Absolute garbage
This app never improves, I feel sorry for the people that have to use Matterport
Low overlap warning when it’s 3 feet away, this app is hopeless
Still the same problem I’ve been having for years. No fix yet.
Low overlap warning when it’s 3 feet away, this app is hopeless
Still the same problem I’ve been having for years. No fix yet.
Typical Big Tech
Matterport was built on the backs of the Realestate Photography Network. Now CoStar (Homes.com / Matterport) decided to compete with their customers. Very Zillow of you CoStar, I thought you were going to do it better.
Rooms don’t align and support cannot resolve
For the past two weeks, I’ve been trying to get a Matterport 3-D rendering of our home that we rent.
Despite taking the the photographs multiple times and getting on several emails to support, the same misalignments always occur where it doubles up rooms on top of each other.
There is no fix in the app, despite them saying that there is, and Support is unable to understand and complete the basic alignment changes that I’m requesting.
Therefore this is unusable and has been a waste of several hours of my time.
Despite taking the the photographs multiple times and getting on several emails to support, the same misalignments always occur where it doubles up rooms on top of each other.
There is no fix in the app, despite them saying that there is, and Support is unable to understand and complete the basic alignment changes that I’m requesting.
Therefore this is unusable and has been a waste of several hours of my time.
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Reliable and fast LiDar with best UX
Still after 10 years my go to for 3d virtual tours
Great app, blurry photos
This is an amazing app for showcasing a room in 3D and can generate to scale accurate models of rooms or entire floors. However, using the iPhone to capture photos produces subpar results. (iPhone 16 pro). I’ve noticed when capturing 3D scans with LiDAR and regular 360* photos that all photos are quite blurry. Prior to taking a photo, the shot looks clean and I can see text from banners and posters on the phone screen, but once it captures the photo it drops resolution immensely making the final product very blurry and pretty much not worth showing. I’m not sure if this is an issue that others have had but it’s unfortunate for an otherwise great app.
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Never Ending Subscription
Matterport requires a regular subscription to there services. They renew their subscription without proper notice and when you cancel it, they refuse to reimburse you—even if you notify them promptly. This is a terrible, greedy corporate policy.
Toujours plus
Système performant et intuitif, même si la pratique est nécessaire pour en tirer le maximum. J’aime aussi le caractère évolutif qui répond bien à mes attentes et celles de mes clients.
Race to the Bottom
SunnyVale, even before selling out to CoStar has been in a race to the bottom.
The Pro series cameras were great and almost over engineered examples of tech brilliance that carried that Co.
Instead of really building on that and growing into a reliable AEC application, they’ve eliminated their ability to work with a Leica BLK with continued focus on Theta and garbage.
Soon they will be a footnote, not industry leader and legend
The Pro series cameras were great and almost over engineered examples of tech brilliance that carried that Co.
Instead of really building on that and growing into a reliable AEC application, they’ve eliminated their ability to work with a Leica BLK with continued focus on Theta and garbage.
Soon they will be a footnote, not industry leader and legend
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Greedy company
They will charge your card without any prior notification and yearly change plans to increase your bill by 30%.
Absolute garbage
This app never improves, I feel sorry for the people that have to use Matterport
Low overlap warning when it’s 3 feet away, this app is hopeless
Low overlap warning when it’s 3 feet away, this app is hopeless
Horrible Customer Service
The customer service just wants to go in circles with me. Here's a quick breakdown of the timeline:
1. I scanned a multi floor property with each floor having no way of accessing the other floors unless I make a big detour.
2. I merged the floors into one model and order a 48 hour floorplan.
3. My client says they need it sooner than they thought, so I copied the model and ordered a 6 hour floorplan.
4. 10 hours later, it comes back to me with an error saying the floorplan could not be created. They refunded this order.
5. At this point my client desperately needs it so I order the floorplan for each floor separately, each for 6 hours delivery.
6. 6 hours later these floorplans come back just fine.
7. 48 hours after point 2., the merged floorplan comes out just fine.
So I just ordered them by separate floors for nothing, when they could have done the merged model to begin with. I raise this concern to customer support, requesting a full refund on all but one of the individual floors purchased at the 6 hour rate, but they are only willing to refund the 48 hour one which I didn't ask for. I went through at least 5 different representatives who, almost as an insult on my character, proposed that they add 20 dollars to the refund as a sign of their good will. What a complete joke.
1. I scanned a multi floor property with each floor having no way of accessing the other floors unless I make a big detour.
2. I merged the floors into one model and order a 48 hour floorplan.
3. My client says they need it sooner than they thought, so I copied the model and ordered a 6 hour floorplan.
4. 10 hours later, it comes back to me with an error saying the floorplan could not be created. They refunded this order.
5. At this point my client desperately needs it so I order the floorplan for each floor separately, each for 6 hours delivery.
6. 6 hours later these floorplans come back just fine.
7. 48 hours after point 2., the merged floorplan comes out just fine.
So I just ordered them by separate floors for nothing, when they could have done the merged model to begin with. I raise this concern to customer support, requesting a full refund on all but one of the individual floors purchased at the 6 hour rate, but they are only willing to refund the 48 hour one which I didn't ask for. I went through at least 5 different representatives who, almost as an insult on my character, proposed that they add 20 dollars to the refund as a sign of their good will. What a complete joke.
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Horribly buggy
Please fix this app. It never works when it needs to, and I can not stay signed in.
Ok for walk thru, not so much for most other purposes
My employer uses it for creating 3d point clouds with a Pro3. The tolerance is not great on it with a +-1” but then it can’t even get there reliably. But then again if you want FARO quality, your gonna have to pay FARO prices. Checking/updating firmware for the Pro3 camera on this app is a joke as well. Very unintuitive.
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Borderline useless
Nothing works as it should. Slowest part of our workflow by miles. Fails every other scan regardless of how close to move the cam. Cannot stand doing the capture, it’s so bad lol
Costar ruins everything they touch
Matterport used to be pretty reliable and although not the most profitable company, actually innovative and user focused. Costar on the other hand has simply bought Matterport because the ceo is in a D measuring contest with Zillow. They don’t care about creating/maintaining a quality product. They just want to have a toy that Zillow doesn’t. I’ve never had an issue with Matterport in all the years using it prior to their acquisition, but not long after, my entire scan library was deleted. After contacting support, they basically told me there’s nothing I/they can do. Thanks. Years of scans gone. I’m assuming some poor overworked and underpaid costar employee just made a mistake and blitzed a ton of users libraries, but the lack of accountability from the company is obscene. Costar ruins literally everything they come into contact with. A toxic company infecting the industry.
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Fishing app
The first thing this app does is tries to get your personal information , then it requires (!!!!) your location , connection to your network , connection to you camera , etc .
All of that even before you can do anything .
It is clearly a scam , it needs to be reported to Apple
All of that even before you can do anything .
It is clearly a scam , it needs to be reported to Apple
Good but…
Matterport works really well, however their pricing is exploitative and their upgraded own brand gear is subpar from an image capture perspective. However, their vr models are great, but it’s a shame you are then tied to their hosting.
Can’t test Matterport camera
Have to use off brand 360 camera just to test, if you want to use Matterport brand you need to buy an expensive subscription. Makes no sense.
Needs to be more powerful
I've done about a dozen projects with this now and not one single time has it went smoothly. There are always issues with alignment. Having to give clients discounts because the software can't align properly. Sometimes floors disappear and merge. And yes I'm following their recommended tutorials by doing a scan every 3 steps.
There needs to be a manual desktop editor in which a user can go in and realign the scans. AND DON'T REVERT THE ALIGNMENT AFTER I'VE CHANGED IT. I DONT WANT YOUR GARBAGE SYSTEM TO TRY AND DO IT. I CAN DO IT MYSELF! Because when the garbage system tries to do it on it's own it messes things up!
The worst part is this is the only real solution in Canada and I can't switch to a viable competitor unlike the United States where there are plenty of alternatives.
There needs to be a manual desktop editor in which a user can go in and realign the scans. AND DON'T REVERT THE ALIGNMENT AFTER I'VE CHANGED IT. I DONT WANT YOUR GARBAGE SYSTEM TO TRY AND DO IT. I CAN DO IT MYSELF! Because when the garbage system tries to do it on it's own it messes things up!
The worst part is this is the only real solution in Canada and I can't switch to a viable competitor unlike the United States where there are plenty of alternatives.
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Can’t even connect my cameras to the app
I had to stop offering this service because Matterport is always screwing up my shoots and costing me time. And I don’t like to look bad infront of my customers
