought it.
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Sometimes works

When I started using the app for the first time it worked fine . The second time I used the app, it randomly logged me out during the cooking session, logged back in , set the temperature again but the smoker would keep getting hotter and hotter and would not respond to any controls.I would rather use the physical buttons on the smoker and use the app just for notifications and to keep an eye on the temp.There seems to be a conflict between the smokers controls and the app’s.
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Rarely connects

Had the 600 series nearly a year, great smoker but absolute rubbish app, has connected to phone 2 maybe 3 times am required to re pair every use (nearly twice a month)

App sucks

Can’t use from one day to the next keeps dropping wifi then I have to remove it and start new. Junk

No longer pairs with my mom home

The app worked well for several months. The it of the blue, it no longer connects to the home WiFi. Pwd verified, not a 5G channel, tried removing and reinstalling the app. I always get the network error message now.

Has to re-pair every single time

Smoker works wonderfully. App is one of the most frustrating I’ve ever used. You have to delete and re-pair your smoker every single time. A ton of people have been complaining about this for a very long time and still no fix. If you are going to use “WiFi” for a selling point it should actually work. Expected better.
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Love my smoker

Greatest smoker ever

JOINING NETWORK ERROR

JOINING NETWORK ERROR JOINING NETWORK ERROR JOINING NETWORK ERROR JOINING NETWORK ERROR JOINING NETWORK ERROR JOINING NETWORK ERROR
every single time you want use the smoker

Love My Gravity Not the App

While I love my Masterbuilt gravity cooker. The app is unimaginable bad. Or maybe it’s just the Bluetooth and Wi-Fi on the Masterbuilt. In any case, I have to restart the connection from scratch anytime I try to use it.

And right now, I can’t log into the app. It’s telling me the password I have always used is no longer valid and doesn’t meet the character requirements even though it does. I tried to reset my password, but it won’t send me an email. So I’m stuck.
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Terrible

It’s a terrible app. Refuses to remain connected to the grill for more than a few hours. Have to re-pair the app every time you want to use the grill. The app will even require you to log back in mid cook. It’s astonishingly bad.