Convoluted
Why is this app so bad, while MBTA Go is so user-friendly and useful? Why can't they fold in the purchasing capability to the go app?
no return policy
have fun with my 80 bucks mticket, why don’t you eat my hog while you’re at it
Overall rating of this app
4/5. Good because there’s a report section where people can report stuff happening at stations and they could even call transit police. What I don’t like is how it only works for the commuter rail.
FIFA Train Fail
I can’t purchase tickets using this app. Getting an error code SDJ_105 Please FIX
Ne marche pas 🚫
On nous demande de télécharger cette app pour les billets de train à Boston lors de la coupe du monde. Déjà que vous quadruplez les prix (80$ au lieu de 20$ aller retour), vous n’êtes même pas capable de faire fonctionner correctement votre application !!
Easy ticket purchase
Most of these reviews are ancient and a lot complain about the train being on time. But this app does what it’s supposed to do. You can find any train line and its schedule easily and buy your tickets.
trash
mbta blows!
Okay, needs work
Okay, needs work
great but…
its a great app and pretty reliable but i wish i wasnt always dependent on it. like the only way to get home in norfolk is to use the commuter, but this app is the only way to get there inbound. sure once im in south station i can get a physical ticket (sometimes) but you cant do that in norfolk. this is not an app issue at all this is really just a letter to the mbta please make norfolk station more than a slab of concrete🙏😭
also $20 for a roundtrip is insane lower these prices inflation wild enough
also $20 for a roundtrip is insane lower these prices inflation wild enough
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Great app
Great app helps me get a ticket when I need one
Does the job
… but there’s no way to navigate between tickets, schedules and ticket history without restarting the whole app. The UX leaves much to be desired.
Glitchy at best
App is glitchy at best frequently does not load buttons so if you are looking at the schedule you can go back to your ticket when the conductor comes by without crashing the app and reloading it.
Activated ticket does not show activated on Home Screen
Although I understand the recent app update was designed to improve screen reader capabilities, an activated ticket now no longer appears activated on the Home Screen, even though it is active when you go into your ticket wallet. The only feature that distinguishes an activated ticket is the green text “ACTIVE” which isn’t showing on the Home Screen. The new app update removed the green bar at the top of an activated ticket, which was a beneficial feature. I use Daily Flex Pass tickets for 4 different train trips each day so the active ticket should be more obvious on the Home Screen and more universally accessible to all types of users, in my opinion. TY
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Unusable
The providence line is becoming unusable. Full of delays or the train not eve running, and I still need to pay full price for a ticket? Ridiculous
Great
app always works except in deep back bay tunnel, it's legit
Need to add South Coast Rail
It is fine for ferries and in the core, but by now they should have added South Shore stations like Fall River.
UI issue
There’s no way to go back to the ticket purchasing menu if you open the schedules, making you fully close the app. A back button would be helpful
Buyer beware - this is not for the subway system
Although this is called ‘MBTA’, this is only for Boston’s commuter rail system - not the subway system. No refunds, sadly.
Bug
The “back” feature often disappears requiring you to close out of the app and reopen. Really annoying.
“Unable to Connect to Internet”
No matter what I do (delete and redownload the app, turn my phone on and off, connect to WiFi, disconnect from WiFi, update my phone, etc.) I am still unable to buy tickets. It always says “unable to connect to internet”. This has been going on for weeks. Very inconvenient.
