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RIPTA Wave

RIPTA Wave

Official RIPTA Wave App

217 ratings
94 reviews
✈️ Travel
Free

Details

  • Released
  • Updated
  • August 31, 2020
  • January 12, 2021

Features

Developer

Bytemark, Inc.
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RIPTA Wave screenshot #1 for iPhone
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RIPTA Wave screenshot #9 for iPhone
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❓5 answered
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📦w/o updates
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About

Purchase and manage public transit fares directly from your smartphone. Load money onto your account and use your phone as your ticket to ride, with options for one-way, day, and monthly passes. Your fare balance is always accessible and transferable.

✓Secure fare purchasing
✓Smartphone as ticket
✓Earn As You Go fare system
✓Transferable fare balance
✓One-way, Day, and Monthly passes
Show original description

What users say

Summarized from real user reviews of RIPTA Wave. Based on 217 reviews and a 1.5/5 average, it highlights the 5 positives and 15 negatives reviewers mention most about this Travel app.

Positive things

  • ✅Convenient contactless payment option
  • 🎯Ride-to-earn feature allows flexible payment
  • 📱No need to carry physical cards
  • 🎨Aesthetically pleasing interface design
  • ⚙️Auto-purchase functionality available

Negative things

  • 🐛Frequent app crashes and freezing
  • 💸Minimum $5-$6 charge requirement (fare is only $2)
  • 🔐Constant login and authentication issues
  • 💰Money disappears or fails to load on virtual cards
  • ❌QR code scanner doesn't work reliably
  • 🚫Random logout without warning
  • ⚠️Charges debit card but fails to verify payment
  • 🔄Multiple virtual cards created unintentionally
  • 📵App unavailable for Samsung users
  • 🚌Bus drivers unprepared to handle app failures
  • 🆘Poor customer service and support response
  • 💳Credit card payment not accepted
  • 🔗Funds inaccessible after phone changes
  • 📊Balance discrepancies and calculation errors
  • 🎫Day passes and transfers don't register correctly
See all reviews

What's New in RIPTA Wave

4.026

January 12, 2021

New manage fare medium features Language support for Italian, French, Lao and Khmer

User reviews

Most RecentHighest RatedLowest Rated

Terrible app

This app is so confusing I bought a day pass and it was unclear how to use it. Even the bus driver didn’t know.
Akf64Akf64

Awful

Glitches out and says network connectivity is needed to sign in even when I have full bars or am connected to wifi.
JVviewJVview

Please test with iPhone iOS. Credit card entry broken.

This app is terrible. I can’t enter my credit card details without getting “Unable …”.

Most apps are really well integrated with Apple Wallet. This app has manual data entry. The credit card verification also appears flawed given the number of cards it rejected.

Please please please improve your iOS code and integrate it with Apple Wallet or just use the Tap to Travel system most transit systems use.

Come on Rhode Island !!
Show more
Rick GRick G

Doesn’t work half the time

It’s always glitching and will leave you stranded. It says payment accepted and your money isn’t showing when they took it from your bank… or there’s money in your account and it says payment failed. It does down for days at a time.
The OG PatrickThe OG Patrick

Passes should be removed from app

I was visiting Providence and decided to purchase a day pass to ride the buses while I was there. My credit card was charged $6.00, but then the app showed a zero balance and was unusable!

I found out later that RIPTA no longer has passes; they expect users to just add stored value to the app, and after three fares in one day ($6.00), it stops charging you fares. If that's the case, then the app should not show passes for sale!

As things played out, I only took two rides, so I paid too much by using the app instead of cash. What a waste of money!
Show more
webczarwebczar
See 89 more reviews

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User experience

🐞

Reported Bugs

16 issues

App crashes on startup and during payment

Bug

QR code scanner fails to read barcodes

Bug

Random logout without user action

Bug

Payment verification fails despite successful charge

Bug

Virtual cards created unexpectedly

Bug

Funds load to wrong virtual card

Bug

Balance shows as zero despite loaded funds

Bug

Day passes and transfers fail to register

Bug

App freezes when attempting to sign in

Bug

Card information cannot be edited

Bug

API errors throughout application

Bug

App doesn't open after updates

Bug

Scanning issues on newer iPhone models

Bug

Inaccessible funds after reinstalling app

Bug

Monthly pass unlinks after app downtime

Bug

Slow performance and connection issues

Bug
✨

Requested Features

11 requests

Integration with Apple Wallet and Apple Pay

Feature

Support for Samsung devices

Feature

One-way ticket option instead of only day/monthly passes

Feature

Transfer pass availability in app (currently bus-only)

Feature

Credit card payment option

Feature

Ability to remove or consolidate virtual cards

Feature

Web-based payment alternative when app fails

Feature

Better scanning with brightness adjustment assistance

Feature

Automatic physical card fallback for app failures

Feature

Integration with existing Transit app instead of separate app

Feature

Reduced minimum charge amount

Feature

FAQ

What is the RIPTA Wave app?

The RIPTA Wave app allows you to securely purchase and manage your public transit fares for RIPTA services. You can load money onto your Wave account and use your smartphone as your ticket to ride, eliminating the need for physical passes.

How do I purchase fares with the app?

To purchase fares, you will enter your payment card information into the app to load money onto your Wave account. Once loaded, your smartphone acts as your ticket, and you can scan it under the validator when boarding the bus.

What types of passes can I buy?

The app offers one-way fares, Day Passes, and Monthly Passes for use on all RIPTA services. Additionally, the 'Earn As You Go' feature means you get closer to earning a Day or Monthly Pass with each ride, without needing to purchase them upfront.

What happens if I lose my phone?

You never have to worry about losing your fare product. Once money is loaded into your Wave account, it is always available. If you need to replace your phone, your balance and passes can be easily transferred to a new device.

Is the app free to use?

The app itself is free to download and use. You will incur costs when purchasing fares or passes through the app, which are then loaded onto your Wave account for transit use.