Matterhorn User Reviews

Customer Experience

Positive experience17.1% of reviews
Neutral8.6% of reviews
Negative experience74.3% of reviews

~ Based on 70 written reviews from the US App Store.

What users say

Is Matterhorn Safe?

Matterhorn appears safe based on user ratings. AppsHunter Safety Score for Matterhorn is 94/100.

This assessment is based on 1,310 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.8% of ratings point to a safe experience
2.7% of ratings suggest some concerns
5.5% of ratings point to a risky experience

~ Based on 1,310 App Store ratings for Matterhorn.

Is Matterhorn Legit?

Matterhorn appears to be a legitimate app. AppsHunter Legitimacy Score for Matterhorn is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Awesome!!

Best app… ever!!

Useless

Don’t bother. And certainly do not use for buying tickets. We had nothing but trouble all day with the app and ticket. Would not load, cannot close app. Just avoid and go to tourist office and buy tickets

Won’t allow me to login

I have an aol account. Was able to create a login on the website but the app says invalid email address.

Mobile tickets suck

Would give 0 stars if I could. Purchased mobile ticket to beat the lines, wouldn’t activate on the day and had to line up to get a normal ticket. Don’t waste your time.

Just ok

It’s ok, I can’t login using the app, login works fine on their webpage

App froze just after Email confirmation

Seriously why does every skiing area now require an app that is only half done?!

Pistenbericht nicht aktuell

Der Zustand der Pisten und der Lifte ist nicht aktuell und es wird auch keine Prognose angegeben. Eine Tagesplanung bei gemischten Wetterverhältnissen ist mit der App daher unmöglich.

Ski pass issues

Loaded this app purely for the ski pass function. Other stuff may be very good.

My wife’s android was very poor needing removing from the pocket and gloves of every lift - grim.

My iPhone worked better but failed after using it on the mountain to pay for drinks. Again needing the pass pausing and activating a couple of times before I could navigate the gate.

We queued 20 mins to swap app certificate for the regular card. Works perfectly.
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Poor ski map

The developers say the app isn’t primarily a ski map, so what’s the alternative? “Panorama” is hard to navigate and doesn’t always contain the information you’d expect. I suggest they do some usability testing with skiers new to Zermatt. Labeling runs and toggling only open lifts and runs would be a good start!
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Good app

It had some teething problems with QR CODE but they are/have resolved it.

Wow, really bad

App won’t let you log in using Matterhorn Paradise credentials. Very confusing to navigate. They need a new developer of this app. Far behind other resorts.

Blue Tooth Sucks

Don’t buy the Bluetooth. It sucks.

Problems with the map location

The app shows that I’m not in the Zermatt area while this is not true. Other apps like google maps locate perfectly while Matterhorn does not

Ticket does not work scanning qr code! Lost money

Ticket does not work scanning qr code! Lost money

Confusing

Can’t seem to activate the QR code

Terrible

Hard to follow app. Ticket will not download to phone.

Not a viable option for tickets

Unable to log into app and was not sent a reset password email (even though I’m sure I entered my password correctly) just get the mobile ticket!

Why 2 fingers are required to use the map!

Please remove the initial lock of the panorama map when it opens. The app is often used on the slopes and lifts and people do not have a spare hand to use TWO FINGERS to move the map!

Login fürs Pistentracking funktioniert nicht

Nervige Drecks-App

Unprofessionell

Wie kann man nur eine App so schlecht machen. Eine Schande für Zermatt